McDonough Nissan

I was to meet Coy Allen but he was busy with some one else when I arrived and can’t recall if I met him. Typical dealer game with numbers which consumes too much time. I was told car mats came with the v else when I arrived and can’t recall if I met him. Typical dealer game with numbers which consumes too much time. I was told car mats came with the vehicle during test drive but was told they don’t after purchase and getting the vehicle. I asked Godsen who did the work on me taking the car if I would get a discount on accessories so I could purchase for mats. He said he would check and get back to me the next day. He didn’t and I text him and he apologized and gave me a price. I responded with what type and no response until I text again the next day and he apologized and said he would order for me and let me know how to pay and where to pick them up. No response, so I am done with McDonough Nissan for anything else. I left a poor review on Google and received a call from GM (good for him) but he wanted to have a 3-way call with the person who made the promise and a manager. I said “No”, just ask the and make a decision. He didn’t like that and terminated the call. Enough said about how to create a positive customer experience. More

I had a great sales rep name Herbert. He took the time to explain every to me. I was also thankful to the manager. He took the time to explain every to me. I was also thankful to the manager. More

Everyone was very pleasant and helpful. Julian and Dexter made my car buying experience great! Julian and Dexter made my car buying experience great! More

Adam is always so pleasant, knowledgeable and goes the extra Mike for his clients . extra Mike for his clients . More

The salesman Will was very helpful in helping me to find the car I wanted. the car I wanted. More

Godson was my sales person. He agreed to provide a second key yet took 4-5 weeks to get it in the form of a reimbursement check. I hate to say it but the customer service is p He agreed to provide a second key yet took 4-5 weeks to get it in the form of a reimbursement check. I hate to say it but the customer service is poor. Trying to get the key was laborious. I still have to get it programmed on my own cost. Side note: Phone calls to dealership was somewhat impossible since most of the time end up reaching a voicemail that was full and could not leave a message and then hangs-up on you. Took more that 10+ calls to get this issue resolved and i still have to pay for the programming of the key. Very frustrating and disappointing experience for the purchase of a $32,500 vehicle. More

5 5 Service was very consistent. Ms. Nikki kept me aware of the time. She also shared with me what was going on with my car. Ms. Nikki kept me aware of the time. She also shared with me what was going on with my car. More

Prompt friendly service. We did it all online and I was in a rush and they made the transaction go very smooth with no problems. 😊 We did it all online and I was in a rush and they made the transaction go very smooth with no problems. 😊 More

This is the greatest dealership to deal with they do whatever in their power for you to walk out the door Happy whatever in their power for you to walk out the door Happy More

Sold a used yukon xl brought back a few days later for light out and hatch back wouldn't work with remote, was told couldn't do anything about it. After spending $22,000 you would think that would be take light out and hatch back wouldn't work with remote, was told couldn't do anything about it. After spending $22,000 you would think that would be taken care. I guess I look at service different. Win some and lose some. More