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McGovern Ford at Drum Hill

Lowell, MA

4.9
421 Reviews

1212 Westford St

Lowell, MA

01851

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422 Reviews of McGovern Ford at Drum Hill

September 04, 2024

From the moment we were greeted on the lot, to the final signing of the finance documents, we had a great experience. It did take some time to go through everything (about 5 hours start to finish) but we we More

by Dan G.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Will from Sales and Dakota from Finance. Also Paul (sales manager?)
Sep 04, 2024 -

McGovern Ford at Drum Hill responded

Dan, we're delighted to hear you had a great experience with our team at McGovern Ford Lowell. Enjoy your new truck and we look forward to seeing you again for your next Ford!

September 04, 2024

Good service, got the car as expected. Was able to get slot when I wanted to. More

by Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Sep 04, 2024 -

McGovern Ford at Drum Hill responded

We couldn't ask for a better review of McGovern Ford Lowell. Thanks so much, Aaron!

September 04, 2024

This place is a great place to get a vehicle. The people there are very helpful. The guy I had I highly recommend , his name was Landon he was awesome. He was very courtesy, nice, caring willin More

by maryjmurry
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Landon, Nicholas Keenan
Sep 04, 2024 -

McGovern Ford at Drum Hill responded

Mary, we're delighted to hear that Landon and the team at McGovern Ford Lowell provided such a positive experience. Thanks for recommending us! Enjoy your new vehicle!

September 01, 2024

Nick was great, Paul and Charles as well. Explained things well and got it done. More

by Jimb
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Santiago, Chuck Cote, Carlos Borges, Nicholas Keenan
Sep 03, 2024 -

McGovern Ford at Drum Hill responded

We are so happy that our McGovern Ford Lowell team earned your five stars. Thank you!

September 01, 2024

Great experience. Craig was a pleasure to work with. They had the car we wanted at the price we wanted and gave us a great deal on a trade. Even got lunch in the tent More

by rfotino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dakota Durango, Craig Ramos
Sep 03, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear you had a great experience with Craig and the team at McGovern Ford Lowell! Enjoy your new car, and thanks for sharing this positive feedback.

August 24, 2024

I think it’s a rip off there you guys don’t include the camber on your front end alignments which camber is part of the front end alignment and you charge a extra 100 dollars on top of the 150 for the alig More

by Timothyrich1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
Aug 26, 2024 -

McGovern Ford at Drum Hill responded

Hi Timothy, we are sorry you did not have the best experience with us. We strive for the highest level of customer service, and it seems like we may have dropped the ball here concerning a thorough explanation. I know Rosie spoke with you to give you a better understanding of what the additional charges were for, as well as why the other shop that did your suspension work for you was unable to complete your alignment. Please don't hesitate to contact me directly if I can be of any future assistance. Thank you, Scott Carter - General Manager - 351-500-6005

August 22, 2024

Very honest. Kept me updated on my vehicle and service price. Car was ready early. Really had a great experience More

by patnjoe105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Aug 22, 2024 -

McGovern Ford at Drum Hill responded

Thank you for sharing your experience! We're glad to hear that our team at McGovern Ford Lowell provided honest and timely service. We appreciate your support and look forward to serving you again!

August 21, 2024

I had an excellent experience working with Robert Keenan as my car salesman. From the moment I walked into the building, Robert was attentive and genuinely interested in finding the right vehicle for More

by stephaniemanu123456
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
Aug 21, 2024 -

McGovern Ford at Drum Hill responded

Thank you for sharing your wonderful experience with Robert and the team at McGovern Ford Lowell, Stephanie! We're delighted to hear that his attentiveness and professionalism made your car-buying process smooth and enjoyable. Enjoy your new vehicle, and we appreciate the recommendation!

August 20, 2024

Robert was a great salesman. Kind and knowledgeable, great place to grab a car quick and easy. More

by Longoliver1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan, Paul Santiago
Aug 20, 2024 -

McGovern Ford at Drum Hill responded

We are glad to hear that Robert has made your purchasing experience easy! Thanks for your kind words for the McGovern Ford Lowell team.

August 19, 2024

Great experience locating a new heavy duty truck for my business.responsive salesman and fair priving More

by deniscurranelectric
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Gauthier
Aug 19, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear you had a great experience finding your new heavy-duty truck with us at McGovern Ford Lowell, Denis. Thanks for highlighting our responsive service and fair pricing!

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