McCombs Ford West

Everyone was so nice and sweet . They did everything they could to make sure I had the best experience. They did everything they could to make sure I had the best experience. More

I purchased a 2024 Ford Maverick in January of 2024 and the entire experience was frustrating! I found a small dent on the driver side door literally the morning after purchasing the truck and the sales te the entire experience was frustrating! I found a small dent on the driver side door literally the morning after purchasing the truck and the sales team advised there was nothing they could do. I spoke with Ford themselves and they said I should be covered and even pointed to the page 2 of my user manual where if I see any issues including dents, I can let my dealership know within a week and I may be covered. This was not the case at all even after speaking with multiple people at the dealership. I then spoke with the service side of the dealership and they were less helpful. When I called, they had a huge wait and said they would call me back when later that day when a service rep was free, I did not get a call back. I went IN PERSON and they advised they cannot help and that I speak to a sales manager for any chance to get this fixed. In the end, I was thrown around like a problem nobody wanted to deal with and the experience really left a sour taste in my mouth. Every time I look at this truck, I am reminded of the horrible lack of customer service from McCombs. This dealership really gives Ford a bad name. More

I would most definitely recommend the dealership. My experience was great everyone was nice and very helpful. My experience was great everyone was nice and very helpful. More

Cristo was an awesome person to work with, he provided professional service that I have not seen in a while. He was easy to work with and was able to meet all my requests. I would buy from him again on m professional service that I have not seen in a while. He was easy to work with and was able to meet all my requests. I would buy from him again on my next purchase! More

Cristo made this buy possible for my little ones and I. I’m so happy with my vehicle and the level of customer service, Cristo is professional and caring. I’m excited for future purchases and will definite I’m so happy with my vehicle and the level of customer service, Cristo is professional and caring. I’m excited for future purchases and will definitely tell my family, friends, and coworkers who to see for all their automobile needs. 10/10 More

They helped us get to into the vehicle we liked, and Cristo Mendoza was straight with us, worked with us and really helped us out. We are happy with the service McCombs provided and for Cristo being so Cristo Mendoza was straight with us, worked with us and really helped us out. We are happy with the service McCombs provided and for Cristo being so attentive to our questions. Great overall experience. More

Curtis made my process and paperwork very easy, walked me through my entire new vehicle and showed me every option, very good guy and highly recommended. through my entire new vehicle and showed me every option, very good guy and highly recommended. More

Curtis Finley made this the best car buying experience we’ve ever had. He was outstanding. We drive 2 cars, settled on one of those, and wrapped up the deal in under 3 hrs total. We highly recommend Curti we’ve ever had. He was outstanding. We drive 2 cars, settled on one of those, and wrapped up the deal in under 3 hrs total. We highly recommend Curtis. More

Andres with the Service Delivery Department provides outstanding service and provided frequent updates. The whole staff is extremely friendly and helpful, even provide shuttle service for rides home. .I outstanding service and provided frequent updates. The whole staff is extremely friendly and helpful, even provide shuttle service for rides home. .I always feel very comfortable there! Would definitely recommend Ford Red McCombs- West for any auto service needs! More

Very great team with super helpful people I really had such a great experience they knew exactly what i wanted! such a great experience they knew exactly what i wanted! More