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Maxwell Ford

Austin, TX

4.6
1,268 Reviews

5000 IH-35 S

Austin, TX

78745

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Showing 1,268 reviews

April 22, 2024

Eddie Sifuentes was amazing. He was nice, knowledgeable and funny. However the finance department was trash. I had to wait for an hour and a half to meet with them. More

by Pbwhite83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Sifuentes
Apr 25, 2024 -

Maxwell Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 27, 2024 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at brolls@maxwellford.com. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Bryson Rolls Finance Director brolls@maxwellford.com

April 21, 2024

I received great service from Megan#2 and the gang at Maxwell Ford. My check engine light was on. They found the problem, ordered the part, and took care of business quickly. Thank You! 👍 More

by dvancure
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan #2 A+++++
Apr 24, 2024 -

Maxwell Ford responded

That's wonderful to hear about your positive experience at Maxwell Ford with Megan #2 and the team! It's great when a dealership can quickly identify and resolve issues like a check engine light.

April 20, 2024

They quoted me a time for my maintenance that was accurate and there was a comfortable and large waiting area. My service advisor, Jackie, was great. Super friendly, informative and efficient. I drea More

by Purpie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie W
Apr 24, 2024 -

Maxwell Ford responded

It's wonderful to hear that your maintenance experience was positive! We're glad that our team provided you with an accurate quote and that Jackie made your visit comfortable and informative. We understand that car maintenance can sometimes be stressful, and we're happy that we could make it a positive experience for you. Thank you for choosing us for your automotive needs!

April 17, 2024

Service department didn’t perform required 100k service as requested. Front brakes needed replacement and spark plugs should have been changed without my reminder. More

by wrcox645
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Milo Padilla
Apr 19, 2024 -

Maxwell Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

April 17, 2024

Great and fast service with polite employees. It was overall a great experience as it always is. More

by ruckster3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Kimball, Steve Cargo
Apr 19, 2024 -

Maxwell Ford responded

We're delighted to hear about your positive experience! Your satisfaction is our top priority, and we appreciate your business. We look forward to helping you again in the future.

April 16, 2024

I want to thank Maxwell Ford Service Department for making good on a previous service issue after the sale. They contacted me immediately after I posted a less than satisfactory review and made an extr More

by kirkbuchner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N\A
Apr 18, 2024 -

Maxwell Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

April 16, 2024

The personal that I dealt with when purchasing my vehicle was very professionals and I felt that my trade vehicle was a fair price that I received. More

by Dave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Beasley and Aaron Camargo, Greg Kimball, Steve Cargo
Apr 19, 2024 -

Maxwell Ford responded

Congratulations on your new vehicle! We're thrilled to have delivered a professional sales experience to you. Your satisfaction is our top priority, and we appreciate your business. We look forward to assisting you in the future.

April 16, 2024

Great customer service! Jackie W took good care of our car with attention to detail both for maintenance & warranty work. She listened to our needs & provided guidance using More

by jgloria3rd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie Wiora
Apr 18, 2024 -

Maxwell Ford responded

It's fantastic to hear that you had a great experience and that Jackie provided great assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 16, 2024

Can't begin to start on discussing my horrific experience at the service department. Very disappointing. More

by Terry Christopher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Kimball, Steve Cargo
Apr 17, 2024 -

Maxwell Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

Maxwell Ford responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email listed below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. John Sullivan Service Manager jsullivan@maxwellford.com

April 15, 2024

Very dishonest rep. Will never use Maxwell again. Very dishonest. I plan to file a compliant with the state. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg Kimball, Steve Cargo
Apr 17, 2024 -

Maxwell Ford responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

Maxwell Ford responded

We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations.