McGovern Hyundai Rt 2

I got a new car. Great! However, Route 2 Hyundai is the same as every other dealership. I called ahead with credit issues. I was hoping to have something worked out prior to arrival. I was told I was ap same as every other dealership. I called ahead with credit issues. I was hoping to have something worked out prior to arrival. I was told I was approved after giving my information over the phone. I was told to ask for a specific person. Upon entering the lot I was greeted quickly with warmth and friendliness. However, none I what I was told was true. They refused to get me the person I asked for. Took ten minutes of arguing to get a chance to meet that person. I was feeling vulnerable. I was lied to about being approved. I had to go over the same questions again re-experiencing my shame. I was truly hoping to avoid this. In the end I did get a great new car. I tried explaining to Jason Glenn several times that I was beyond the what car would you like to buy today. I was at the point of show me what I can buy. There was no flexibility in the sales routine. Unless I wanted to sit through the first time buyer approach of being fit into a peg hole. I was taught a very long time ago to mirror customers personalities when meeting them and trying to understand their needs. I found nothing but the same one track effort. It would have made the sale more seamless had the sales person had more training. We were both getting mad. The sale almost did not happen. Jason and I did eventually work things out. I am glad we did. My need for a new car was much greater than my ability to with stand the same old car sales game. I did leave one sales center earlier that day for the exact same reason. There is more to a sale than "If I can do these 4 things will you buy here today?" qualifier. Training, training, training... I waited three weeks before getting a follow up call from Jason. He left a message asking me to remember to "Rate his performance, then asked if everything was Ok ? with my car. I would again say.... Training, training, training. He did not ask me first how things are? He did not ask for a REFERRAL either the day of the sale or in his message. I will also say, I was tired, frustrated, grouchy, and in dire need of stability. Jason saw me through and made sure I went home with a quality vehicle. I am grateful for the car, the financing, and reliability of the Route 2 Hyundai dealership. This is the 5th total new car sale to my family. First for me. I would send friends and family there if asked. If Jason called and asked for a REFERRAL for another buyer, I would welcome it. Best Regards, John D. Millard More

Walked in not knowing Honestly, we came to see if we would be approved for a car period. You never really know how the experience may turn out, because you know how you may Honestly, we came to see if we would be approved for a car period. You never really know how the experience may turn out, because you know how you may have tarnished you credit in college or in the beginning of adulthood. We walked in with low expectations, and not only did we get approved, but we drove out that day with the car we wanted. I remember a dealership telling me this is the only thing you can get, something that I didn't even want. This was a totally different experience and I am in love with my veloster!!! More

It has taken me a long time to write and submit this review mostly because I didn't want to sound like an advertisement because I can't say one single negative thing about the Rte 2 Hyundai team. I was review mostly because I didn't want to sound like an advertisement because I can't say one single negative thing about the Rte 2 Hyundai team. I was recommended to them by a friend about 6 years ago, and since then I have purchased 3 vehicles and have sent family and friends there as well. Hyundai makes a great car. Personally I am on my third Sonata, all were bought here. But what really makes me come back each time is that I know the car buying experience will be a pleasant one. Brian Smith has been my sales representative every time I have shopped at Rte 2 Hyundai however, I was remembered by many staff members. Rte 2 Hyundai works as a team and it is apparent from the second you walk in. You don't see sales men fighting to get to you attempting to look nonchalant, you aren't followed or harassed, and as a woman I am taken seriously and always treated with courtesy and respect. While Brian was working on the paperwork Mikey and Johnny came over to see if I needed anything and to ask if I was happy. This has never happened to me, or to anyone I know at a dealership before. For associates to come over and ask if I am happy. This may seem like something small but their genuine concern to make sure I was 100% happy with the car, the service, the deal, the payments, etc is a major sticking point with me and one of the many reasons I keep coming back even though I haven't won the raffles or certain promotions that they have - and to the winners good for them - but I am checked in on and thanked profusely for being a customer at Rte 2 Hyundai and not just another unassuming victim in the clutches of an evil car dealer. Brian as I stated has always been the sales man that I have worked with. He is funny, polite, insanely knowledgeable about all of Hyundai's products and most importantly he is honest. He has never tried to push me into a deal that I was uncomfortable with, instead he will go over all of my options with me candidly taking time to answer my questions and being patient while I make a decision. I never leave the dealership thinking "oh I wish I asked that" or "GOD I couldn't wait to get out of there!" I feel like a part of the team while I am there. Brian and the other sales members talk to me, not just about buying cars, but they try to get to know me as a person. And next year when I come in to buy a new car, they remember me, they remember my interests and best of all the service, friendliness and courtesy is still there always at 100% Mikey rocks! There really is no doubt about it. Often managers get a bad wrap - they are portrayed as greedy little gremlins sitting at their desk working numbers in a way to confuse people so you sell your soul while thinking you got a good deal. This is not the case with Mikey. First - he doesn't resemble a troll at all. He will come right over to you and talk to you about your options. He will try to get you into the car you want, the cheapest way possible (if possible of course). On my most recent visit to Rte 2 Hyundai my finances were less than perfect and I was not certain that I would be able to purchase a new vehicle even though I was desperate after totaling my last in an accident during a terrible snow storm. Mikey made it happen. How I am not sure but in my eyes he is a miracle worker and for whatever he did I am eternally grateful. He is fast, efficient, kind and humble...and ladies, he's easy on the eyes too! Finally there are Kevin and Peter - these are the paper people. The ones that take the high away from buying a new car - they do the loans and set up the paperwork for you to sign your life away. But it isn't that bad at all. With most dealerships I feel I need a panel of attorneys to come with me to review all the paperwork I need to sign to finalize the car purchase. With Kevin and Peter, I trust them and they are incredibly knowledgeable and more than willing to answer any and every finance question you may have. They put each document in front of you going over the pertinent points of each with complete transparency making sure you understand what you are signing before it is signed. They are also there later if you have questions about the bank you have financed with, or have trouble setting up online payments, or anything really. Bottom line, nothing is hidden here, they don't bury costs or sell you things without your knowledge and they make sure you have copies of everything you need which completes the car buying process. Aside from purchasing the vehicles at Rte 2 Hyundai, I have also used their service department. The service team is wonderful too - I never get into my car after they have worked on it with grease stains on my seats or the smell of burned oil. I am treated with respect and again whoever is servicing my vehicle takes the time to go over everything with me whether it just be making sure I understand the scheduled maintenance that needs to be performed at certain intervals or if I am having something repaired, they make sure it gets done right and with as little inconvenience as possible. With all of my Hyundais I have never needed anything other than routine maintenance on my vehicles to make them get up and go. Being a routine customer I receive coupons in the mail as well which come in handy for oil changes, etc. If you do need major repairs the waiting area is very comfortable and you don't have to worry about a mechanic draining your bank account for unnecessary items and as a poor college student I am very thankful for that. As I said - I didn't want to sound like an advertisement. I never thought I would be this thrilled with a dealer. I have purchased new and used through them and I have never been disappointed. My friends and family have also been impressed with the level of service they receive as well. You aren't going to be bullied into a purchase and you will be cherished as a customer. They value customer loyalty and it shows through their genuine actions and concern for your happiness. I even received cards after each purchase thanking me and inviting me to call with any questions or concerns. I know I can call Bryan at any time and ask about anything and he will treat me the way he always has, just as everyone at Rte 2 Hyundai does. I am a happy Rte 2 Hyundai customer and I plan to purchase all of my future vehicles there as well too. More

