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McGovern Ford at Drum Hill

Lowell, MA

4.9
528 Reviews

1212 Westford St

Lowell, MA

01851

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528 Reviews of McGovern Ford at Drum Hill

October 18, 2024

Friendly, attentive, completed work as expected and on time. Good price, job well done. Would highly recommend. More

by berns231
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
Oct 21, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that you had a positive experience with our team at McGovern Ford Lowell! Thank you for recommending us and sharing your feedback. We look forward to serving you in the future!

October 14, 2024

Like the car buying experience. Like the service people. Really dislike the price of the labor charges. $227.00 per hour is way too excessive. I have a Ford Fiesta, Not a Lincoln Na More

by Mr. BlueSky
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa in Service (not listed), Marc Houle, Zeke Taveras
Oct 18, 2024 -

McGovern Ford at Drum Hill responded

Hello, we appreciate you taking the time to leave us a review. We strive for the highest customer service and shop our competitors regularly to ensure neither we nor our customers are disadvantaged. We are saddened to hear that this differs from what you experienced with us. Should you have any further questions or concerns, please contact our General Manager, Scott Carter, at 351-500-6005 or via email at scarter@mcgovernauto.com. Thank you.

October 14, 2024

Robert did a great job following up and presenting the vehicle to me for purchase More

by David.allain
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
Oct 16, 2024 -

McGovern Ford at Drum Hill responded

Thanks for putting your confidence in Robert to guide you during the car-buying process at McGovern Ford Lowell, David. Here's to the road ahead!

October 12, 2024

My experience of purchasing a vehicle with McGovern and Robert Keenan was entirely positive. They had a large inventory and Robert has the experience and temperament to facilitate a purchase easily. Many t More

by ph
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
Oct 15, 2024 -

McGovern Ford at Drum Hill responded

Thank you for sharing your positive experience with Robert and the team at McGovern Ford Lowell! We're delighted to hear that our inventory met your needs and made the process smooth. Enjoy your new vehicle, and we appreciate your support!

October 10, 2024

Service at mcgovern ford lowell is outstanding Carlos and his staff are very friendly definitely a repeat customer thank you More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Oct 11, 2024 -

McGovern Ford at Drum Hill responded

Brian, we're delighted to hear that Carlos and the team provided outstanding service at McGovern Ford Lowell! We look forward to welcoming you back as a repeat customer. Thank you for your support!

October 09, 2024

An all around professional experience dealing with the team at McGovern. From Robert my sales guy to management, they made this very seamless and I greatly appreciate that as everyone knows buying a car i More

by Tom@bulletcourier.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony M. Carlino, Robert Keenan, Chuck Cote
Oct 09, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that Robert and the team at McGovern Ford Lowell provided you with a seamless car-buying experience. It's wonderful knowing we've earned your future business, and we look forward to assisting you again!

October 04, 2024

Carlos in service is excellent. Attentive to your needs and answers your questions. Definitely an added plus having an excellent representative for your business. More

by margaretlittle0101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Borges
Oct 04, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that Carlos provided such attentive service at McGovern Ford Lowell. Thank you for recognizing his efforts and sharing your positive experience with us!

October 04, 2024

I was very happy with my purchase at Mcgovern Ford. Robert K was very knowledgeable and took time to answer my questions in detail which I greatly appreciate. Thank you Robert! More

by natalieamccann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Keenan
Oct 07, 2024 -

McGovern Ford at Drum Hill responded

We're delighted to hear that Robert provided you with such a knowledgeable and detailed experience at McGovern Ford Lowell, Natalie! Thank you for choosing us, and enjoy your new purchase!

October 03, 2024

Escape had slow leak in tire. Lisa, sevice dept looked at the tire, advised me puncture to close to the sidewall & tire would have to replaced. New tire replaced the damaged tire More

by Nek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Service dept
Oct 03, 2024 -

McGovern Ford at Drum Hill responded

We're glad to hear that Lisa and the McGovern Ford Lowell service team got you back on the road quickly with a new tire. Thank you for sharing your experience, and drive safely!

October 03, 2024

Low key - no pressure sales staff. Answered all my questions promptly. Kept in touch without being pushy. More

by Rick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Cote, Craig Ramos
Oct 04, 2024 -

McGovern Ford at Drum Hill responded

Rick, we're delighted to hear that our team at McGovern Ford Lowell provided a no-pressure experience and answered all your questions. Thanks for the positive feedback!

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