Mazda Of Lodi

The new show room is absolutely beautiful. The entire staff made us feel welcomed. When we arrived it was raining and we pulled into the new service drive and we stayed dry! staff made us feel welcomed. When we arrived it was raining and we pulled into the new service drive and we stayed dry! More

Got an oil change told me my control arm bushing cracked went to my mechanic and there is NOTHING wrong!! They tried to rip me off. went to my mechanic and there is NOTHING wrong!! They tried to rip me off. More

From the moment I walked into this dealership, I felt like they were taking advantage of me because I was by myself. Gave me such an inflated price and said "I don't have to negotiate with you, because like they were taking advantage of me because I was by myself. Gave me such an inflated price and said "I don't have to negotiate with you, because these cars sell themselves". They also low-balled me on my trade in. Told them I would be back...I hope they are still waiting. Went to another Mazda dealer and couldn't be more happier. Stay away from this dealer!!! More

I don't know why this dealership even deserves 1 star. My wife and I decided to get a new CX5 and this place was our first destination. Long story short, we were lied to when it came to out the d star. My wife and I decided to get a new CX5 and this place was our first destination. Long story short, we were lied to when it came to out the door price. The sales manager was a childish unprofessional xxxxx when I showed him that their "discounted price" is higher than what they advertise on their own website! His response was that the roof rails (400$ option in reality) are the reason for the >2000$ difference. No reason to go there when you have many other Mazda dealerships around. More

Scam artists We bought a 2015 pre-owned Jeep from this dealership a month ago. The sales did not tell us any problems of this car except some cosmetic damage (scra We bought a 2015 pre-owned Jeep from this dealership a month ago. The sales did not tell us any problems of this car except some cosmetic damage (scratches). On my way home on the highway the next day after we brought it, the car completely shut down and stalled while driving along the express lane, almost causing a serious accident! When we were driving back to the dealership, the car stalled out and completely shut down AGAIN. The car had engine, transmission, and brake problems. They fixed brakes and sent us to a Jeep dealership to get the transmission problem fixed. However the brake problem still existed after the first fix. After they fixed the brakes the second time, we went to a Jeep dealership and spent a $150 to let them check the car, and the Jeep dealership found the Mazda Lodi used the wrong size rotors, and rear rotors only making contact with half of brake pad surface. Another issue found was that the left rear differential output was leaking. We came to Mazda Lodi again to get brakes / rotors fixed the third time. A few days later, when my son was driving the car, the engine light was on again, and the car shut off and brakes stopped working normally!! We came back to the dealership again, the engine light was gone, and the technician couldn’t find out the problem. Right after we left the dealership, the engine light was on again, we stopped in a gas station right next to the high way. The technician Jeff came to the gas station to help us, but he could not find out the problem. When we asked Mo Abuzaid why he didn’t tell us the problems in the first place, he still insisted the car was good with no problems, even though it almost caused a serious accident the day after we brought it! He also shrugged off the fact that the rotors only made contact with half of the brake pad surface! And we asked him if we can return the car as there is a serious unknown problem with the car shutting off now, but he said No. We asked him who is the general manager of the dealership, he said “I am!” even though he is just a sales manager. We just don’t understand how a sales manager's words can be so ridiculous! Another sales manager John Bruno was very ignorant and didn’t pick up our calls. We know you want to sell cars, however the bottom line you need to remember is you cannot put your customer in danger! But you broke this line!! We spent $12 thousand to buy a car that still has serious issues that cannot be fixed. More

Stay far away from this dealership!!!! The salesman told me that my car came standard with certain equipment and it turns out that equipment does not come with my car. When I tried discuss The salesman told me that my car came standard with certain equipment and it turns out that equipment does not come with my car. When I tried discussing it with the salesman and management, I was told that the salesman was wrong and that they would not address my issue. I would never use this dealership or the salesman again. More

Clown Show Absolute clown show. Sales manager John leered at my girlfriend when she walked through the door. Looked her up and down and commented on how she look Absolute clown show. Sales manager John leered at my girlfriend when she walked through the door. Looked her up and down and commented on how she looked "different" than the day before when she stopped in wearing her work clothes. Then he tried to bull rush her with "free maintenance" When I told him that's not a big selling point for us since she only drives a few thousand miles a year he literally said "I guess I can't help you then" and stormed away like a child. The salesperson then told us "Sorry, John's having a bad day" Which I suppose was our problem? I guess we should have made him feel like he was doing us a favor letting us spend 30 thousand dollars? Clown! Then the salesperson presents us a deal he claims is the total price, all in. When I inquire if that includes the tax he says it does. We say great, we'll take it. He then gets up and goes to talk to John. 10 minutes later he returns to tell us "my bad. It doesn't include the tax. I'm new here." What that had to do with anything I'm not sure. I don't even work there and I knew there was tax that needed to be added. At this point we bring up trading in her current vehicle. The salesperson takes her keys and 15 minutes he returns and offers five thousand under book value. We thank him and go to leave. We pass John in the middle of his bad day and he can't bother to even say thank you. xxxx, he couldn't even bother to look up. My girlfriend spends her weeks working with special needs children. It's what she's dedicated her life to. She gets one day off a week and that day has now seen her leered at, rudely walked away from, lied to and then ignored completely on the way out the door. This was unacceptable to me. And when I told John how unprofessional he had acted he stands up and yells at me to "get the xxxx out of my dealership" and tells me I'm rude. Well, maybe. But he's a clown. An unprofessional clown. And this dealership apparently condones this behavior because I left a detailed message for the GM asking for him to simply call and apologize to my girlfriend for how she was treated and the call never came. Just a simple, "I'm sorry you were objectified, treated rudely and lied to" was too far a bridge for this dealership. There's a lot of options when buying a Mazda. It's not hard to do better than this place. More

In and out in 45 minutes - GREAT service We shopped around for the best deal on a 2019 cx-5 for my fiance. We went to the dealership a few miles away in Wayne and were given the numbers for a We shopped around for the best deal on a 2019 cx-5 for my fiance. We went to the dealership a few miles away in Wayne and were given the numbers for a 36 month lease. It didn't feel right to me, so we went to Lodi to check them out. I dealt with Charlie Garcia and his team, and they proved to me that it was a great idea to go to Lodi. We were in and out of that dealership in 45 minutes. Papers signed, color picked out, car washed, keys in hand. I kid you not. Not only that, but they gave us an amazing deal on a premium package CX-5, for LESS PER MONTH than what the other dealership quoted us for the BASE MODEL. It was a phenomenal experience altogether. Charlie was phenomenal, and everyone at that dealership was helpful and prompt in everything they did. We are so glad we went to Lodi! Thank you Charlie! More

They will answer all of your questions, even after buying! They took the time to make me feel special from the test drive to walking me through the features of the car after I bought it. Working with Hector se They took the time to make me feel special from the test drive to walking me through the features of the car after I bought it. Working with Hector sealed the deal for me, he was so patient, not pushy and a very nice guy. Enrique in the service department was also very helpful in the weeks after I took my new Mazda home - my tire light came on a couple of times after I left, but he assured me that it had to do with the drop in temperature and it went off on its own. I like that they’re willing to answer any questions that I have, even after buying the car. End to end, they are a great dealership to work with! More