McCombs Ford West

Worst service ever. Over 2 hour wait, when my car was done, they called me on phone instead of coming out the door to tell me my car was ready (they came out to tell other customers). Adrian was rude an done, they called me on phone instead of coming out the door to tell me my car was ready (they came out to tell other customers). Adrian was rude and acted as if it was beneath him to help anyone. After I paid, he gave me the sticker to put on my windshield….what the actual &$(;)? There is no feeling quite like people making you feel like your are nothing more than an inconvenience to them. It was clearly too much to ask them to put the sticker on my windshield or for someone to come outside to let me know my car was ready. McCombs Ford has lost a once loyal customer for life! More

I took my truck to service dept to get A/C diagnosed. Was told I needed a new expansion valve. Warranty covered the repair and I got charged just the deductible. The problem is my A/C compressor clutch still told I needed a new expansion valve. Warranty covered the repair and I got charged just the deductible. The problem is my A/C compressor clutch still cycles on and off every 10 seconds. I’ve been back 4-5 times. One of those times they told me my recirculation motor was the issue however other auto shops told me that it has nothing to do with the cycling of my A/C clutch. Also my cooling fans stay on as soon as I start the truck and stay on anytime I have the A/C on. It’s sounds so loud. The last time I picked up my truck I was again told nothing is wrong with it. Still dealing with the same issue. Not satisfied with the service department. I do not recommend this place More

We had a very bad experience with a recall on our 2020 Explorer. We talked to several people since October 2020 with no help at all till we talked to Bernard at service depth. He got our vehicle in 2 d Explorer. We talked to several people since October 2020 with no help at all till we talked to Bernard at service depth. He got our vehicle in 2 days fixed and gave us updated every day. Red McCombs should have more employees knowledgeable like him. Thank you Bernard ! PS Our Explorer transmission was about to cause us to have an accident More

Excellent customer service, would definitely recommend sales rep and dealership if looking to get out of a bad situation. They made miracles happen and got me this amazing truck. 👍 sales rep and dealership if looking to get out of a bad situation. They made miracles happen and got me this amazing truck. 👍 More

Excellent service provided in a timely manner. My special thanks to Adam Toba and LG Winfrey thanks to Adam Toba and LG Winfrey More

Absolutely love my bronco! Mark Jackson was super helpful and great communicating when my vehicle would arrive! Absolutely love that I went to McCombs Ford west! and great communicating when my vehicle would arrive! Absolutely love that I went to McCombs Ford west! More

My car buying experience at McCombs Ford West was great! The entire team was extremely helpful and answered all my questions. They made the process easy. The entire team was extremely helpful and answered all my questions. They made the process easy. More

Jesse provided above and beyond customer service. Made sure all the requirements I ask for were met as far as make and model. Made sure to find something in my exact price range. The easiest car sale I ha sure all the requirements I ask for were met as far as make and model. Made sure to find something in my exact price range. The easiest car sale I have ever been in. Made the process seamless. Would definitely recommend and come back for future vehicle purchases More

Mr. Jeremiah Mata was very knowledgeable of the specifications and features of the 2021 Ford Explorer I bought. He facilitated a smooth purchase and ensured I got top dollar for my trade in. I'm ve specifications and features of the 2021 Ford Explorer I bought. He facilitated a smooth purchase and ensured I got top dollar for my trade in. I'm very satisfied with the buying experience. Mr. Mata was very courteous and professional at all times. I highly recommend. More

This is Paul, Ken is the best. Got me into a new truck when I thought all was lost. Super friendly and down to earth dude. Totally recommend. 10/10. when I thought all was lost. Super friendly and down to earth dude. Totally recommend. 10/10. More