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McGovern Ford at Drum Hill

Lowell, MA

4.9
442 Reviews

1212 Westford St

Lowell, MA

01851

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442 Reviews of McGovern Ford at Drum Hill

October 04, 2024

I was very happy with my purchase at Mcgovern Ford. Robert K was very knowledgeable and took time to answer my questions in detail which I greatly appreciate. Thank you Robert! More

by natalieamccann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
Oct 07, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that Robert provided you with such a knowledgeable and detailed experience at McGovern Ford Lowell, Natalie! Thank you for choosing us, and enjoy your new purchase!

October 04, 2024

Carlos in service is excellent. Attentive to your needs and answers your questions. Definitely an added plus having an excellent representative for your business. More

by margaretlittle0101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Oct 04, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that Carlos provided such attentive service at McGovern Ford Lowell. Thank you for recognizing his efforts and sharing your positive experience with us!

October 03, 2024

Low key - no pressure sales staff. Answered all my questions promptly. Kept in touch without being pushy. More

by Rick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Cote, Craig Ramos
Oct 04, 2024 -

McGovern Ford at Drum Hill responded

Rick, we're delighted to hear that our team at McGovern Ford Lowell provided a no-pressure experience and answered all your questions. Thanks for the positive feedback!

October 03, 2024

Escape had slow leak in tire. Lisa, sevice dept looked at the tire, advised me puncture to close to the sidewall & tire would have to replaced. New tire replaced the damaged tire More

by Nek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Service dept
Oct 03, 2024 -

McGovern Ford at Drum Hill responded

We're glad to hear that Lisa and the McGovern Ford Lowell service team got you back on the road quickly with a new tire. Thank you for sharing your experience, and drive safely!

October 02, 2024

It was an excellent experience at the dealership. Robert Keenan was an excellent salesman and gave excellent service. I will refer my family and friends to this dealership. More

by nancyinthespirit
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
Oct 03, 2024 -

McGovern Ford at Drum Hill responded

Nancy, we're delighted to hear that Robert provided you with excellent service at McGovern Ford Lowell. Thank you for your kind words and referrals!

September 28, 2024

Brian was amazing knowledgeable and friendly. Anything at the dealership is stupidly expensive so that is my only complaint. The people working there are super friendly and helpful. More

by Sega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian F
Sep 30, 2024 -

McGovern Ford at Drum Hill responded

Thanks for the feedback! We're glad to hear Brian and our team at McGovern Ford Lowell provided excellent service. We appreciate your input on pricing and will take it into consideration.

September 27, 2024

Recently purchased my second vehicle from McGovern Ford. They are amazing in every way. From the moment I called to walking in the door to leaving with my new car the experience is nothing short of spectacu More

by JCaruso
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan, Scott Carter, Chuck Cote
Sep 27, 2024 -

McGovern Ford at Drum Hill responded

JCaruso, we're delighted to hear that your second purchase with McGovern Ford Lowell was spectacular from start to finish. Thank you for the kind words and continued support! Enjoy your new car!

September 26, 2024

Brian was competent and respectful. Changed wheel bearing warranty work. Took another day but they gave me a loner car. Also provided me with uber. So far so good. More

by Sab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian F
Sep 27, 2024 -

McGovern Ford at Drum Hill responded

Thank you for sharing your experience! We're glad Brian and the McGovern Ford Lowell team took good care of you, even providing a loaner car and Uber service. We appreciate your patience and support!

September 18, 2024

I bought my truck here brand new, it has only ever been serviced here, I trust this establishment and it will continue to be my go to spot for any and all of my vehicles concerns . More

by Jimmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Frye , Victoria Moura , Rosie Cray
Sep 18, 2024 -

McGovern Ford at Drum Hill responded

Jimmy, we're delighted to hear that McGovern Ford Lowell has earned your trust and continues to be your go-to spot for all vehicle concerns. Thanks for being a loyal customer!

September 18, 2024

I had the works every 6 months for 5 years. My warranty was 5 years so now i have all these repair. I'm sure these problems didn't suddenly come up. Also they said I need new tires because yo More

by Susie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not see all of these people
Sep 20, 2024 -

McGovern Ford at Drum Hill responded

Susie, thank you for sharing your experience. We appreciate your feedback and would like to discuss this further to address any concerns about the repairs and tire situation. Please reach out so we can assist you better!

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