McDonald Volkswagen

Ryan was great, he got me all set in a few hours with everything I asked for. everything I asked for. More

Worst experience ever at the dealership in Denver, Colorado (Volkswagen McDonald). I've been a VW owner my entire life (15 years). My new Tiguan 2022 had an issue (defect) with the trunk and I was Colorado (Volkswagen McDonald). I've been a VW owner my entire life (15 years). My new Tiguan 2022 had an issue (defect) with the trunk and I was given a loaner car. The girl who was at service Madison Curry failed to arrange a proper pick up procedure and made me sign all the papers inside the office without even asking me to walk around the car which was also not spotless and I did not notice a tiny chip on the windshield. Upon return with the car they were trying to make accountable for it and noticed it right away. They knew the chip was there but still claimed my insurance. After their claim was approved, I have to ay 700 dollars for a freaking windshield. Doug Brown (Customer service manager) is worst manager I dealt with. Rude, threatened me collection agencies and all the consequences without even providing any proof of damages and estimates from the body shop. Tried to use my credit card without even telling me. Good thing it was locked so they could not charge me. Requested proof of damage a couple of times and got nothing in return. I have the money to pay but that's a principle matter now. I will keep fighting and WILL NEVER RETURN to this location and not recommending anyone to go there. More

Purchased an EV I. 4 VW from this dealership. Ryan, my car sales expert took extra time to explain all the features of the vehicle. He was prompt with updates regarding 4 VW from this dealership. Ryan, my car sales expert took extra time to explain all the features of the vehicle. He was prompt with updates regarding arrival from the manufacturing facility and I knew when to expect delivery. The financing agent Michael, explored all my financing options, finding me the best deal. He explained customized warranty options that fit my budget. He was knowledgeable and honest about the car features outside of my manufacturing warranty that would save me money over time. Very satisfied with the service I received from McDonald VW and highly recommend doing business with this dealership. More

Excellent Service! Worked with Christopher, he kept me up to date with the progress on the service. Worked with Christopher, he kept me up to date with the progress on the service. More

High quality in the attention: always very clear in every explanation, personnal very prepared, speed to anwer from first consult. All personal very professional: correctly dressed with perfect stetic, off explanation, personnal very prepared, speed to anwer from first consult. All personal very professional: correctly dressed with perfect stetic, offices and desks cleaned and tidy, always kind and friendly. Do believe me, before VW we went other comanies and the way they treat us was diametrically opposed More

I took my car in for 3 years service. The staff provided great service on my car. The staff provided great service on my car. More

I worked with Ryan and he was great! …very knowledgeable and honest. I will definitely see Ryan and this dealership once again for my next purchase… and refer friends …very knowledgeable and honest. I will definitely see Ryan and this dealership once again for my next purchase… and refer friends More

Good service, but didn’t change my brake fueled like I requested. They didn’t have my car finished when they said it would be. They did provide me with a rental car. requested. They didn’t have my car finished when they said it would be. They did provide me with a rental car. More

Very informative and personable service representatives. Easy to reach out to ask questions and have them find the answers if they needed to. Service technician was thorough and within the time frame estima Easy to reach out to ask questions and have them find the answers if they needed to. Service technician was thorough and within the time frame estimated for the service. More

Absolutely fantastic service writer great communication problem taking care of very reasonable thank you so much 1st class operation problem taking care of very reasonable thank you so much 1st class operation More