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McCombs Ford West

San Antonio, TX

4.8
2,082 Reviews
At McCombs Ford West, you'll find an incredible selection of new, used and Certified Pre-Owned Ford vehicles, as well as Ford finance specialists who can help you get the lease or loan you need. We're the No. 1 Mustang Dealer in Texas, the city’s only Roush dealer, and have a huge selection for you! Plus, you can come to our Ford dealership in San Antonio, TX, to get expert Ford service and Ford repairs. Visit our San Antonio Ford dealership, located at 410 and Culebra, and remember "Simply the Best!"
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7111 NW Loop 410

San Antonio, TX

78238

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Showing 2,082 reviews

August 14, 2018

Worth the time Since getting into the area we were met, my daughters and I by a very nice and friendly sales man who happened to be Mr Kenneth :"Joe" Thorton, he kne More

by Cinderella 1
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Thornton
August 13, 2018

Outstanding service from start to finish! My salesman Kristopher Laguana helped me get the car I wanted. He was EXTREMELY helpful and knowledgeable. The staff at ford mccombs west has customer More

by LouieJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kris "with a K" Laguana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonny Rodriguez
August 13, 2018

Great experience, Purchasing a vehicle can be complicated and time-consuming. But, I learned when purchasing my 2018 Explorer at Mccombs Ford West that it does not have More

by Explorer Happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonny Rodriguez, Edgar Guzman
August 09, 2018

"Outstanding Customer and Buyer Treatment Service" From the moment I was approached by Philip Marlowe I was very satisfied with his customer relationship, knowledge of vehicles, and overall positive at More

by 24ragdmg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Hamm Finance, Philip Marlowe
August 04, 2018

Treated as person, not paycheck I had lot of dealership play games in the past. Sales staff gave me straight answers and hassel free car buying experience. If buying 2nd car or trade More

by Hee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kirk , cant remember finance manager, there was one more sales woman, Matt Ryann Garcia
August 03, 2018

Best experience ever while buying a vehicle Philip Marlowe it was a pleasure working with you thank you for your patience and help getting me into something I came looking for. I highly recommen More

by clemente.dehoyos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Manko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Philip Marlowe
July 29, 2018

Extremely Helpful and Informative I recently purchased an F-150 XLT with several upgrades. The people that work here treated me excellent and answered all my questions. Everyone was More

by ochavy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Manko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Carlisle
July 27, 2018

We Bought the Truck Found Red McCombs West on the internet while searching for new truck to buy. After finding the truck i was interested in i called and talked to D who More

by Memev/Almav
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Cockrum, Aaron Fernandez, Douraid "D" Abdulmajeed, Philip Marlowe
July 26, 2018

Untrustworthy and dishonest While I did purchase my truck from McCombs Ford West I was very annoyed at the staff who insisted I fill out their PDA information in order to proceed More

by Benjamin Shaw Davis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Toya Steward
Aug 14, 2018 -

McCombs Ford West responded

Hi, Mr. Davis, I think there are a few misunderstandings. While you are right that we insist you fill out some information to a.) prove your identity and b.) check with the Office of Foreign Asset Control for inclusion on restricted lists, it is not optional for the dealership to gather that information. It is required under Section 311 of the USA Patriot act passed post 9/11. Most dealerships comply with the OFAC and Identify requirements by contracting with a third party to run these checks. This is usually a service provided by the dealership's credit, finance, and privacy software. This is to control the dealership's exposure to the liability introduced by failing to run or running improperly, these checks. The fines can be substantial. Even when a customer has outside financing, we will put the minimum required information into the system and the system will perform a check. Because this check passes through credit reporting agencies, it will show up in the inquiries section of the CRA used. If you have purchased any vehicles since 2002, I will bet that, whether you were aware of it or not, this was handled in exactly the same fashion. However, the fact that this shows as an inquiry should not concern you or any customer. The reason for that is, because of new rules implemented a few years ago, the CRAs no longer penalize consumers for shopping for the best rate when shopping for certain kinds of purchases (cars being one but also mortgages and apartment leasing). When you have a credit check run by a lender or dealership, any subsequent inquiries that are for the purpose of purchasing this automobile will not count as additional inquiries. You have a 14-45 day window (the time is different depending on the CRA) without incurring any score penalty. So once your bank ran your credit, we could have run your credit all we wanted and it would not have affected your score in the slightest. Lastly, We do not sell any customer information to third parties. You should be aware of this because you would have signed a privacy notice that disclosed all of this. That notice is required by law and completely spells out exactly what we do with any customer data that we gather over the course of the transaction. If you require us to mail you a copy of that notice, we will be happy to do that. Again, it is absolutely false to imply that we sell customer information to anyone. I hope that clears everything up. If this was not communicated satisfactorily at the time of your purchase, I sincerely apologize. It was not our intention to confuse or set expectations incorrectly.

July 26, 2018

I bought the Truck! I found McCombs Ford through the internet over 3 years ago due to local friends in Las Vegas telling me if I wanted a new truck to buy it in Texas! We More

by JamesL
Recommend Dealer
Yes
Employees Worked With
Jason Manko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamey Crawford, Douraid "D" Abdulmajeed, Toya Steward
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