Mazda Of Lodi

BUYER BEWARE if I could give less than 1 star I would. Initially walking in the sales rep I met with was very nice but was not knowledgeable about his stock. I f if I could give less than 1 star I would. Initially walking in the sales rep I met with was very nice but was not knowledgeable about his stock. I found a vehicle I wanted and moved indoors to talk money this is where the nice guy routine stopped. when I informed them I would be financing the vehicle they informed me the price would go up 1,500 dollars! however I liked the car and came back with cash to close the deal where they insisted tax title and registration would be included in my price because it was a "cash deal". unfortunately I found these promises to be less than true as well. they did not complete the exchange of the title claimed the registration and plates were not included and then tried to charge me an additional 150 dollars to reissue a temp plate. DO NOT PURCHASE A VEHICLE AT THIS DEALER! THERE ARE MANY OTHER MAZDA DEALERS OUT THERE! However if you do go with them get everything in writing and trust none of what you're told....... Cant say no one warned you! More

All 1 stars speaks for itself Worst dealership ever. You can see the amount of 1 star people give on customer service to this place. Enough said, be wise and don't let this peo Worst dealership ever. You can see the amount of 1 star people give on customer service to this place. Enough said, be wise and don't let this people disrespect you. More

Crooks and deceiveful * be aware * They sold me a used car as is. I asked if there were any problems with the car, I test drove it and everything panned out. Kind of odd the air conditi They sold me a used car as is. I asked if there were any problems with the car, I test drove it and everything panned out. Kind of odd the air condition knob was fully ripped out of the console which is almost impossible to due unless you took a pair of tweasers. This led the air condition to be blasting the entire test drive which should of been the red flag I missed. Long story short. AS I WAS DRIVING HOME. check engine lights were popping on left and right. They 100% reset the battery before I test drove it and broke the ac knob so you wouldent smell the leak coming from the engine. I never felt so deceived in my life. This wasn't no half xxx dealer on the street kind of place. This is a certified dealer. When I spoke to the general manager he told me he would honor me my refund as credit , only if I bought a new car there within a few days. If I didnt buy a new car he told me I bought the car as is and people do reset batteries to sell their cars. Dont EVER GO HERE. I am suing them for fraud if the problem doesn't get rectified. I had to sue Subaru over the same issue in small claims court years ago and won. More

Very poor sales staff I am giving you one start because there is no option to go in -ve. I called them to inquire about Grand touring and Signature Modals test drives. T I am giving you one start because there is no option to go in -ve. I called them to inquire about Grand touring and Signature Modals test drives. The person on the phone said they have in inventory. I asked him about test drive and he said they have Sport one. So I said that is fine I can have Sport test drive and I will take a look into Grand Touring and Signature model. HE agreed and gave me the time. When I reached there he started filling out the form for purchasing options. ( which I am not sure why when I was scheduled for test drive). I gave him the information about my plans to finance the car. Then he went to someone and other guy came in. That guy was very rude ( may be he didn't like my face). HE said HE don't have any car ( Grand touring OR Signature ) available to sell for CX-9. We have to order new inventory and it will take 2-3 months. I was shocked. I can see full of his parking lot with CX-9 with those models. I said on can I have test drive then ? And he said rudely they don't have any CX-9 for test drive. ( trust me there was a car just outside the door which had their dealer name plate on it. And tires were rusty) I am pretty sure that the car was for test drive. I said your guy (Mike) told me there is all cars available and sport model is available for Test drive that is why I came here. HE said the guy is new and he doesn't know anything. He was talking so rudel that all his conversation was meant like I don't want to sell you a car GET OUT. Honestly after this I am kind of starting to HATE MAZDA. This could have been my first Mazda but I think I will stay away from Mazda now. VERY PATHETIC .... More

Dealer prep a fraud Besides the salesman who sold me my cx5 grand touring the reviews of other service stunk . Car had vibration in steering and braking and I brought it Besides the salesman who sold me my cx5 grand touring the reviews of other service stunk . Car had vibration in steering and braking and I brought it back after putting 300 highway miles on it and they claim there is only vibration from rotors. They tried to get away with sanding them down and I said no way and with some arguing then I got brand new front rotors replaced . This is new . Shouldn't have had this issue . Then I leave and felt vibration still in steering on highway again so I had to bring it back again. They sent my car home with the sales manager and added 70 extra miles on it because nobody felt the vibration I was talking about . They asked me permission to do this . What other choice did I have ? I ended up getting 4 new tires and they cleaned my back rotors also . They did gas up my car and said they would mail me my receipt .. They forgot to mail it. I did pick it up 2 wks later when my plates came in. Besides all those issues the car wasn't detailed nicely . Windows had hand prints on them and the seats weren't conditioned . Found yellowish film on roof which I had to wax off myself . Found wax residue on car as well . Some scratches were not buffed out . With all the hassles I didn't wanna have to bring it in for these scratches . I buffed them out myself . Once again new car . Lots of issues. Will not ever go back to Lodi for service. Would have bought my car in Ramsey if they had the car I wanted in stock. This is my first Mazda vehicle so I hope the service improves so I don't deal with more inconvenient episodes. Praying this new car doesn't have any other issues. More

