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Maxwell Ford

Austin, TX

Overview
Reviews
Vehicles
4.6
1,265 Reviews
Call Dealership (512) 916-2696
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5000 IH-35 S

Austin, TX

78745

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Showing 1,265 reviews

April 25, 2024

Great service, very quick, and the cleanest dealership I’ve ever seen. Been coming here for 5 years and always satisfied More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Pugmire
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Apr 28, 2024 -

Maxwell Ford responded

It's fantastic to hear that you've consistently had great service, quick responses, and a clean environment at the dealership for the past 5 years! Your satisfaction is important!

Helpful
April 25, 2024

John Evans has excellent people skills and was very attentive to my needs. I will definitely go back. More

by trodgers87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Evans
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Apr 28, 2024 -

Maxwell Ford responded

It's fantastic to hear that you had a great experience and that John provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

Helpful
April 23, 2024

Amazing dealership with a lot to offer. Mike Perrin was a great salesman definitely recommend! More

by brenda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Perrin
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Apr 25, 2024 -

Maxwell Ford responded

Congratulations on your new vehicle! We're thrilled that Mike provided you with an amazing sales experience. Your satisfaction is our ultimate goal, and we eagerly anticipate assisting you in the future.

Helpful
April 23, 2024

I was very pleased with the credit that you have working there service was excellent, and I will be returning in the near future More

by rdbroom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Sulliven and John Evans
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Apr 25, 2024 -

Maxwell Ford responded

It's great to hear that you were pleased with the credit department and found the service excellent! We look forward to welcoming you back in the near future. Thank you for choosing us!

Helpful
April 23, 2024

I have been dealing with Maxwell for eight years . Their services is always very good and their tech technical service advisors have always been right there for me. I have the last couple of times he More

by ljones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimble Hayes, Greg Kimball
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Apr 25, 2024 -

Maxwell Ford responded

Lloyd, thank you for your loyalty to Maxwell over the past eight years and for recommending us wholeheartedly. We're delighted to hear about your positive experiences with our technical service advisors and Kimble. Your satisfaction is our priority, and we look forward to serving you for many more years to come.

Helpful
April 23, 2024

Great service. I went for an oil change and routine service and was treated well and the service was performed quickly. More

by rchorush
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meghan
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Apr 25, 2024 -

Maxwell Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 22, 2024

Great customer service! Quick, easy and helpful agents with vast knowledge and recommendations for my vehicle. More

by Jaredzoch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
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Apr 23, 2024 -

Maxwell Ford responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
April 22, 2024

Eddie Sifuentes was amazing. He was nice, knowledgeable and funny. However the finance department was trash. I had to wait for an hour and a half to meet with them. More

by Pbwhite83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Sifuentes
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Apr 25, 2024 -

Maxwell Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 27, 2024 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at brolls@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Bryson Rolls Finance Director brolls@maxwellford.com

Helpful
April 21, 2024

I received great service from Megan#2 and the gang at Maxwell Ford. My check engine light was on. They found the problem, ordered the part, and took care of business quickly. Thank You! 👍 More

by dvancure
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan #2 A+++++
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Apr 24, 2024 -

Maxwell Ford responded

That's wonderful to hear about your positive experience at Maxwell Ford with Megan #2 and the team! It's great when a dealership can quickly identify and resolve issues like a check engine light.

Helpful
April 20, 2024

They quoted me a time for my maintenance that was accurate and there was a comfortable and large waiting area. My service advisor, Jackie, was great. Super friendly, informative and efficient. I drea More

by Purpie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie W
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Apr 24, 2024 -

Maxwell Ford responded

It's wonderful to hear that your maintenance experience was positive! We're glad that our team provided you with an accurate quote and that Jackie made your visit comfortable and informative. We understand that car maintenance can sometimes be stressful, and we're happy that we could make it a positive experience for you. Thank you for choosing us for your automotive needs!

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