Mazda Of Lodi

Very poor sales staff I am giving you one start because there is no option to go in -ve. I called them to inquire about Grand touring and Signature Modals test drives. T I am giving you one start because there is no option to go in -ve. I called them to inquire about Grand touring and Signature Modals test drives. The person on the phone said they have in inventory. I asked him about test drive and he said they have Sport one. So I said that is fine I can have Sport test drive and I will take a look into Grand Touring and Signature model. HE agreed and gave me the time. When I reached there he started filling out the form for purchasing options. ( which I am not sure why when I was scheduled for test drive). I gave him the information about my plans to finance the car. Then he went to someone and other guy came in. That guy was very rude ( may be he didn't like my face). HE said HE don't have any car ( Grand touring OR Signature ) available to sell for CX-9. We have to order new inventory and it will take 2-3 months. I was shocked. I can see full of his parking lot with CX-9 with those models. I said on can I have test drive then ? And he said rudely they don't have any CX-9 for test drive. ( trust me there was a car just outside the door which had their dealer name plate on it. And tires were rusty) I am pretty sure that the car was for test drive. I said your guy (Mike) told me there is all cars available and sport model is available for Test drive that is why I came here. HE said the guy is new and he doesn't know anything. He was talking so rudel that all his conversation was meant like I don't want to sell you a car GET OUT. Honestly after this I am kind of starting to HATE MAZDA. This could have been my first Mazda but I think I will stay away from Mazda now. VERY PATHETIC .... More

Dealer prep a fraud Besides the salesman who sold me my cx5 grand touring the reviews of other service stunk . Car had vibration in steering and braking and I brought it Besides the salesman who sold me my cx5 grand touring the reviews of other service stunk . Car had vibration in steering and braking and I brought it back after putting 300 highway miles on it and they claim there is only vibration from rotors. They tried to get away with sanding them down and I said no way and with some arguing then I got brand new front rotors replaced . This is new . Shouldn't have had this issue . Then I leave and felt vibration still in steering on highway again so I had to bring it back again. They sent my car home with the sales manager and added 70 extra miles on it because nobody felt the vibration I was talking about . They asked me permission to do this . What other choice did I have ? I ended up getting 4 new tires and they cleaned my back rotors also . They did gas up my car and said they would mail me my receipt .. They forgot to mail it. I did pick it up 2 wks later when my plates came in. Besides all those issues the car wasn't detailed nicely . Windows had hand prints on them and the seats weren't conditioned . Found yellowish film on roof which I had to wax off myself . Found wax residue on car as well . Some scratches were not buffed out . With all the hassles I didn't wanna have to bring it in for these scratches . I buffed them out myself . Once again new car . Lots of issues. Will not ever go back to Lodi for service. Would have bought my car in Ramsey if they had the car I wanted in stock. This is my first Mazda vehicle so I hope the service improves so I don't deal with more inconvenient episodes. Praying this new car doesn't have any other issues. More

I ignored all the negative reviews... don't make my mistake I'm in college, and don't have that much money. I wanted to buy a used Mazda6 advertised at 2,995 with a mileage of just over 100k. When I went down I'm in college, and don't have that much money. I wanted to buy a used Mazda6 advertised at 2,995 with a mileage of just over 100k. When I went down not only was Charlie remarkably rude, but he informed me that the mileage was not in any way guaranteed, despite his advertising. Not only was his entire used car stock "possibly altered," but he would give no assurance that the car would even pass inspection. "It's a risk." Honestly, I have no issue with this type of business existing, but this is that garbage you'd expect from a roadside dealer in Jersey City. I really would advise against going there because of an ad. Don't make the trip unless you're related to Charlie, in which case I am so, so sorry. Feel free to drop a comment explaining why he's so hostile toward people who want to give him money, tho. Utter waste of my time. More

