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McCombs Ford West

San Antonio, TX

4.8
2,103 Reviews
At McCombs Ford West, you'll find an incredible selection of new, used and Certified Pre-Owned Ford vehicles, as well as Ford finance specialists who can help you get the lease or loan you need. We're the No. 1 Mustang Dealer in Texas, the city’s only Roush dealer, and have a huge selection for you! Plus, you can come to our Ford dealership in San Antonio, TX, to get expert Ford service and Ford repairs. Visit our San Antonio Ford dealership, located at 410 and Culebra, and remember "Simply the Best!"
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7111 NW Loop 410

San Antonio, TX

78238

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Showing 2,103 reviews

July 26, 2018

I bought the Truck! I found McCombs Ford through the internet over 3 years ago due to local friends in Las Vegas telling me if I wanted a new truck to buy it in Texas! We More

by JamesL
Recommend Dealer
Yes
Employees Worked With
Jason Manko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamey Crawford, Douraid "D" Abdulmajeed, Toya Steward
July 26, 2018

Untrustworthy and dishonest While I did purchase my truck from McCombs Ford West I was very annoyed at the staff who insisted I fill out their PDA information in order to proceed More

by Benjamin Shaw Davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Toya Steward
Aug 14, 2018 -

McCombs Ford West responded

Hi, Mr. Davis, I think there are a few misunderstandings. While you are right that we insist you fill out some information to a.) prove your identity and b.) check with the Office of Foreign Asset Control for inclusion on restricted lists, it is not optional for the dealership to gather that information. It is required under Section 311 of the USA Patriot act passed post 9/11. Most dealerships comply with the OFAC and Identify requirements by contracting with a third party to run these checks. This is usually a service provided by the dealership's credit, finance, and privacy software. This is to control the dealership's exposure to the liability introduced by failing to run or running improperly, these checks. The fines can be substantial. Even when a customer has outside financing, we will put the minimum required information into the system and the system will perform a check. Because this check passes through credit reporting agencies, it will show up in the inquiries section of the CRA used. If you have purchased any vehicles since 2002, I will bet that, whether you were aware of it or not, this was handled in exactly the same fashion. However, the fact that this shows as an inquiry should not concern you or any customer. The reason for that is, because of new rules implemented a few years ago, the CRAs no longer penalize consumers for shopping for the best rate when shopping for certain kinds of purchases (cars being one but also mortgages and apartment leasing). When you have a credit check run by a lender or dealership, any subsequent inquiries that are for the purpose of purchasing this automobile will not count as additional inquiries. You have a 14-45 day window (the time is different depending on the CRA) without incurring any score penalty. So once your bank ran your credit, we could have run your credit all we wanted and it would not have affected your score in the slightest. Lastly, We do not sell any customer information to third parties. You should be aware of this because you would have signed a privacy notice that disclosed all of this. That notice is required by law and completely spells out exactly what we do with any customer data that we gather over the course of the transaction. If you require us to mail you a copy of that notice, we will be happy to do that. Again, it is absolutely false to imply that we sell customer information to anyone. I hope that clears everything up. If this was not communicated satisfactorily at the time of your purchase, I sincerely apologize. It was not our intention to confuse or set expectations incorrectly.

July 25, 2018

True Professionalism Kirk Johnson truly defines what Professionalism means. He shows many more qualities than just being a professional. He was vigilant, courteous, respec More

by selena01
Recommend Dealer
Yes
Employees Worked With
Kirk Johnson
July 25, 2018

Best salesmen ever Phillip did a great job finding me the perfect truck. He shepparded me through finance and quickly got me the key. He reflects credit upon Ford and More

by Rick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Marlowe
July 25, 2018

Best Of The Best One of the best sales people I’ve ever worked with! I highly recommend Brian Gomez if you want all you’re questions answer and the best deal possible. More

by Dbarron18
Recommend Dealer
Yes
Employees Worked With
Brian Gomez
July 23, 2018

Excellent! Friendly, approachable, honest, truthful in explaining credit application, motivating, nice appearance in personality, professional courtesy in sellin More

by Rmoreno4728@uvaldecisd.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramiro Gonzalez, Dolores Fernandez
July 23, 2018

Great buy I have given my rating because of really good service, and they are just really great people to work with and I would recommend this dealership to a l More

by Fay2121
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Reyes
July 22, 2018

Traded up! Went in for an oil change and was offered an opportunity to get into a better trim level (Thanks Courtney Manjack!). I couldn’t pass up the deal Edgar More

by ryurage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Manjack and Ayman ‘AJ’ Aldarwish, Edgar Guzman, Rey Martinez
July 22, 2018

Nothing but great things Got me in and taken care of. Answered all my questions and was very knowledgeable in all areas of the questions that I had. I highly recommend Ali. More

by Kadyshack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Manko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ali Salib
July 20, 2018

They really Help you out Fantastic Experience at McCombs Ford West! Phillip was a huge help and definitely wanted me to be comfortable with the truck and payment I wanted as w More

by marksaldana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Marlowe
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