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Mazda of New Rochelle
New Rochelle, NY
1,129 Reviews
You'll love the no pressure sales experience at our dealership, but most of all, the familiar faces as the years progress. We're one of the NY Mazda dealers whose mission is treat every visitor like an honored guest in our home, but to the Mazda customers we serve it is much more than a mission statement. Our New York Mazda customers quickly learn that shopping at Mazda of New Rochelle means being treated with respect, not having to negotiate or visit multiple New York Mazda dealers to get the price you deserve. Being treated like family means giving New Rochelle Mazda buyers real price quotes on the Mazda they are looking for when they request it. These ways of doing business have helped us stand out from New Rochelle Mazda dealers and our NY Mazda customers here in New Rochelle and throughout the entire state of New York choose Mazda of New Rochelle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,129 reviews
March 30, 2015
BUYER BEWARE! DON'T TRUST THEM!! This dealership, namely Kenton S backed up by his boss Phil Van ripper, intentionally mislead me into thinking I was buying a brand new car when the c This dealership, namely Kenton S backed up by his boss Phil Van ripper, intentionally mislead me into thinking I was buying a brand new car when the car was actually a demo with over 2K miles and paint damage. I live on Long Island and was in phone contact with Kenton over a period of 4 days regarding a 2014 CX-9 that was listed as new. Retrospectively, I should have been able to identify the signs that pointed to the extremely poor customer service and Mazda of New Rochelle's primary focus which themselves. Kenton and I settled on a number on Thursday afternoon. I sent him the required documents he asked of me to put the buyer's order together, however he never got back to me until my 3rd phone call 15 minutes before the dealership closed with the necessary documentation I needed to proceed with my loan. Conveniently, their scanner wasn't working so everything needed to be texted to me. I received these documents at 9:00 pm. Kenton told me that he was off the next day and that if I needed anything to contact the other manager Carlos who would be in. Now, the majority of the time no one even answers the phone at this dealership and there is no way to leave a message which is just poor business. I was scheduled to pick up the car on Saturday and I've never bought a new car so I attempted to reach out to Carlos on Friday to confirm it would be ready first thing. I left him a message at 10:00 and again at 3:30. He never bothered to return my call and he is supposed to be a manager? What kind of customer service is that??? I had to contact Kenton on his cell phone and he assured me everything would be ready in the morning and told me that he stopped down on his day off to make sure the car went to detail today. What a liar! When I arrived on Saturday afternoon after driving 1 1/2 hours in the snow, I was told the car was still in detail which made no sense if Kenton had really stopped down the day before. When the salesman took me to the car to start going over the features, I saw the odometer which read 2234 miles!!! That's not a brand new car. My husband had just begun looking over the vehicle and already found some scratches and paint damage in a matter of a minute. That's when we were told that it was a demo, not a brand new car as I had been lead to believe. We were sent to see the owner of the dealership Phil Van ripper who is just as much of a disgusting liar. He says they made a mistake, they messed up and only realized when the car was just being detailed that it wasn't new there was a mistake in the notes for the vehicle. Right!!! That makes no sense if it went to detail when Kenton told me it did the day prior. So even if they did not intentionally mislead me like I know they did, they had the opportunity to be honest and to call me before I drove in the snow for an hour and half in traffic to let me know of the error and have me make a decision based on the truth about the car. Phil then offers to sell me the car for the same price if he gets it painted. No acknowledgement that the price should be significantly lower for it having 2000 more miles on it then it should. We say no and then he tries to sell me a lesser model for the same price while they have 2 other of the exact same model in stock! If this doesn't clearly show their intent that the price negotiated was based on the fact that the car was a demo, I don't know what would make it more clear. Nothing was done to reprimand Kenton for putting together this whole intentionally misleading deal, no compensation was offered for the 3 hours we spend driving in bad weather, gas and tolls and our time completely wasted. I can't imagine how they continue to run a business attempting to screw the customer at every opportunity. I have left several messages for Kenton and Phil and what a surprise, they don't even have the guts to call me back. DO NOT TRUST THEM!! Unfortunately, I learned several lessons the hard way with this sale due to their shady tactics. More
by DFogarty3
Employees Worked With
Kenton S, Philip Van Riper
February 06, 2015
Very pleased! I hate to buy cars because of the time spent & price but with Otari it's totally different. No problems at all and quickly. We arrived late to the dea I hate to buy cars because of the time spent & price but with Otari it's totally different. No problems at all and quickly. We arrived late to the dealership and the only person that came to us was Otari. Everybody else was in a hurry to leave. Without knowing we were going to buy a car, he put attention to us and helped us answering all out questions and selling us a car on the next day. When the time comes to change our car, we'll definitely do it with Otari. More
