McDonald GMC Cadillac - Service Center

went in for oil change, left with new truck took my wifes car in for an oil change, got to talking with Art, and wound up turning my 2015 Yukon in and leasing a 2017 sierra pick-up. Beautiful v took my wifes car in for an oil change, got to talking with Art, and wound up turning my 2015 Yukon in and leasing a 2017 sierra pick-up. Beautiful vehicle, loads of tech. Art and Tom Dexter were great to work with and most accommodating in all aspects . Art knows his product well and took ample time to explain all phases of this new vehicle. More

A++ Great place Very nice dealership to work with, very attentive and informative on any questions or problems I have had or have with my vehicle. A+ in my book.. Very nice dealership to work with, very attentive and informative on any questions or problems I have had or have with my vehicle. A+ in my book.. More

service work ok, service policy terrible The service itself was adequate. However, a pinion seal leak was detected and recommended for repair. This same repair had been done by the dealersh The service itself was adequate. However, a pinion seal leak was detected and recommended for repair. This same repair had been done by the dealership 13 months prior. I was informed repairs are guaranteed for 12 months and there would be no honoring of repair work. I feel some leeway should have been given since the leak was only discovered 1 month after guarantee and chances are it had been leaking previously. I will think hard about returning, either for service, or for a new vehicle. More

Went beyond what they had to. They fixed a small tire leak caused by a nail that definitely wasn't a warranty issue at no charge. They did this with no appointment in a very timel They fixed a small tire leak caused by a nail that definitely wasn't a warranty issue at no charge. They did this with no appointment in a very timely manner. More

Service at McDonald GMC/Cadillac in Saginaw, MI I have never met a friendlier, more professional staff. My Service Advisor was very patient with me, and happily answered all the questions I had abo I have never met a friendlier, more professional staff. My Service Advisor was very patient with me, and happily answered all the questions I had about my vehicle. The work on my vehicle was done in a timely manner and the entire experience was a very smooth one for me. More

more like a friend than a customer I would recommend McDonalds to anyone wanting to either purchase a vehicle or have one serviced. They treat you like a good friend, not a customer I would recommend McDonalds to anyone wanting to either purchase a vehicle or have one serviced. They treat you like a good friend, not a customer More

Best Service Department Outstanding customer service. I called ahead to make an appointment for an oil change and tire rotation. Not only did they get my car in on time, but Outstanding customer service. I called ahead to make an appointment for an oil change and tire rotation. Not only did they get my car in on time, but actually got it back to me sooner than promised. McDonald Cadillac GMC is the ONLY service department I trust to maintain my vehicle! More

scam artists and liars!!! we took a 2006 caddillac to be fixed for a small steering problem. quote 1500 but it was 4500 they promised NO further problems. We we took a 2006 caddillac to be fixed for a small steering problem. quote 1500 but it was 4500 they promised NO further problems. We got the car home they never even fixed a broken windshield wipers or light. then 2 months later the car just stopped running. they wanted 3500 to fix Itt took it apart told us that it is 4500 that the whole engine was crap and told us we needed 1800 just to pick it up . The car was only 8900. This is appaling we received no loaner either. I am shocked all of our cars were from them. We have hired an attorney . Buyers BEWARE More

They cracked my windshield !!!! I took my vehicle in for a simple oil change and tire rotation. I drove several miles ... looking through my front windshield obviously. Upon completi I took my vehicle in for a simple oil change and tire rotation. I drove several miles ... looking through my front windshield obviously. Upon completion of the work, my windshield had a major crack and very visible along most of the surface. Note, same windshield that I was looking through on the way to the dealer, now has a very visible crack. I asked about the crack. They said "it was there". I asked if they check windshields with there checks. They said "no". They lied. I contacted GM customer service for assistance. They (the dealer) were suppose to call me but sent an e-mail back to GM customer service instead claiming that they checked the windshield. Total lie. More

I came in to have my 2010 Cadillac SRX. 30,000 mile checkup and went into the showroom to kill time and I fell in love with the Cadillac XTS! A very nice and friendly man intoduced himself as Henry checkup and went into the showroom to kill time and I fell in love with the Cadillac XTS! A very nice and friendly man intoduced himself as Henry Bujold. He informed me about the car and all of it's features. I have never had so much fun buying a car. I liked ringing the bell too!!! Merci beau coup More