McFarland Ford of Rochester - Service Center

Tyler was very helpful and professional. Easy to deal with and knowledgeable about the vehicle. Easy to deal with and knowledgeable about the vehicle. More

The service department has always been courteous, timely and efficient. My oil change when quick and fairly priced and efficient. My oil change when quick and fairly priced More

All my concerns were addressed by Frank and my vehicle was delivered to me at the promised time after service was completed. was delivered to me at the promised time after service was completed. More

My salesman Chase was excellent to work with from start to finish. Would highly recommend working with him in the future. Jason was excellent too. Paperwork went quite smoothly. No pressure to add anything to finish. Would highly recommend working with him in the future. Jason was excellent too. Paperwork went quite smoothly. No pressure to add anything extra which I really appreciated. More

My salesman Chase was excellent to work with. I highly recommend if you are looking for a vehicle go and see him. I highly recommend if you are looking for a vehicle go and see him. More

It was quick and easy to get the Bronco Sport. The paperwork did not take long. When I went to pick it up. It was not ready as promised. Spent almost 2 hours out of my busy schedule. The paperwork did not take long. When I went to pick it up. It was not ready as promised. Spent almost 2 hours out of my busy schedule. More

Everything went smooth very easy to work with. I was very happy with the entire experience. I was very happy with the entire experience. More

The tire pressure was not checked once they rotated my tires. I’ll have to air them up at home. tires. I’ll have to air them up at home. More

The people at the dealership were all very friendly and helpful. The work performed on my truck was execelant. helpful. The work performed on my truck was execelant. More

I brought the vehicle in for a transmission service. I mentioned the OD light would flash as soon as I got on the highway. Although I was told the transmission is fine, within minutes of leaving the lig I mentioned the OD light would flash as soon as I got on the highway. Although I was told the transmission is fine, within minutes of leaving the light was back on indicating no change from when I brought it in. At $400 for the service I feel more of an attempt to diagnose the problem should have been made. I called and relayed my disappointment and was informed that a minimum of $250 dollars more would be required to diagnose and that any fix would likely require opening the transmission which would of course cost for the fluid to be replaced. I don't feel i got the best service and because this is an older vehicle (2003 Ford Explorer) I cannot see throwing away my money playing with fixing it. I feel I have no alternative but to drive the vehicle as is until it dies and that is just a shame. I do most of my own auto repair work but honestly I have found Ford products to be difficult to work on. This may well preclude my buying any more of them in the future. More