by newrocres
Employees Worked With
Otari Kobiashvili
January 18, 2015
Terrific. Was a pleasure to work with Mohammed. He really knows his stuff and was able to order a car with better features for less than I had been quoted at an Was a pleasure to work with Mohammed. He really knows his stuff and was able to order a car with better features for less than I had been quoted at another dealership that was closer to me. It was well worth the trip. If your looking for a Mazda remember his name, Mohammed is the most professional car person that I've come across. More
by nysports
Employees Worked With
Mohammed Sufian
January 15, 2015
Very happy Come to find out, I found the friendliest, most professional Mazda dealership in New York( I knew I was not in L.A. any longer). The sales manager was Come to find out, I found the friendliest, most professional Mazda dealership in New York( I knew I was not in L.A. any longer). The sales manager was wonderful!!! I would love to hire a person like him. Thanks to him, my family and I had a wonderful experience. I hope this dealership knows how lucky they are. I sure know how lucky I was :-) Thanks for all your help Otari, I truly appreciate it. On a side note: Carlos we had a wonderful conversation. Your recommendation was outstanding, my family loved the food and the place. More
by Allanlany
Employees Worked With
Otari Kobiashvili
January 09, 2015
GREAT EXPERIENCE! The reason we got this brand new Mazda CX5\-5 was because of Mohammeds very good sales talk and hospitality. Me and my wife came for a certified Honda The reason we got this brand new Mazda CX5\-5 was because of Mohammeds very good sales talk and hospitality. Me and my wife came for a certified Honda CRV SUV. I was very attentive with the manager's presentation to this car and he convinced us to take the brand new one instead of going with the certified Honda CRV. I guess I gave Carlos a headache, but he was very patient with us, and he helped us make the right decision. Thumbs up for the both of you guys! More
by companycoo
Employees Worked With
Mohammed, Carlos
January 02, 2015
Truly exceptional customer service!!! What an outstanding experience and all thanks to Carlos. He went above and beyond to make sure we were 100% satisfied with our Mazda experience. I hav What an outstanding experience and all thanks to Carlos. He went above and beyond to make sure we were 100% satisfied with our Mazda experience. I have dealt with numerous dealers in the past and I can honestly say that these guys are the real deal. A true asset to Mazda of New Rochelle and to the Mazda family. Both Carlos and Otari went to bat for us and did everything as a team to ensure that we were happy and that I got EXACTLY what I wanted. More
by westchesterMD
Employees Worked With
Otari, Carlos
December 26, 2014
Patient and Helpful We had a good experience with this dealership. Our patient sales consultant Greg answered all questions and went the extra mile to help us find the tr We had a good experience with this dealership. Our patient sales consultant Greg answered all questions and went the extra mile to help us find the trim we were looking for. Most importantly we came away with a feeling of satisfaction that we got the best deal possible. More
by J
November 26, 2014
Seamless! We really had a great experience. My husband recommended the Mazda and I was reluctant but after a horrible experience at Lash Volkswagen of White pla We really had a great experience. My husband recommended the Mazda and I was reluctant but after a horrible experience at Lash Volkswagen of White plains. We went with the CX-9 and the Mazda is roomy, drives well and the process to get it was seamless. Mason worked with our budget to find what we needed and feel we got a great deal! More
by Dahling21
Employees Worked With
Kamil, Mason Attmore
October 20, 2014
Service Department is wonderful I bring my Mazda 6 to NR Mazda all the time. The staff expecially Ivan is so helpful and friendly. The prices of all the service I have had there is I bring my Mazda 6 to NR Mazda all the time. The staff expecially Ivan is so helpful and friendly. The prices of all the service I have had there is very reasonable. I would Highly recomend Mazda of New Rochelle service center. More
by ufgator74
Employees Worked With
Ivan Tellez
October 15, 2014
All the answers I was looking for I was really interested on the Mazda 6 since it was re-designed for the 2014 model. Since then I've reading every review I could find on this car, yet I was really interested on the Mazda 6 since it was re-designed for the 2014 model. Since then I've reading every review I could find on this car, yet still some questions were left unanswered in my head until my first time in contact with Mason. Even on the phone you can feel that he knew what he was talking about and that was the exact type of person I was looking for. When I went in to pick up my new 2015 Mazda 6 every question I threw at him about the car he responded with a sense of superior knowledge, friendliness and confidence I would only be expecting from Mazda's Design Director Derek Jenkins himself. Mason at Mazda of New Rochelle is my #1 recommended sales person to talk to when looking for a new car. You will not be disappointed. More
by raudy16
Employees Worked With
Mason Attmore
