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McCombs Ford West

San Antonio, TX

4.8
2,087 Reviews
At McCombs Ford West, you'll find an incredible selection of new, used and Certified Pre-Owned Ford vehicles, as well as Ford finance specialists who can help you get the lease or loan you need. We're the No. 1 Mustang Dealer in Texas, the city’s only Roush dealer, and have a huge selection for you! Plus, you can come to our Ford dealership in San Antonio, TX, to get expert Ford service and Ford repairs. Visit our San Antonio Ford dealership, located at 410 and Culebra, and remember "Simply the Best!"
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7111 NW Loop 410

San Antonio, TX

78238

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Showing 2,087 reviews

March 29, 2019

Shopping at ford west I would like to start off by saying that ford west will work with u till ur satisfied and in a brand new vehicle, we had the honor of working with a g More

by Truckman890
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Krystal Schrock
March 29, 2019

Great experience. First time at this dealership. Salesman was very friendly, knowledgeable, and helpful. Will definitely be a repeat customer. He was able answer all of More

by Excaliber,1911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Majd Tabrizy
March 25, 2019

Great service by Adrian Arriaga Adrian was very knowledgeable and courteous in the sale of the F-150. Adrian was not the person responsible for my initial survey. Keep in mine that More

by Serlin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adrian Arriaga
March 22, 2019

Professionalism at it’s finest! I recently purchased a 2019 F-150 from McCombs Ford West. My salesman was Rene Velasquez. He was a true professional and he had my and my family’s bes More

by Graham2910
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Higginson, Rene Velasquez, Alex Velasquez
March 21, 2019

Deja vu Saleswoman was great. But, I should really have learned my lesson first time. The truck I bought had an internet price of a little over $36k. But tha More

by phillipfranklin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Toya Steward
Mar 21, 2019 -

McCombs Ford West responded

Thank you for your review, Phillip. We always appreciate. feedback. We work very hard to ensure that everyone is happy with their pricing and payments before entering the finance office to sign contracts with the lender. You are never under any obligation to purchase a vehicle you feel is not priced fairly prior to contracting. If you feel like we sold you the vehicle for a price you did not agree to, I would direct you to the New Car Director, Jamey Crawford to discuss your experience. You can reach him at 210.509.1000.

Mar 21, 2019 -

phillipfranklin responded

Calling this fella would result in what? Nothing I'm sure. If you advertise a price on a vehicle, whether on line or in a flyer, you should honor that price from the beginning. This is the same stuff that happened the last vehicle I bought from the dealership. This will be the last I will buy and everyone I know who may be in the market will be told about what has happened.

Mar 21, 2019 -

phillipfranklin responded

Oh and by the way, I did try to call......gave up after 20 rings.

March 21, 2019

Problem with New Truck Purchased on a Monday, returned to dealership on Tuesday morning. Fortunately the fix was minor, someone playing with the mirror knocked it out of th More

by phillipfranklin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not a sales rating.....disregard person named, Jose Olivares
March 19, 2019

Great buying experience The guys at McCombs Ford West really made the process as easy and stress-free as possible. Rene Velasquez did a great job guiding us the whole process More

by Jessie0524
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rene Velasquez
March 18, 2019

Great service stop by and ask for Christian Martinez Happy customer here no big complaints. I received my truck and I noticed my tint on my front passenger side was bubbling, called up Christian and they More

by Jose89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Martinez
March 18, 2019

I was sold a lemon! Worst experience ever!! I will never buy a brand new vehicle from this place again!!! I was told that my issue with my brand new 2019 Ford Fusion is F More

by Deb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Douraid "D" Abdulmajeed
Mar 19, 2019 -

McCombs Ford West responded

Ms. Leal, I am sorry to hear that you had an issue with your Fusion so soon after purchase. I know that you were not intimating that we were aware of your Fusion having issues before you left with the vehicle, but, for the record, we did not. We would have loved to be the ones to correct your warranty repair issue, but it is our understanding that you live in Houston and preferred to have a local dealer handle the repair. We did receive a request for us to buy the vehicle back from you. While we do have a vehicle exchange policy, there is not a mechanism for a return. However, Ford Motor Company built your vehicle and stands behind it with a full warranty. If the vehicle is indeed a "lemon", Ford has a mechanism to affect a buyback of your Fusion. As a dealer, we do not have the ability to influence that process. If they had decided to do that for you, they would coordinate with the dealer of your choice to have the vehicle returned should they deem that is the remedy for your issues. After we have contracted your purchase and have been funded, we can only buy back a vehicle as a pre-owned vehicle at a wholesale amount because it is technically used. Since I am sure that was not what you wanted, that is why we suggested going the FMC route. Independent Ford dealers do not work for nor do they represent Ford Motor Company. We do not build vehicles or warranty them. We are contracted with Ford to provide sales, parts, and service for their products. All we can do at this point is to trade you out of your vehicle and get you into something else. We are very happy to help with that if you feel that would remedy your issue.

March 14, 2019

Majd Tabrizy (JD) Wouldn’t buy a vehicle from anybody but McCombs Ford West. I have bought two from them in the last 6 months. JD is very attentive, low pressure, and h More

by JLLong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Majd Tabrizy
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