Maxon Buick GMC

Bait and switch at its best I went online to see what deals they had on the new convertibles. Online it states $11,500 off selected models. I called them to confirm and specifica I went online to see what deals they had on the new convertibles. Online it states $11,500 off selected models. I called them to confirm and specifically told them the car I was looking for. No other vehicle came out of my mouth and specifically stated I wanted the Cascada Convertible. The gentleman who answered the phone put me on hold to confirm it and stated yes this vehicle applies. I told them, I did not want to drive there if this is a lie because its over a 1/2 hour drive. He confirmed again YES. So we jumped in the car and spoke to the salesman and told him the story. Knowing this, he shows me the car and then went on a test drive. As soon as we set down he tells me the car is not part of the promotion. He continued to talk about other promotions but I stopped him there. I cant do business with a company that lies to potential customers and then say it was a misunderstanding just to get you in the door. I took a picture of the online promo to prove the deal, but the gentleman who took my call said I was asking about other vehicles as well which is a bold face lie. I am looking for a specific make and model. Moral of the story is these people will say what you want to hear to get you in and lie to do it and them make up a story about the so called LIE. Think twice about what they tell you on the phone and get names like I did. More

My experience with this service dept was a total joke The service dept assessed the problem, ordered the needed parts, and said they’d call me when they came in...which they said would take 2 days. A week The service dept assessed the problem, ordered the needed parts, and said they’d call me when they came in...which they said would take 2 days. A week later they called me to tell me the parts came in and I scheduled the service. I brought my car in and they said it would be done by days end. Two days passed and I didn’t hear a word from them. I called and they said they need more parts. My car was not done for 6 days! I was NEVER once called to inform me of the status. I had to call them to inquire every single time. Finally got my car back and upon inspection they didn’t fix the scratch as promised (the scratch that they made, by the way). Salesperson was supposed to coordinate to put my license plates on the vehicle while it was there getting serviced and that didn’t happen either. The woman who answers the phone, Sharon, was excellent. Friendly, responsive, made me laugh a few times I called. Made sure my loaner was big enough to accommodate my car seats. She was the only positive thing about this service department. More

Oil Change I had. 10:15am appointment and did not get out until 12:45Pm. I felt this was a very poor experience. The woman who handled my check-in was very apolo I had. 10:15am appointment and did not get out until 12:45Pm. I felt this was a very poor experience. The woman who handled my check-in was very apologetic for it which was greatly appreciated but the wait was a great inconvenience due my schedule for the day. More

Great place to go to for service; It is a great place to get your car serviced. It is a pleasure to go there. Always a pleasant atmosphere. Excellent service everytime I go there. It is a great place to get your car serviced. It is a pleasure to go there. Always a pleasant atmosphere. Excellent service everytime I go there. More

Amazing staff that work hard for you If I could give these guys more than five stars I would. Fantastic service and they work hard to get you what you want. Bought a few cars over the yea If I could give these guys more than five stars I would. Fantastic service and they work hard to get you what you want. Bought a few cars over the years and never had an experience like this. I would recommend and put my reputation on the line for them. Thanks so much! More

Pleasant Brought my Encore to get an oil change and tire rotation. Service department was ver accommodating and had my truck ready to go in about a hour. Very Brought my Encore to get an oil change and tire rotation. Service department was ver accommodating and had my truck ready to go in about a hour. Very pleased More

Inconsiderate. I made an appointment for a simple oil change & noted that I would wait while it was done. I was kept waiting for 3 hours! I can't possibly understan I made an appointment for a simple oil change & noted that I would wait while it was done. I was kept waiting for 3 hours! I can't possibly understand why in the world you would accept an appointment & then keep someone waiting this long. If you had too many vehicles that day; don't take my appointment! If a service attendant called out sick and you were shorthanded, you should have said that up front. You offered no explanation or apology whatsoever. Absolutely unacceptable. I will never use your service dept again. This was enough of a turn off that my next lease will NOT be from your dealership! More

Happy Customer The day I purchased my car I was greeted by Ms.Sha’dira she introduced herself and because I was unsure of my purchase she gave me her business card a The day I purchased my car I was greeted by Ms.Sha’dira she introduced herself and because I was unsure of my purchase she gave me her business card and directions how to get to her desk in case I changed my mind. Because of such a nice introduction I told my Cousin we could not leave there without a purchase. She took me for a test drive and was such a professional at her job. I loved the GMC Terrain and made it my final choice. I would HIGHLY recommend this dealership to family and friends. More

Great staff and fast service. Yana was a pleasure to work with. She made our experience pleasurable and satisfactory. She's a true asset for maxon service center and should be rec Yana was a pleasure to work with. She made our experience pleasurable and satisfactory. She's a true asset for maxon service center and should be recognized for it. More

Very professional people I did business with nicholas (nick) he was very professional on everything and answered all my questions im very happy with my car i will definitely r I did business with nicholas (nick) he was very professional on everything and answered all my questions im very happy with my car i will definitely recommend this dealer to another family member or friend. More