Max Ford of Harrisonville

I truly appreciate the above and beyond customer service provided. In these Perilous times, they are breath of fresh air. So easy to call, they pickup my car in the drive and have it back quickly. It take provided. In these Perilous times, they are breath of fresh air. So easy to call, they pickup my car in the drive and have it back quickly. It takes all the stress out of finding the time and making the trip to the dealership. AWESOME SERVICE!!!! More

It was a pleasant experience to have my car serviced at Max Ford . They were friendy and took care of my car . Very clean shop. Max Ford . They were friendy and took care of my car . Very clean shop. More

The service center is clean and top of the line. The waiting room is pleasant. Best of all, they know me by name even though they have a ton of customers. When it was time to move to a new vehicle, Bry waiting room is pleasant. Best of all, they know me by name even though they have a ton of customers. When it was time to move to a new vehicle, Bryan in service got me over to Tim Bailey in sales and put in the PERFECT vehicle for me. More

I was impressed with the service provided and the overall experience. Paul’s response time was solid and my experience with the finance team was great. I will return for my next purchase. experience. Paul’s response time was solid and my experience with the finance team was great. I will return for my next purchase. More

The service was amazing and so was the sales staff. They did not require masks which made the whole process a lot more comfortable. I was on a tight schedule and the sales department and service department did not require masks which made the whole process a lot more comfortable. I was on a tight schedule and the sales department and service department made everything happen on time to get me out the door. I would highly recommend this dealership! Thanks, JD More

So, earlier in October we bought a 2020 Expedition from Max Ford (which by the way is a huge dealership). Very happy with the whole process.. Paul Chaples brought the car out to me here in Olathe, did the Max Ford (which by the way is a huge dealership). Very happy with the whole process.. Paul Chaples brought the car out to me here in Olathe, did the whole deal over the phone.. Easy Peasy... After about 30 days - my wife said; " can we get something smaller? This expedition is too big." Which was kind of funny, cause its the 4 Expedition we have owned. Along with Yukons, Tahoes, Suburbans, etc... I mean, we haven't even registered this car yet w/ the DMV, but she wanted to trade it in... Okey Dokey. So, I contact Paul again, and say; "Paul, please help me out ... my wife wants to get something smaller.. blah blah blah.." After his initial shock, he said "let me see what I can do". 2 days later, my wife and I are at Max's - traded in the 2020 expedition for a fair price and picked out a Ford Explorer Limited.. with a "heated steering wheel".. If your wife gets cold hands.. she will love the heated steering wheel... a must have.. So.. I think we are good for now.. and the guys at Max Ford, couldn't have been nicer.. Paul Chaples was great...!! More

My work requires plenty of travel and in my 10 or so visits to various Ford dealers across the country for oil changes/service. Max sets the bar for customer service! Damon (my service coordinator) we visits to various Ford dealers across the country for oil changes/service. Max sets the bar for customer service! Damon (my service coordinator) went above and beyond to make sure my appointment went off without a hitch....they even washed my truck! More

Overall it was a very good experience, and Travis took care of me. We did had a few hiccups during the service, and the reason for 5 stars is because of the manor in which they handled those challenges. I care of me. We did had a few hiccups during the service, and the reason for 5 stars is because of the manor in which they handled those challenges. I would highly recommend this service department. More