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McCombs Ford West

San Antonio, TX

4.8
2,090 Reviews
At McCombs Ford West, you'll find an incredible selection of new, used and Certified Pre-Owned Ford vehicles, as well as Ford finance specialists who can help you get the lease or loan you need. We're the No. 1 Mustang Dealer in Texas, the city’s only Roush dealer, and have a huge selection for you! Plus, you can come to our Ford dealership in San Antonio, TX, to get expert Ford service and Ford repairs. Visit our San Antonio Ford dealership, located at 410 and Culebra, and remember "Simply the Best!"
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7111 NW Loop 410

San Antonio, TX

78238

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Showing 2,090 reviews

January 19, 2024

ANDY MY SALESMAN WAS GREAT! ! but Jason K. From finance needs an attitude check. I understand the business aspect to buying a car..but let’s be real he needs to chill…… More

by alexiacamach07
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Manko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Herrera
Jan 19, 2024 -

McCombs Ford West responded

Alexia, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

January 17, 2024

Well Joe , I’m going to go ahead and get my reviews out. Red McCombs Ford West it’s sort of like the Walmart of car dealers nowadays. It seems since Red passed away. The McCombs dealerships have gone dow More

by Jasper McDonald
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Joe Mejia
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2024 -

McCombs Ford West responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Jasper. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Jan 21, 2024 -

Jasper McDonald responded

I Had a conversation with the general manager. A lot of , I’m sorry that’s not how we do business, etc. etc. and that training and counseling would be improved with sales persons. Responding publicly, so in the future if this happens to someone else, they can review this and see that counseling and training were not done. If it has been done, it will be a moot point.

January 16, 2024

Curtis was such a friendly salesman. He helped me find the Bronco that was right for me and explained all of the features and perks it included. I had such a great experience. I would de More

by Danica Paul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curtis Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marwan Nsaif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tre Styles
Jan 17, 2024 -

McCombs Ford West responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Curtis delivered such a great experience!

January 15, 2024

The whole process was smooth and easy. Curtis Finley was not only helpful, but went above and beyond to get me into the vehicle I wanted. More

by KANEMATA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Curtis Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

McCombs Ford West responded

Thank you so much for choosing McCombs Ford West! Please let us know if we can be of any more assistance!

January 15, 2024

Curtis Finley is an excellent salesman! He was able to help me find my F-150. He made sure to find the right truck I was looking for. He was very knowledgeable about the features and made s More

by Nessa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Toba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

McCombs Ford West responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing McCombs Ford West.

January 12, 2024

McCombs Ford, and Cristo Mendoza exceeded all of my expectations. I drove onto the lot feeling depressed about the condition of my trade in vehicle. By the end of a stress free afternoon, Cristo worked More

by glb4ada
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Abdel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristo Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2024 -

McCombs Ford West responded

Here at McCombs Ford West, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the vehicle they want! We are glad to hear you enjoyed your experience, with Cristo and it was a pleasure having you at the dealership. We appreciate your review!

January 11, 2024

Wonderful experience working with Cristo Mendoza. Will ensure to recommend his services to anyone with interest in purchasing a new vehicle. More

by E
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Abdel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cristo Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2024 -

McCombs Ford West responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Cristo here at McCombs Ford West.

January 11, 2024

Matt Lawson was honest and answered every question, there were no surprises in the car buying process. I went to Red McCombs Ford to buy a car, not to be sold a car. I plan on buying more cars from Red McCom More

by Marcus Nevarez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Toba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marwan Nsaif
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Lawson
Jan 11, 2024 -

McCombs Ford West responded

Thank you, Marcus! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

January 10, 2024

Dylan did a great job, I appreciate his follow-up and straight to the point communication that I look for when making a purchase. McCombs Ford West is conveniently located off of 410, and made my shoppin More

by ssjpuente
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kris "with a K" Laguana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tre Styles, Dylan Davis
Jan 11, 2024 -

McCombs Ford West responded

Thank you so much for your wonderful review! We are thrilled that Dylan had the opportunity to provide you with great service. We thank you for choosing McCombs Ford West!

January 09, 2024

Had a great car buying experience. Extremely happy with the vehicle we chose. Thanks to Dylan for being patient & working with my mother & I through the whole process. He helped us cho More

by Soniacancel02
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tre Styles, Dylan Davis
Jan 09, 2024 -

McCombs Ford West responded

Sonia, Thanks for sharing your thoughts about your experience with McCombs Ford West. Dylan and our team appreciate your business and hope to see you again soon!

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