Mazda Of Lodi

Liars and crooks: Pulled check engine bulb out to hide engine problem. Failed to return the $200 "hold" deposit on the car. Read below for details: My 18 year old daughter was buying her first car an engine problem. Failed to return the $200 "hold" deposit on the car. Read below for details: My 18 year old daughter was buying her first car and she went to look at a used car that she found online at Mazda Lodi. Her father took her and they took a test ride and liked it, so they put $200 down on it to hold it (no contract, just a refundable deposit) until I could return the next day to look at it. We went back the next day and I test drove it again and noticed that the check engine light was coming on during idle. The salesman (Charlie) assured me that it was "just bad oil" and needed a "tune up" and that he "would never sell a car off of the lot if it had serious problems.". While he was saying this, he was very friendly. A real "nice guy". I called my own mechanic to ask him about the light and he told me it was a bad sign to see the engine light come on while idling and not to risk it, but he said to ask them if they would switch the indicator "engine" lamp to see if it was merely a problem with the light or connection. The salesman took the car to the garage in the back of the dealership to get their mechanic to check it out while we waited. In the meantime, my mechanic warned me that after they returned, I should be sure to check that the indicator light came on when initially starting up the car. Normally all the indicator lights should come on on initial startup and then go off. He said they could take the bulb out to cover up an engine problem. I am thankful that he gave me that advice! About 15 minutes later the salesman pulled back up with the car and said that the problem had been fixed - "it just needed a little adjustment and everything is fine". I got back into the car which was still running and the engine light was off. Good so far. I turned off the engine (my mechanic told me to this) and when I restarted the car the check engine light did NOT come at all on which meant that they pulled out the bulb! CROOKS! When I asked Charlie about it he did not say anything and took the car back to the mechanic. At that point, I told them I did not want the car and would like the deposit back. (The deposit was to merely to hold the car, and there was NO contract, just a receipt for a deposit.) I was told that I would have to speak to the manager about it. I then spoke to Jeff, who seemed very friendly and said of course we will get it back but it will take a few days because the owner would have to sign the check. Ok, so we left and then for the next month and a half I called numerous time, asking when the check would be sent out. I spoke to many of these men (listed above), who kept assuring me that it would be sent, and that the owner hadn't signed the check yet... but they never did it. I realized that I would have to take them to court to get it back. This dealership stole my 18 year old daughter's hard-earned money $200 (She worked and saved up money for her own car) and learned a hard lesson that day. But we do feel good knowing that instead of losing $4000 on a car with a bad engine, we only lost $200 to these crooks. These guys will smile and say anything to you, all the while knowing they are screwing you - WATCH OUT! I doubt that all of these positive reviews are legit - they are probably submitting their own positive reviews to boost their ratings. Check other sites and make sure you look at the bad ones because there are quite a few with similar stories! More

I went to other dealerships as well as had some phone conversations...this is the only dealership where I felt I was being treated fairly and honestly. Was a pleasure doing business with Charlie. conversations...this is the only dealership where I felt I was being treated fairly and honestly. Was a pleasure doing business with Charlie. More

Had a wonderful experience from the time I walked through the door and was met by Lance. He was honest and upfront which is something you rarely get from a cars salesperson. Lance's first words to me and my the door and was met by Lance. He was honest and upfront which is something you rarely get from a cars salesperson. Lance's first words to me and my son were "what can I do to help you walk out of my showroom happy today???" and then continued on from there saying he didn't want to waste my time (meaning the customer's time) so tell me what you want and I will make it happen. Needless to say Lance made it happen... This is the 2nd purchase I made at Lodi Mazda and have to admit both times were wonderful. I also have had my cars serviced there as well and have always been satisfied with the work, price quoted and time it took to perform the work. Thank you Lance and the team at Lodi Mazda. Donna Bellifemine More

Leasing price was outragous Had the numbers set so I would pay 3/4 of the value of the car Was pushing a phantom 40 miles to the gallon claim when the cars sticker and the internet listing from mazda s would pay 3/4 of the value of the car Was pushing a phantom 40 miles to the gallon claim when the cars sticker and the internet listing from mazda showed a lower number More

I'm a first time buyer and both Lance and Charlie were both amazing in helping me! I originally was looking at a used Mazda Tribute, but with both of their advice and after sitting down, Lance and Charlie both amazing in helping me! I originally was looking at a used Mazda Tribute, but with both of their advice and after sitting down, Lance and Charlie were able to help put me in a Certified Pre-Owned Mazda3 while working within my budget, since I'm a college student. It was a great experience, since I was nervous as this is my first car, and I'm so glad that everything worked out. Thank you Lance and Charlie! -Angela More

Lance was very helpful while purchasing my new car, he explained everything in detail and took the time to show me how to work all of the various aspects of the car, including assisting in setting up the explained everything in detail and took the time to show me how to work all of the various aspects of the car, including assisting in setting up the bluetooth for my phone. He also was able to get me my car the very day I came in, which was ideal. More

Great place. Would recommend to this dealership to Anyone that wants to buy a Mazda. He answered all of my questions and was very knowledgeable about the Mazda CX5. that wants to buy a Mazda. He answered all of my questions and was very knowledgeable about the Mazda CX5. More

Second time I leased my car with Mazda. Everyone was very helpful and kind and very sympathetic to my situation due to hurricane Sandy. They worked with me and kept me within my budget which was excellent. I helpful and kind and very sympathetic to my situation due to hurricane Sandy. They worked with me and kept me within my budget which was excellent. I'm very happy with my new car. More

This is the second vehicle I have gotten from Mazda of Lodi. Lance and the management worked very hard to get me out of my recently purchased car into a brand new lease. Lance discussed my options with me Lodi. Lance and the management worked very hard to get me out of my recently purchased car into a brand new lease. Lance discussed my options with me, worked out financing that worked for my budget and made me feel comfortable about leasing for the first time. I am extremely grateful and impressed (again)with the customer service at Mazda of Lodi. More

If you are in the market for a new Mazda I would highly recommend contacting Lance Aiello of Lodi Mazda. I have been buying cars for over 50 years and I can say this is the first time I've felt comfortabl recommend contacting Lance Aiello of Lodi Mazda. I have been buying cars for over 50 years and I can say this is the first time I've felt comfortable doing so. Lance is friendly and easy to work with. There is absolutely no pressure dealing with him. he's a young guy, but, he has the experience necessary to ease the purchase of your car. More