Mazda of Elk Grove

Would purchase from Nick Ishihara again. Our initial entrance onto the lot was met with a sales rep who mocked us when we informed him that we did not require any help, but from an older gent Our initial entrance onto the lot was met with a sales rep who mocked us when we informed him that we did not require any help, but from an older gentleman that helped us, to Nick Ishihara, our sales rep, and finally to Deannah Mass, who finalized the paperwork, everything turned out to be great. We were looking at the 2019 Mazda Miata and Nick explained the car’s features and was very patient with our questions. We test drove the club and touring model and found that we liked the touring model the most. However, we wanted to purchase a pearl white car with the Napa brown leather seats. Nick looked through the computer system and found that they had one in stock but it was still at the port in Oakland. We said that we would purchase it but needed to have it here tomorrow (Sunday) since we would not be able to pick it up for a couple of weeks since we were leaving for a cruise to Alaska the following Friday and we lived in Nevada. Nick said that he could get it for us and have it ready by 2pm the next day. He said that we could put a small deposit on it and if he brought it down and we found that we didn’t like it, that we could get our deposit back. We filled out some of the paperwork, provided the deposit, and told him to call when the car was ready to be looked at. We found a hotel and had a nice dinner and did some things in the morning while we waited for his call. He sent a text with photos of the car and we were pleased and told him that we were excited to see it when it was ready. He called about 2 pm to let us know that everything was ready. We drove back to the dealership and checked out the car. We were happy to see that it was everything that we had hoped for. We told Nick that we wanted to go forward and get the car. Nick took us over to see Deannah Mass in finance and she was great. She was in the Marines and we retired from the Navy, so we had some things in common. We finished up with the paperwork and she took us over to see Nick. He went over everything in the car and eventually we were ready to leave and drive back to Nevada. Nick called a few days later, along with Elk Grove Mazda reps to see how things are with the car. Due to work, getting ready for the trip, and being on the trip with limited phone access, we were not able to verbally speak with them. We have been very impressed, not only the car (which is super fun to drive) but with the whole process. Other than the first sales person, Nick and Deannah were wonderful to work with and we would gladly do so again. We highly recommend seeing them for your needs. More

Pleasant Experience Best experience I've ever had purchasing a car! Purchased vehicle on Memorial Day weekend and was in and out in three hours and wasn't heavily pressur Best experience I've ever had purchasing a car! Purchased vehicle on Memorial Day weekend and was in and out in three hours and wasn't heavily pressured with all the additional warranties. More

Best car buying experience! This was my first time buying a car and Garrett made the process super easy and fast. He was very friendly and did his best to get me the price I want This was my first time buying a car and Garrett made the process super easy and fast. He was very friendly and did his best to get me the price I wanted. He had excellence customer service skills and was very professional. I would definitely recommend Garrett to anyone that is looking to buy a car! More

recall for window wipers I came in for oil chg and tire rotation and was informed of recall which they did while I was there. I was glad you told me so I didn't have to come b I came in for oil chg and tire rotation and was informed of recall which they did while I was there. I was glad you told me so I didn't have to come back later. I just got the recall notice yesterday, More

Great car buying experience My salesperson, Taylor, was friendly and informative through the process of test driving and purchasing. He was a pleasure to work with. I went to Elk My salesperson, Taylor, was friendly and informative through the process of test driving and purchasing. He was a pleasure to work with. I went to Elk Grove Mazda because the location has a big selection of Miatas compared to other dealers in the Sacramento area. More

AWESOME FUN AND EXCITING This was my first time at this Mazda dealer and it was great! I had a great experience with Gerlie in sales. She was extremely helpful, very smart and This was my first time at this Mazda dealer and it was great! I had a great experience with Gerlie in sales. She was extremely helpful, very smart and funny. She had an answer to every question I had and provided me with detailed information. Not a any time did I feel pressured into purchasing anything I did not want. She provided me with excellent customer service from start of the Financing options, all the way through to showing me the functions of the vehicle, how they work and how to use them. I hope she is still around when I come back at my lease end! Thank you, More

Love my Mazda, third time around I love driving the Mazda CX-5. My first experience with it was in 2013 and I fell in love. The vehicle is perfect for me, and I just got my third on I love driving the Mazda CX-5. My first experience with it was in 2013 and I fell in love. The vehicle is perfect for me, and I just got my third one over the Memorial Day weekend. What makes it even better is my sales guy, Garrett. I got my first Mazda from him in 2013 and keep going back to Garrett as I want to upgrade, and I even referred my mother in law to him! Garrett is always a pleasure to work with, incredibly professional, extremely knowledgeable, and has never steered me wrong. I highly recommend seeing Garrett for all your Mazda needs, and I also highly recommend the CX-5. More

Disappointed Poor service, took longer than I was told because they washed my car when I told them NOT to. 45 minutes late and my car is totally water spotted!!! Poor service, took longer than I was told because they washed my car when I told them NOT to. 45 minutes late and my car is totally water spotted!!! More

Best Dealer Salesman EVER I cannot say enough good things about my experience at this dealership. Upon arriving we were introduced to Taylor who's knowledge, patience and overa I cannot say enough good things about my experience at this dealership. Upon arriving we were introduced to Taylor who's knowledge, patience and overall friendless makes me a little bummed that I didn't purchase a car through him. He was not pushy by any means and seems to thoroughly enjoy his job and helping others. I highly recommend anyone who is in the market for a Mazda to swing by this dealership and ask for Taylor, you will not regret it! More

Excellent buying experience It was a blessing doing business with Elk Grove Mazda. My salesman Taylor was professional and personable, he had excellent product knowledge and answ It was a blessing doing business with Elk Grove Mazda. My salesman Taylor was professional and personable, he had excellent product knowledge and answered all of my questions. He and the dealership followed up with me within three days to assure that everything was going well with my new Mazda 6. Oh yeah did I mention that I got a GREAT deal. Mazda of Elk Grove is a class act! More