Mazda of Elk Grove

I was doing some online Mazda 3 i Touring Sedan Skyactive research, contacted then visited a few dealerships in the Central Valley and Sacramento County areas. 4 were weeded out due to varying customer servi research, contacted then visited a few dealerships in the Central Valley and Sacramento County areas. 4 were weeded out due to varying customer service issues (ie: poor attitude, misleading ways to get me to visit) and 2 for higher pricing with little incentives to buy that fit my life. Regardless, my opinion is that the staff at Elk Grove Mazda should be rated in the top 5 Northern California dealerships, truly. Vu and Alex are very knowledgeable about the car line up, pricing levels, available options, and other details that are required of their positions. Danielle was also professional, humorous and she had excellent people skills. All 3 are down to earth, they listened well to my specifications and they didn't pressure me to visit nor follow up with them via telephone. I think they realize I have enough common sense to contact them in person if planning to purchase. Then again, other people request reminder follow ups, which is fine. I just wanted to provide this review in advance because I feel these opinions are as important as the ones from customers who actually purchase a Mazda vehicle. I have decided to purchase a Mazda car from 1 of 2 favorite dealers, I'm just awaiting clarified final options and it's zoom zoom time! If you purchase a vehicle from Elk Grove Mazda, I can state from my experience that the 3 people I mentioned above will not disappoint your shopping trip. More

I brought my car in because of a check-engine light, and the guys at Elk Grove Mazda took care of it quickly and professionally. I dropped it off Monday night after closing, received a call from Josh early the guys at Elk Grove Mazda took care of it quickly and professionally. I dropped it off Monday night after closing, received a call from Josh early Tuesday confirming that I had dropped it off and also wanted my 7,500 mile maintenance service performed while it there at the dealership, and it was all taken care of a few hours later without any surprises. They even washed my car while they had it. Five-stars for the guys at Elk Grove Mazda! More

In my recent search for a car I first met/chatted with Karen online. She was easy to chat with and very courteous and not pushy but informative. After chatting with her online I couldn't help but want t Karen online. She was easy to chat with and very courteous and not pushy but informative. After chatting with her online I couldn't help but want to make a trip to the dealership to work with her. My wife works for a dealership so I pretty much know how the ins and outs of buying a car. Normally, I would buy through this dealership, as I would get the best deal possible, however they don't sell the type of vehicle I was looking for. I really wasn't completely sure of what I wanted but I did know some specifics in the car I was looking for. I literally searched several hours (sometimes all day on my off days from work) of every day for over a month. I have visited numerous dealerships from Tracy to Roseville (I live in Lodi) and spoken with probably over 50 salesman/saleswoman. Needless to say I have done my research. After everyone I've dealt with and even salesman that I know personally from my wife's dealership I have to say that Karen is the one person I would love to purchase a car from. I can't tell you how many times that I told my wife that I just wanted to drive up there and get a car from her because she is so good and easy to work with. Obviously in this profession there are good sales people, bad sales people, and very bad sales people and she is definitely among the best. All in all I did end up buying a car from a private party. It was an extremely great deal but not what I really wanted, however I couldn't pass it up. I did sincerely thank Karen for all of her work and tell her that I intend to come directly to her first and foremost for any future car purchases (probably next year as I will pass this car on to my son and need a new one...and I will get what I want this time...lol). I will HIGHLY recommend her to any and everyone as she represents the type of sales person that everyone would like to buy from. I look forward to many years of continued purchases through her. Should you need any further information regarding my experience with Karen don't hesitate to ask. She is an absolute joy to work with whether it be over the phone or online. Thank you Steve Callahan cell phone 209-712-0670 More

Thank you Mazda of Elk Grove! John Hennessy is friendly, and offers the best in customer service. He always accommodates my wife and me. As long as he is there so are we. Thanks John! Anthony and Erin and offers the best in customer service. He always accommodates my wife and me. As long as he is there so are we. Thanks John! Anthony and Erin More