I went to rt 2 Hyundai because I had less than stellar credit. It didn't make a difference to them, Jermaine was more than helpful both times I went in. I had been denied loans for months and months. He a credit. It didn't make a difference to them, Jermaine was more than helpful both times I went in. I had been denied loans for months and months. He and the finance department did work to get me approved. They helped me aquire a brand new Elantra and they gave me a chance to improve my credit. I would recommend friends to them. They were patient and understanding in a business you don't find much of that in. More

I gave Zack a rating of 5 for great because he was super helpful. polite and was willing to do whatever it took to make sure our needs were met. We walked in looking to help my sister with getting a car an helpful. polite and was willing to do whatever it took to make sure our needs were met. We walked in looking to help my sister with getting a car and was able to both walk out with two vehicles. I definitely recommend everyone to come here and ask for Zack. He is AWESOME! More

I am very pleased with the service I received today. Walked in thinking of walking out with one car and walked out with one a lot better. Zac is a great sales person =) Walked in thinking of walking out with one car and walked out with one a lot better. Zac is a great sales person =) More

Zac just started around the first of the month. He was already very knowledgable and very excited about what he was doing. We came in looking for a mid-size SUV for the safety of my pregnant wife. Zac le already very knowledgable and very excited about what he was doing. We came in looking for a mid-size SUV for the safety of my pregnant wife. Zac led us to a better option in a top safety pick with awesome gas milage, the Hyundai Elantra. It will probably turn out better to have the money we're saving in gas than to have the extra space we would get with an SUV. One detractor from this experience was that we were first time car buyers and our options were limited because of our credit. Other than that, we had a title issue that forced us to come back the following day to pick up the car. Bottom Line: This may not be the best place to start if you have a short credit history and need low monthly payments, but otherwise, the selection and customer service will be satisfactory for any car buyer. More

This is quality dealership, with experienced, likable, efficient, and timely employees. I worked specifically with Zac Schweda and Peter Eichholz - both phenomenal in their area of expertise. Zac has grea efficient, and timely employees. I worked specifically with Zac Schweda and Peter Eichholz - both phenomenal in their area of expertise. Zac has great command of his sales knowledge and works with you to find your dream vehicle, at the price you can afford. He answers all questions honestly and in depth. Peter, who handled my warranty/gap insurance/etc., helps you to choose the most appropriate package for your lifestyle and will allow you to go as slowly or as quickly as you want through the process of selecting. There is no pressure or lack of transparency at this dealership and any clarifications will be made immediately upon request. I received a beautiful used vehicle and was followed up with after my purchase to make sure things were going well. I loved my experience at Rt 2 Hyundai and highly recommend stopping in to see what quality vehicles may be waiting for you! More

I went to Rte 2 Hyundai to just take a look around and ended up buying a car that day. The staff was so helpful and never pushy. I didn't feel rushed and pressured. Peter in the finance department worke ended up buying a car that day. The staff was so helpful and never pushy. I didn't feel rushed and pressured. Peter in the finance department worked with me to get my payments where I wanted them to be. Mike was so nice and I told him what I was looking for and he sent me over to Roy. Roy was great he made things easy and was very personable. They have my business from here on out. More

Excellent service and knowledge. Very friendly and helpful. Roy was always early contacted anytime of the day. I would definitely go back without a doubt, and will recommend anyone looking for a great helpful. Roy was always early contacted anytime of the day. I would definitely go back without a doubt, and will recommend anyone looking for a great car. More