Maxwell Ford

I dropped in on a Friday, early afternoon to explore the possibility of trading my 2011 Taures for a 2012 Wrangler that they had. I immediately explained that I was short on time. I Provieded the salesman possibility of trading my 2011 Taures for a 2012 Wrangler that they had. I immediately explained that I was short on time. I Provieded the salesman Collin Farmer with my maximum budget and asked that they appraise my trade in. They took my keys, and kept them until roughly 7pm when I demanded that they give them back to me. As they continually shoved numbers in front of me that were far above my maximum budget, I continually thanked Collin for his time and explained that I needed to be somewhere. he kept asking me to give them a shot. Eventually, the manager, Scott Robinson agreed to my budget numbers. They congratulated me on my purchase, and had me sign under the numbers to agree that we had a deal. Several hours later, I was FINALLY invited to finance to sight the paperwork. I was completely shocked when the finance manager laid out a completely different deal than we had ageed upon. Monthly payments were almost 10% higher! I stood up and asked him if they were going to honor the deal that they had agreed to or not. He asked to explain. I told him it was a simple yes or no answer. His answer was no. Apparently they had added too much to the Jeeps sales price for the bank to accept. 1. This process should have been far more expedient. I'm fine that they could make a deal that I was comfortable with and I explained that as I tried to leave no less than five times. To keep me for almost 5 hours and cause me to miss an appointment, all for nothing, is inexcusable. 2. They did not, in my case honor the numbers that Scott Robinson proposed and had me agree to with my signature. Perhaps this was an anomaly, but it was for me a terrible experience. I feel that I was clearly deceived into staying there. Every time I tried to leave, they told me what they had to to keep me there only to completely change the terms after almost 5 hours. VERY DECEPTIVE. If you can't do a mutually agreeable transaction, be honest and let the customer know. More

My husband and I bought a truck from Maxwell Ford in June 2012. We were so pleased with Matt’ Mauer’s service that we went back to them on April 5, 2013. I had made it a point to get pre-approved prior to go 2012. We were so pleased with Matt’ Mauer’s service that we went back to them on April 5, 2013. I had made it a point to get pre-approved prior to going to the dealership but when we got there, Matt said that I wasn’t really “pre-approved” through my bank and that I needed to fill out another application. I told him that yes I was and he said that the finance manager said I wasn’t approved for the amount of my car. It was a Friday evening so I couldn’t call my bank. Earlier in the day, my bank had asked that I ask the dealership to send over a purchase order and they wouldn’t do it because they said we would take care of all the paperwork when I got there. I argued with them about me being pre-approved and they said I was wrong. The finance manager even came out and talked to me. Then they said to put my husband on the loan and my husband refused and said to forget the whole thing we were leaving. Then all of a sudden the finance manager comes back and says that the bank manager called and said to make an exception for me! Who me? Who am I to make an exception for?! I ended up getting my car, and have called up there numerous times for my plates and keypad entry code. No one has answers and my salesman from what Brenda told me quit. He took vacation and then quit the next Monday. What the heck is going on over there? I strongly recommend you stay away from this place and take your business elsewhere! Our first experience was good and you’d think they would want to keep our business since we were buying another car there, but instead they chose to be snakes and be sneaky. I honestly think our salesman felt bad for what they were doing to us and wanted no part in it. Now I am left with them running my credit A LOT of times, no license plates (yet), no keypad entry code and a very bad taste in my mouth from these people. Oh yeah, the CEO, Bill Scott’s name is on the survey they send afterwards. I filled out the survey and emailed the CEO. No response. I guess he enjoys running a dealership that is based on lies, deception, deceitfulness, manipulation, dishonesty, but especially a disservice to anyone who comes near them. Such horrible customer service! STAY AWAY FROM THEM! Unless of course you like being disappointed, scammed, misled, and lied to. More

Don't waste your time when considering this dealer. The only thing they care about is themselves, they could care less about the buyer. They seem nice up front but beware, they will rope you into "a go The only thing they care about is themselves, they could care less about the buyer. They seem nice up front but beware, they will rope you into "a good deal" and stick it to you in the end. It all started out with a $350 monthly care payment and at the end they tried to screw me with a $500 monthly payment with warrenties and other BS. They wouldn't budge on a used vehicle price that was already priced higher than what Kelly Blue Book suggested. All in all, don't waste your time I will not be going back their and spreading the word to others about my experience. More

Requested service for a periodic noise located near transfer case on 2006 F-150 4x4 only when truck was in 2 wheel drive. I told them that it was possibly the IWE solenoid and this should be inspected transfer case on 2006 F-150 4x4 only when truck was in 2 wheel drive. I told them that it was possibly the IWE solenoid and this should be inspected first. Dealership replaced entire rear end in truck for over $2400.00. Noise is still there and never went away. Attempts to speak with a knowledgable Service Writer or Tech only gets me placed on hold or voice mail. I never get a call back. I live in El Paso and my son is living in Austin. Very difficult for me to go in personally. Stealership at it's finest!!! More