McGavock Nissan Lubbock

First before I write my review regarding the service department I need to make clear the purchase of my pre-owned 2017 Rogue in August of 2021 was a dream. I wish I could say taking the Rogue in for department I need to make clear the purchase of my pre-owned 2017 Rogue in August of 2021 was a dream. I wish I could say taking the Rogue in for issues have not been. The day I picked up the Rogue the trim on the driver's side window broke off. When I took it in after I returned from my Daddy's funeral the service employee saw it and said it was because I went through the car was. I never had a chance to wash it because I just picked it up to show my my. So I had to pay out of pocket to get the trim replaced. Not long after it was replaced it started coming off so I took it back. The same service employee said again it was because of using the car wash. I told him that it shouldn't be doing this and you shouldn't have to be so careful and I'm sure they don't wash the cars by hand at the dealership. Brad then ordered a new one and was replaced free. However, now it is coming off again. And I'm done talking it to the service department. On August 4th of this year I went to have my oil changed. Luiscame to me during the oil change and brought me the filters from my car. They were dirty and needed to be replaced. This is understandable however once I got home I looked at the invoice and it shows charges for installation which shouldn't be that hard since it was open anyway to take them out. There was also a charge for frigi-fresh, when Luis came to me he stated they place a fragrance in the filter but if I had family members that would be sensitive to the smell it didn't have to be placed on it. I said no it's fine. At no time did he state there would be a charge!!! This service departments goal is to charge for every little thing even when you have a warranty even to check to see if there is a problem with your car and to secretly charge. This is dishonest and I no longer trust this service department. Before I go there is one other thing I must address. Before we went on vacation I was at the dealership for an oil change and was told everything was good when they did the 17 point inspection. Brad again was the service employee. However when I was sitting waiting for my granddaughter to get out of school I looked at the check list to find the brakes were needing to be replaced. It was marked in red. I was livid and called the dealership. There is zero excuse for this although they tried to explain it away. I no longer trust the service department to do what they are supposed to do. More

Made the call to McGavock expecting to hear they were charging a crazy mark up on their Pathfinder, like my local dealer. I was shocked and pleased to find $0 markup. They had one of the largest invent charging a crazy mark up on their Pathfinder, like my local dealer. I was shocked and pleased to find $0 markup. They had one of the largest inventories of new cars I have seen in a while. Including 10 or more Pathfinders. Patrick Helm was great to work with. He knew the car well. JT in finance was a straight shooter. No hidden markups or "extras" were pushed on us. Orlando Green stepped in to help with a few last minute questions we had. It was a great buying experience. I would recommend McGavock to anyone in the market for a new car. More

Service I received was quick, efficient & the service guy was happy to get me in & out so I wasn’t late for my other appt. At 6. Thanks. was happy to get me in & out so I wasn’t late for my other appt. At 6. Thanks. More

Greatest car buying experience of my life, absolutely No Pressure, worked with Patrick Helms as our salesperson, has to be one of the best at the dealership. Thanks and really am enjoying my 2020 Murano Pl Pressure, worked with Patrick Helms as our salesperson, has to be one of the best at the dealership. Thanks and really am enjoying my 2020 Murano Platinum More

Friendly, honest, and always about the customer’s needs. They’ve never pressed me to purchase something I didn’t need and they make sure I understand everything that’s being done. Their waiting area is top They’ve never pressed me to purchase something I didn’t need and they make sure I understand everything that’s being done. Their waiting area is top notch and they try to be as hassle free as possible. More

mcgavock nissan of lubbock provides great quality of service and would recommend to my friends and family! :) service and would recommend to my friends and family! :) More

Extremely friendly. Excellent customer service. It only took four hours to get my new car Excellent customer service. It only took four hours to get my new car More

Prompt and friendly service. I appreciated the courtesy driver to take me home & pick me up while my car was serviced. I appreciated the courtesy driver to take me home & pick me up while my car was serviced. More

I've just had the most fabulous experience with McGavock Nissan in Lubbock. If you're looking for a vehicle new or used do yourself a favor and check here. I'm a firm believer in extended warranties and aft Nissan in Lubbock. If you're looking for a vehicle new or used do yourself a favor and check here. I'm a firm believer in extended warranties and after looking for cars for over 3 months I finally found one. I was concerned that I wasn't going to be able to afford the extended warranty for a used car because of prices I had gotten from other dealers while shopping. Not only was I pleasantly surprised with the price but I got one more year and twice the miles for the warranty I purchased! Don't buy anything before you try shopping here! Great prices on cars excellent rates on financing and the warranty was the cherry on top of the Sundae! More