I ignored all the negative reviews... don't make my mistake I'm in college, and don't have that much money. I wanted to buy a used Mazda6 advertised at 2,995 with a mileage of just over 100k. When I went down I'm in college, and don't have that much money. I wanted to buy a used Mazda6 advertised at 2,995 with a mileage of just over 100k. When I went down not only was Charlie remarkably rude, but he informed me that the mileage was not in any way guaranteed, despite his advertising. Not only was his entire used car stock "possibly altered," but he would give no assurance that the car would even pass inspection. "It's a risk." Honestly, I have no issue with this type of business existing, but this is that garbage you'd expect from a roadside dealer in Jersey City. I really would advise against going there because of an ad. Don't make the trip unless you're related to Charlie, in which case I am so, so sorry. Feel free to drop a comment explaining why he's so hostile toward people who want to give him money, tho. Utter waste of my time. More

Service Shop Scammers!! Worst repair shop, a bunch of scammers! My mother went to repair a leak in her engine, which they quoted her $1200. After calls everyday from the deal Worst repair shop, a bunch of scammers! My mother went to repair a leak in her engine, which they quoted her $1200. After calls everyday from the dealer adding to things that needed to be repair the total came to $2000. The job took a week to get done. When she picked up the car the next day she notice the leak was still happening. She takes it back and these ******* have the xxxxx to tell her it will cost her an additional $4000. When she first took it you quoted a fee which should of repair the problem not come out with the same issue she went in with! Everyone was very unprofessional no one cared to even find a resolution. Sales people pretended to be managers, the only thing they tried to do was get my mother into a lease. Not in this world will MAZDA get an additional penny! They took advantage of my mother!r More

Worst dealership ever One of the worst dealership ever, they don't care about your business. Not friendly not putting an effort to earn your business. I should have checked One of the worst dealership ever, they don't care about your business. Not friendly not putting an effort to earn your business. I should have checked the reviews before I went there, pathetic. More

I gave this dealership a try despite all the 1-star reviews Let me just say that I don't understand how this dealership maintains business, but I'm getting ahead of myself. We came to the dealership to mee Let me just say that I don't understand how this dealership maintains business, but I'm getting ahead of myself. We came to the dealership to meet with the salesman #1 at 7:30 pm ready to make a purchase if we could agree on a fair price. We were told to wait around because they were with another customer. While in the waiting area, we were brought in an office to do more waiting. After sitting around for about 10 minutes, another salesman (salesman #2) came in the office and sat behind the desk and waited with us until salesman #1 was ready. He literally sat across from us on the other side of the desk in silence. We did this for half an hour. Just as we were about to leave, salesman #1 finally comes in. There was no greeting, and the whole process was rushed as if he had somewhere better to be. The conversation lasted no more than 5 minutes and he said that "the sticker price is what it is". He could not even be bothered to tell us what the sticker price even was. He showed absolutely no effort and no interest in making a sale. The whole experience felt like we were an inconvenience. All in all, we came in ready to purchase a car on the spot and they made us wait about 30 awkward minutes in a room with salesman #2 who didn't try to stir up any meaningful conversation about anything only to tell us that the sticker price was what it was. When we told salesman #1 that we were possibly interested in purchasing the CX-3 in blue, he said he'll check the inventory and left the room. We, in turn, decided to leave. He met us on our way out and said that "it doesn't make sense to get into or talk about pricing" because he didn't have that color on the lot. I'm sorry that we wasted our time giving this dealership a chance even after the average 1 out of 5 star rating it has on edmunds.com. Even if you look at the rating details on yelp, it currently says that it has sixty-one 5-stars, two 4-stars, two 3-stars, three 2-stars, and twenty-two 1 stars. It makes you wonder why the ratings are pretty much either a 5-star or a 1-star. You probably had a great experience if they, for some reason, felt you were worth the time and if they felt you weren't, then they didn't even bother to be cordial or, at the very least, professional. More

Friendly and Fair! After visiting another area Mazda dealership, I was definitely looking for a second opinion on the 2015 Mazda 3 I wanted to purchase. Coming to Mazda After visiting another area Mazda dealership, I was definitely looking for a second opinion on the 2015 Mazda 3 I wanted to purchase. Coming to Mazda of Lodi was a breath of fresh air! They we're completely transparent about all costs and fully committed to making sure I got the most for my money. Issac and Marlon were open, kind and attentive throughout the entirety of the buying process - extremely grateful for that. I feel that I was very well taken care of, and I look forward to being a part of the Mazda of Lodi family for all of my needs in the future. Don't overlook this gem of a dealership! More