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McCombs Ford West
San Antonio, TX
2,103 Reviews
At McCombs Ford West, you'll find an incredible selection of new, used and Certified Pre-Owned Ford vehicles, as well as Ford finance specialists who can help you get the lease or loan you need. We're the No. 1 Mustang Dealer in Texas, the city’s only Roush dealer, and have a huge selection for you! Plus, you can come to our Ford dealership in San Antonio, TX, to get expert Ford service and Ford repairs. Visit our San Antonio Ford dealership, located at 410 and Culebra, and remember "Simply the Best!"
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 AM
Wednesday 7:00 AM - 7:00 AM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,103 reviews
January 05, 2020
Great purchase! Great customer service, helped with our needs and placed us on a great vehicle with a good deal! We’re thankful for the great service provided! Great customer service, helped with our needs and placed us on a great vehicle with a good deal! We’re thankful for the great service provided! More
by vanessa_bei
January 04, 2020
Awsome great customer service Awsome experience didn't waste no time on service was never lost thru process would recommend our sales person to anyone else who would like to buy a Awsome experience didn't waste no time on service was never lost thru process would recommend our sales person to anyone else who would like to buy a vehicle with red combs. Keith Abu Matter More
by Charlie.juarez67
January 01, 2020
Saleman great Good Afternoon or morning sir or madam I would like to thank Saleman Terry Ross for his Great efforts in his ways as a sales consultant he is the Good Afternoon or morning sir or madam I would like to thank Saleman Terry Ross for his Great efforts in his ways as a sales consultant he is the best I have seen anyone looking for a car or suv please look up terry Ross at mCombs they are numer one at what they do. V/R Anthony Choate More
by Choateanthony35
Employees Worked With
Other Employees :
Brandon Reyna, Paco Melendrez, Terry Ross, Deven Brackens, Joe Sanchez
January 01, 2020
Great staff I would like to acknowledge my sales person Blake for being so attentive and knowledgeable. I would also like to give recognition to Matt Abdel for h I would like to acknowledge my sales person Blake for being so attentive and knowledgeable. I would also like to give recognition to Matt Abdel for his help during the financing process. More
by jarvis1956
Employees Worked With
Matt Abdel, Blake Heggie
January 01, 2020
new car purchase Excellent, Quality and Professional Service for the Sale Person and all personal at the dealership, they explain all to me and my wife during all the Excellent, Quality and Professional Service for the Sale Person and all personal at the dealership, they explain all to me and my wife during all the process More
by hector bermea
Employees Worked With
Toya Steward
December 31, 2019
Helped...but not really Took my '15 Explorer in for the toe link recall that I had an appointment for on 12/23 (but no appointment showed up in the system after I made the ap Took my '15 Explorer in for the toe link recall that I had an appointment for on 12/23 (but no appointment showed up in the system after I made the appointment in September because they were backed up for months) and also had an exhaust smell in the cabin. When I checked in with my service advisor, he did not find an appointment in the system yet he was the one that I had spoken to months back. No apology and acted like I never went in to make an appointment months back. Hand wrote my information on the appointment sheet and left it at that. Asked the dealer to look at TSB 19-2026 for Aluminum Panel Corrosion as well. He clearly saw the paint issues with my hood and said they would get it taken care of. Dropped the vehicle off at 8 am and vehicle was ready at 330 pm which is about how long I was told the recall would take for repairs. I spoke with the advisor on the phone and they stated that the repairs were done on the vehicle but.....my paint isn't covered...but it is. 5 years or unlimited mileage corrosion warranty which the service advisor didn't even know the warranties on this vehicle. Pretty much said take it to another dealer because we won't do anything about it after Ford originally "denied" my claim. Will not be using this dealer again for any service..warranty or not. The service advisor had no idea what was covered and what was not in regards to the TSB. Service advisor had a slight attitude from when I originally spoke with him in September and also when I went in for my appointments in December. Advisor should always have a positive attitude and take care of the customer and not act like you are better than the customer. If you do not know what you are talking about, verify the information first before giving false statements. If you want to build a customer base...you take care of your customers and not chase them away. This did not happen at McCombs Ford West and I will be taking all my service to another dealership. More
by USARMY35L
Employees Worked With
Service Department
December 31, 2019
Excellent Me Laith Abu Matter was explandatory helpful nice know how to threat a customer good and outstanding sales representative . Very intelligent person ni Me Laith Abu Matter was explandatory helpful nice know how to threat a customer good and outstanding sales representative . Very intelligent person nice job ,outstanding More
by juanmercado5
Employees Worked With
Laith Abu Matter
December 31, 2019
Painless!!! Not having purchased a car in many years, I was reluctant to think about going through process. Our salesman, Laith, was great. He explained everyth Not having purchased a car in many years, I was reluctant to think about going through process. Our salesman, Laith, was great. He explained everything thoroughly and patiently and made the whole experience very pleasant - even the negotiations. The entire staff here was friendly and easy to work with. I highly recommend buying your next vehicle here! More
by Mic
Employees Worked With
Laith Abu Matter
December 30, 2019
They will work with you. Ash and Laith went out of their way to see if they can get me an affordable deal. Thank you on their part. They made me more comfortable with my purch Ash and Laith went out of their way to see if they can get me an affordable deal. Thank you on their part. They made me more comfortable with my purchase.👍🏾 More
by James
Employees Worked With
Other Employees :
Ashraf Btoush, Alex Velasquez, Laith Abu Matter
December 29, 2019
Great experience very helpful Laith Abu Matter was our salesman, he was very pleasant, helpful and patient in helping us find the vehicle we were looking for. Will definitely come Laith Abu Matter was our salesman, he was very pleasant, helpful and patient in helping us find the vehicle we were looking for. Will definitely come back again. More
by Dandgcruz
Employees Worked With
Laith Abu Matter