We searched online for local MazdaSpeed dealers in our area. Elk Grove Mazda/Nissan was our closest dealer that had the model of Speed 3 that we wanted in stock. Upon arrival, we were greeted by Robbi area. Elk Grove Mazda/Nissan was our closest dealer that had the model of Speed 3 that we wanted in stock. Upon arrival, we were greeted by Robbie. He was very polite and friendly with a very relaxed attitude. We never felt pressured by Robbie during any part of the sales process. He knew that we had done our homework on the car that we purchased. He was very informative and upfront with us. He worked hard to get the financing and the price that we wanted. So much, in fact, that we only paid a small amount of money above a used model of the same car that CarMax had. I can't begin to tell you how pleased we were with the whole experience. Robbie even came in on his day off to finish up the deal and close out the sale! It even turns out, he is the neighbor to some of our relatives...small world! We even had a great experience with Jim in the parts department. He got us setup with a "clear bra" appointment with his outside vendor and was very helpful, calling me for a followup to make sure the appointment was still going to work. I am looking forward to future dealings with Elk Grove Nissan/Mazda and will gladly recommend them to our friends. Thank you very much, John and Michelle More

The Mazda CX-9 was on my list of top-rated CUVs to check out before making a purchase decision. I didn't think it would be my final pick but was impressed enough from what I'd read to want to take a look. out before making a purchase decision. I didn't think it would be my final pick but was impressed enough from what I'd read to want to take a look. From the moment I arrived at the dealership I was treated by everyone with courteous professionalism. Everyone made sure I had the help and attention I needed. Since I'd arrived unexpectedly my Internet sales rep, Randy, wasn't available so Sang took me on my first test drive and answered all my questions without any pressure to make a sale that day. That was much appreciated and certainly different from the typical sales pressure at the other dealerships I visited. Surprising myself, I fell in love with the CX-9 but still needed to try other cars to make sure. Ultimately, I made 3 trips to Elk Grove Mazda. Randy and Sang were always patient, courteous and professional during each test drive, my myriad questions and, finally, the sale. All without aggressive sales tactics. In fact, everyone I dealt with at the dealership is courteous and professional! They made my whole buying experience a pleasure! Thank you all, especially Randy and Sang! Great people! Great dealership! Great deal! LOVE my CX-9!! More

From the moment I walked in, the salesman who assisted me, Ron Kostusak, was courteous, friendly, and professional. I didn't feel pressured to buy the car I was interested in; instead he answered all my me, Ron Kostusak, was courteous, friendly, and professional. I didn't feel pressured to buy the car I was interested in; instead he answered all my questions and went over all my concerns regarding my budget. I felt he genuinely worked for the BEST deal I could get and he made sure I was 100% satisfied. He made the buying process fast too! He even followed me home in my other car. When I got home I discovered my front door was WIDE open. I was very concerned to learn this! He was concerned too and followed me into my house to make sure there wasn't a break in and I was safe! I really appreciated that! I have bought new cars from other dealerships. Elk Grove Mazda is by far the best experience I had in buying a new car! I recommend this dealership and Ron as your dealer! Thank you! More

The above ratings are in reference to Vu Huynh who has great customer service skills. Friendly, courteous, respectful and sensitive to his client's needs. Thank you Vu. On the other hand, I had the oppo great customer service skills. Friendly, courteous, respectful and sensitive to his client's needs. Thank you Vu. On the other hand, I had the opposite experience with a manager named Ron, not being able to handle a customer appropriately. Everyone else was wonderful and provided a comfortable atmosphere where the pressure that normally exists when purchasing a vehicle, was not present. More

All persons that I dealt with were very helpful. They did not pressure me, otherwize I would not be writing this review. I would have gone some place else. They took time to inform me, answered all questions not pressure me, otherwize I would not be writing this review. I would have gone some place else. They took time to inform me, answered all questions,and when needed, got someone who could answer the question without delay. Joe did a fine job. Rico Estrada wen out of his way to get me information a day after the sale transaction. Thanks Rico. More