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McGovern Ford at Drum Hill

Lowell, MA

Overview
Employees
Reviews
4.9
187 Reviews
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1212 Westford St

Lowell, MA

01851

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Showing 187 reviews

May 17, 2024

Nick Keenan my sales guy handled all the questions I hade very professionally, explained everything great .awesome job More

by Dennis Fitzpatrick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

McGovern Ford at Drum Hill responded

Dennis, we're glad to know Nick was able to assist you with all your questions at McGovern Ford Lowell. Thanks for the positive feedback and enjoy your new ride!

Helpful
May 16, 2024

The service was very good. The people I encountered, Lisa and Carlos, were friendly and knowledgeable. More

by James_Egan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Rapoza
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May 16, 2024 -

McGovern Ford at Drum Hill responded

James, we're glad to know Lisa and Carlos provided you with great service at McGovern Ford Lowell. Thanks for the positive feedback!

Helpful
May 14, 2024

This was a very great experience. Definitely recommend. Rob and nick Keenan were friendly and great to work with. They went up and above than my expectations. More

by Dee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Fanning
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May 14, 2024 -

McGovern Ford at Drum Hill responded

We're so happy to know that Rob and Nick exceeded your expectations at McGovern Ford Lowell! Thanks for recommending us, Dee, we appreciate it.

Helpful
May 13, 2024

For the past 10 years I have been bringing my cars to Drum Hill and now McGovern for service. Excellent customer service and communication on all work to be done. More

by Rgentle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2024 -

McGovern Ford at Drum Hill responded

We're so glad to have earned your trust over the past decade! It's always our goal at McGovern Ford Lowell to provide excellent service and clear communication. Thanks for sticking with us, we appreciate it!

Helpful
May 13, 2024

This was by far my best experience with a car dealership and I have a lot of experience. Thank you McGovern Ford! More

by Diane
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Santiago
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

McGovern Ford at Drum Hill responded

Diane, we're delighted to know that your experience with McGovern Ford Lowell was the best you've had! We appreciate your kind words and look forward to serving you again in the future.

Helpful
May 11, 2024

Great overall experience - no pressure, very patient with questions, and all great to work with. More

by Holly
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Cote
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Keenan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

McGovern Ford at Drum Hill responded

Holly, thanks so much for the 5-star review of McGovern Ford Lowell! We are happy to hear you had a pleasant experience.

Helpful
May 11, 2024

Everyone at McGovern Ford was friendly and easygoing. I got the exact car I wanted with no pressure More

by vdavis
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Cote
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

McGovern Ford at Drum Hill responded

We are glad to hear that our team provided excellent service. Thanks for choosing McGovern Ford Lowell, and enjoy the new ride!

Helpful
May 10, 2024

Very nice people easy to book and good comm fast billing all good and easy More

by Cyril.calles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rosie Cray
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

McGovern Ford at Drum Hill responded

We are so happy that our McGovern Ford Lowell team earned your five stars. Thanks, Cyril!

Helpful
May 09, 2024

I have always had my Focus serviced by McGovern Ford. Thye have great service writers that take you through what you need. More

by timcosta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

McGovern Ford at Drum Hill responded

We're glad to know you've had consistent positive experiences with our service team at McGovern Ford Lowell. We appreciate your loyalty and look forward to continuing to serve your Focus in the future!

Helpful
May 08, 2024

Lisa in Service was great. She kept me informed of the delay in getting parts. More

by Norm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Raposa
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May 08, 2024 -

McGovern Ford at Drum Hill responded

Norm, thank you for sharing your appreciation for Lisa at McGovern Ford Lowell! We're so glad she could keep you up-to-date.

Helpful
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