Mazda of New Rochelle

Working with Jasper was a great experience and he was a pleasure to work with. He was honest, knowledgeable and answered all our questions to help us make our decision purchase to purchase our new Mazda CX pleasure to work with. He was honest, knowledgeable and answered all our questions to help us make our decision purchase to purchase our new Mazda CX5 Turbo. He was there when we picked up the car and was helpful setting up the technology and pairing our phones. Jean Aviles was professional and efficient processing the financial and DMV paperwork when we picked up the car. Both rate a solid five stars. More

The service staff is very friendly and helpful and there is a comfortable waiting area.. is a comfortable waiting area.. More

As always New Rochelle provided expert level service beginning to end both on managing expectations, communication and timing. Well done 👍 beginning to end both on managing expectations, communication and timing. Well done 👍 More

Great Dealership. Staff is warm, friendly and helpful. Lucky made me great deal for exactly what I wanted in my new car. Mariah handled all purchase documents with eas Staff is warm, friendly and helpful. Lucky made me great deal for exactly what I wanted in my new car. Mariah handled all purchase documents with ease. Jasper expertly walked me through all the bells and whistles of a new 2026 Mazda Cx 50. Highly recommend this dealership. Low pressure and aiming to please the customer! More

The positives first: I love my car, and Roger, the person who took me on my test drive and walked me through the features of the car, was lovely. There was nothing good about the rest. I am a consumer pro who took me on my test drive and walked me through the features of the car, was lovely. There was nothing good about the rest. I am a consumer protection attorney. What occurred with my purchase is exactly the kind of conduct we warn the public about—because it reliably harms consumers, especially those without the background or leverage to push back or walk-away. I contacted Mazda of New Rochelle about one vehicle: a 2025 CX-50 Hybrid Preferred. I never asked about, discussed, or negotiated for any other vehicle. I received information in writing for a 2025 CX-50 Hybrid that included a price, a VIN, and a 0.9% interest rate. In good faith reliance on that written quote, I went to my bank, withdrew my down payment, and left it with your dealership. I also arranged for insurance coverage. The original vehicle turned out to be damaged, so I waited for a different CX-50 Hybrid Preferred. On the day of delivery, when I sat down with finance, I was presented with paperwork reflecting a 1.9% interest rate. When I questioned it, I was first told it was “only a $12 difference,” as if that addressed the issue. I was then told I must be mistaken. When I produced the written quote, the explanation shifted to: “that was for a different VIN.” Of course it was for a different VIN--because the first vehicle was damaged. Then I was told the quoted vehicle wasn’t a hybrid, despite the document clearly stating “Hybrid.” At that point, the response became "well what do you want me to do?,” delivered with an attitude that suggested I was being unreasonable for expecting the dealership to honor its own written terms. Instead of honoring the terms, the response became "there's nothing I can do." When I decided to move forward with the transaction, the situation was then characterized as an “honest mistake”—but only after I had decided to move forward. The finance rep then attempted to sell me add-on products amounting to additional $800-900/month. At that point, however, any goodwill I had toward Mazda of New Rochelle was gone. Notably, by then, I had already been shown the vehicle, walked through the features, the MyMazda app was on my phone with the VIN loaded, and the keys were literally in my purse. That sequence matters, because it creates pressure and dependence at the exact moment the terms change. That is by design. I completed the purchase because I needed a vehicle and I do like the car—and because, for me, the additional $12/month was manageable. But that is not the point. This isn’t just about the dollar difference; it’s about changing the deal after the customer has relied on a written quote and put money down. And, more importantly, it is about the people for whom that difference does matter, no matter how small it might seem to a sales representative. What happened fits the textbook definition of a bait-and-switch sales dynamic. I am disappointed that Mazda of New Rochelle allowed this to occur, and I am still deciding what, if any, next steps to take. Georgia Anagnostopoulos, the General Manager at Mazda of New Rochelle, contacted me and invited me to reach out to Philip Van Riper, the Dealer Principal of the store, if I felt that “taking delivery of your Mazda was anything less than excellent.” I reached out to them and didn’t receive even the courtesy of a response. Fail #2. So, buy a Mazda — love mine — but buy it from a different dealer. More

Dumitru (salesperson) and Kenneth (manager) were very helpful and honest, and gave the best prices compared to other dealerships. They are straightforward. They do not play games! I highly recommend them helpful and honest, and gave the best prices compared to other dealerships. They are straightforward. They do not play games! I highly recommend them! More

We consistently receive great customer service and care when visiting the Mazda dealership of new Rochelle. Dimitru is always attentive and compassionate with his customers and truly shows he cares about f when visiting the Mazda dealership of new Rochelle. Dimitru is always attentive and compassionate with his customers and truly shows he cares about finding you the right vehicle for your needs. He is communicative and helpful! Would definitely recommend Mazda of new Rochelle if you’re looking to stop by a dealership and Dimitru is the perfect person to hit up for your inquiries and needs! More

Excellent sales and team. Highly recommended! Dumitri was simply top notch as was Mariah and finance team. Highly recommended! Dumitri was simply top notch as was Mariah and finance team. More

Philip in the service dept is great! They are a very helpful and knowledgeable service dept. Chris and Amanda also! They are a very helpful and knowledgeable service dept. Chris and Amanda also! More

My experience at Mazda was good. The Salesperson was very thorough and was able to answer all my questions. The Follow up was good as well. The Salesperson was very thorough and was able to answer all my questions. The Follow up was good as well. More