Service Shop Scammers!! Worst repair shop, a bunch of scammers! My mother went to repair a leak in her engine, which they quoted her $1200. After calls everyday from the deal Worst repair shop, a bunch of scammers! My mother went to repair a leak in her engine, which they quoted her $1200. After calls everyday from the dealer adding to things that needed to be repair the total came to $2000. The job took a week to get done. When she picked up the car the next day she notice the leak was still happening. She takes it back and these ******* have the xxxxx to tell her it will cost her an additional $4000. When she first took it you quoted a fee which should of repair the problem not come out with the same issue she went in with! Everyone was very unprofessional no one cared to even find a resolution. Sales people pretended to be managers, the only thing they tried to do was get my mother into a lease. Not in this world will MAZDA get an additional penny! They took advantage of my mother!r More

Worst dealership ever One of the worst dealership ever, they don't care about your business. Not friendly not putting an effort to earn your business. I should have checked One of the worst dealership ever, they don't care about your business. Not friendly not putting an effort to earn your business. I should have checked the reviews before I went there, pathetic. More

I gave this dealership a try despite all the 1-star reviews Let me just say that I don't understand how this dealership maintains business, but I'm getting ahead of myself. We came to the dealership to mee Let me just say that I don't understand how this dealership maintains business, but I'm getting ahead of myself. We came to the dealership to meet with the salesman #1 at 7:30 pm ready to make a purchase if we could agree on a fair price. We were told to wait around because they were with another customer. While in the waiting area, we were brought in an office to do more waiting. After sitting around for about 10 minutes, another salesman (salesman #2) came in the office and sat behind the desk and waited with us until salesman #1 was ready. He literally sat across from us on the other side of the desk in silence. We did this for half an hour. Just as we were about to leave, salesman #1 finally comes in. There was no greeting, and the whole process was rushed as if he had somewhere better to be. The conversation lasted no more than 5 minutes and he said that "the sticker price is what it is". He could not even be bothered to tell us what the sticker price even was. He showed absolutely no effort and no interest in making a sale. The whole experience felt like we were an inconvenience. All in all, we came in ready to purchase a car on the spot and they made us wait about 30 awkward minutes in a room with salesman #2 who didn't try to stir up any meaningful conversation about anything only to tell us that the sticker price was what it was. When we told salesman #1 that we were possibly interested in purchasing the CX-3 in blue, he said he'll check the inventory and left the room. We, in turn, decided to leave. He met us on our way out and said that "it doesn't make sense to get into or talk about pricing" because he didn't have that color on the lot. I'm sorry that we wasted our time giving this dealership a chance even after the average 1 out of 5 star rating it has on edmunds.com. Even if you look at the rating details on yelp, it currently says that it has sixty-one 5-stars, two 4-stars, two 3-stars, three 2-stars, and twenty-two 1 stars. It makes you wonder why the ratings are pretty much either a 5-star or a 1-star. You probably had a great experience if they, for some reason, felt you were worth the time and if they felt you weren't, then they didn't even bother to be cordial or, at the very least, professional. More

Friendly and Fair! After visiting another area Mazda dealership, I was definitely looking for a second opinion on the 2015 Mazda 3 I wanted to purchase. Coming to Mazda After visiting another area Mazda dealership, I was definitely looking for a second opinion on the 2015 Mazda 3 I wanted to purchase. Coming to Mazda of Lodi was a breath of fresh air! They we're completely transparent about all costs and fully committed to making sure I got the most for my money. Issac and Marlon were open, kind and attentive throughout the entirety of the buying process - extremely grateful for that. I feel that I was very well taken care of, and I look forward to being a part of the Mazda of Lodi family for all of my needs in the future. Don't overlook this gem of a dealership! More

DO NOT BOTHER WASTING YOUR TIME So obviously this is a horrible car dealership and let me tell you why. I went to the dealership about 2 or 3 times on my own looking at all different So obviously this is a horrible car dealership and let me tell you why. I went to the dealership about 2 or 3 times on my own looking at all different cars there on different days. Then I'm ready to take the next step and talk to the manager, which by the way is new to the dealership. His name is Isaac. So, I schedule a day and time to come in with my family to see the car I'm interested in. We sit and talk to Isaac and were playing the game of negotiating with the year, the unclean Carfax, the broken grill, scratches on the inside roof of the car, scratches and dents on the exterior of the car. Turns out Isaac does NOT want to give me a discount. Only about $200-300 off which is B.S. for all the things wrong with the car. You would think he would meet me half way so they can get rid of the car and make commission, but no, he did not help me out at all. My sister decides to try talking to him one on one since the rest of my family and I were pissed off at him. They go into the other office and when they come back, their laughing. I'm looking at her like what the xxxx is going on?! Turns out, they used to work together at Steve Madden at the Garden State Plaza when they were in High School. Isaac was the Stock Room guy. Okay, so now I'm thinking hey, now I might have a chance for Isaac to lower the car more since he actually knows my sister. Guess what, I was wrong. He still did not budge. We leave all pissed off that we wasted all that time talking with someone who calls himself a manager, yet he knows NOTHING about the car or the cars on his lot (which he admitted to not knowing them) AND will not help me out to make commission for his dealership. After a month of looking for a car, I ended up seeing another deal at this dealership. This time, I brought in the big guns, my 20 year veteran mechanic. We scope out the car in the lot before talking to anyone, then we see all the damages to the car, and decide to go in and talk to Isaac again. My mechanic comes on strong but knows what he is talking about so he goes HAM on Isaac unleashing the beast. He tells him to lower the price because of the broken grill, scratches on the inside roof, wear and tear on the steering wheel, 3 big dents on the exterior of the car, and because Isaac knows me from talking to him before and even knows my sister! Once again, Isaac was stubborn and did not help me out, and help himself out by selling the car. I wanted to finance and not put money down and he said that was bad and shunned upon it. I left once again, but this time I was happy. Right before I left, I told him, it's better he didn't give me a good deal. I would NEVER give my money to someone who does NOT deserve it. So, I went straight to WAYNE MAZDA and bought a better car with salesman Omar Alkhalaf and Manager Sean Memetov who helped me the whole way through. They also asked if Mazda of Lodi even still existed since their a small 6 man team and never sell cars HAAAAA! Even your own people don't like you. Well, thanks for reading, hope you don't WASTE your time driving to this "dealership." Happy car hunting :) More

First Service Came in for my first service on my mazda 3, oil change and Rotation. Love the free Starbucks. Great pricing and customer service. Will recommend to an Came in for my first service on my mazda 3, oil change and Rotation. Love the free Starbucks. Great pricing and customer service. Will recommend to anyone who owns a mazda, great place to deal with. 2 thumbs up! More

They say they don't allow test drive....what a joke. I can't believe this place. I went in to look at a car and the car had a big dent on it so he showed me some other cars he had on the lot. I saw a M I can't believe this place. I went in to look at a car and the car had a big dent on it so he showed me some other cars he had on the lot. I saw a Mazda I was interested in so I said lets take it on a test drive. We went inside to make copy of license and right away he wanted to run my credit. I told him I need to see how car runs first to see if i'm buying. So he responded "we don't allow test drives on our used cars"...I laughed and said I don't buy cars without test driving. So he went to speak to his manager and decided to let me test. Car drove Ok so I figured let me find out total price maybe I can negotiate an extra 300-500 off. So I asked him please give me break down of total price with tags, taxes, etc. Instead of giving me break down he says $9K is out the door price. So I said again can you show me break down how does car go from 6700 to 9K? They had a $698 document fee, which standard doc fee is $350 max. They had dealership fee of $599, I have no idea what that is. And the most shocking fee of all was a Gov't Fee of about $350 and this is not the tax cause the tax was listed separately. I said what is this Govt Fee? Govt doesn't charge any fees. Sales guy had no idea what it was he just said why don't you give me a price and I'll see if we can do it. I don't think anyone should do business with this type of dealership. Reputable dealerships will only charge Tags, Tax and document fee of $250-350, nothing more. Don't pay Govt fees, etching fees, Pre Delivery Service Inspection Fee or documents fee over 350. More