McGrath Acura of Morton Grove

Great customer service in sales and in service all new managers staff in sales great group of guys managers staff in sales great group of guys More

Sebastian and Elson Yu were amazing. Highly recommend them. I bought the 2022 Acura MDX them. I bought the 2022 Acura MDX More

Posted a vehicle for sale over a weekend at a price, got there, vehicle wasn't ready to be shown clearly, vehicle had a number of paint issues etc. Then when trying to sit down to make the deal and I didn't there, vehicle wasn't ready to be shown clearly, vehicle had a number of paint issues etc. Then when trying to sit down to make the deal and I didn't even ask for a price cut, wanted the defects taken care of for the price, they would not work with me on that, would not take money down on a vehicle to hold it, and they are quoted as saying "they do not hold used vehicles" while 3 other dealers I went to said they would and never heard such a thing. This ends with literally next day the car was raised in price by $2,000 and they would not acknowledge the price they advertised on cars.com and I even had pictures of their ad. Car dealers hate the reputations they get but its dealers like this that are the reason for it. Stay away from here if you value your money and respect. They called me for several days trying to deal and honestly in the end they could of sold me the car for the price they originally advertised and I still would of turned it down. I have worked in automotive and diesel industry including sales for a year for over 20 years and this crap is still happening today as it was 20 years ago, its just now the consumer is far more informed and aware of pricing, fair market values and what to look for on a vehicle. If buying from this dealer, go in full guard up and get ready to walk, because the quality of their cars speaks for themselves and their sales staff. More

We had a great experience with the McGrath Acura dealership in Morton Grove IL! Ask for Noonya. She is an amazing, positive, very professional person. She made the process really smooth. She goes a dealership in Morton Grove IL! Ask for Noonya. She is an amazing, positive, very professional person. She made the process really smooth. She goes above and beyond for her customers and tries to help as much as possible. Thank you! More

Hari Jakllari, gave great support from the moment we walked into the dealer facilty. Explained what was on a package and asked what I was looking for. Helped me from start top finish. walked into the dealer facilty. Explained what was on a package and asked what I was looking for. Helped me from start top finish. More

Aimee, I like the name btw, was a nice professional who guided us through the package and signing papers. Great job Aimee and because this is a French name allow me to cheer you as such: Merci beaucoup, guided us through the package and signing papers. Great job Aimee and because this is a French name allow me to cheer you as such: Merci beaucoup, et a bientot! Nic More

I would never recommend this dealer. Horrible customer service. If I could give zero stars that would be accurate service. If I could give zero stars that would be accurate More

AVOID THIS DEALERSHIP!!- PATHETIC REPRESENTATION OF ACURA BRAND. I went in recently to lease a 2022 Acura MDX with Advance package. Because I'm now working primarily remotely we need to eliminate one veh BRAND. I went in recently to lease a 2022 Acura MDX with Advance package. Because I'm now working primarily remotely we need to eliminate one vehicle in our household, so we decided to trade in our 2 vehicles for a new MDX. I went in to trade in my 2020 Pilot and 2021 CR-V. Here's what happened: 1) I got a TrueCar certificate and follow up call from Dan who said they have the vehicle I inquired about in stock and would honor the price in the email that was sent to me. He asked when I can stop in. I said I'm on my way. 2) I arrived at the dealership and was greeted by Sebastian and manager Elson. I have nothing negative to say about Sebastian. He's a typical rookie salesperson who didn't enhance or ruin my experience. Elson was probably the only one I met at the dealership that seemed genuinely interested in delivering a good client experience. But he completely disappeared after greeting me at the door. I WAS ONE OF ONLY 3 CUSTOMERS IN THE SHOWROOM. And I was there for the better part of 2 hours. So hardly any customer traffic on a Saturday afternoon around 1:30pm when its not uncommon to see dealerships filled with customers. That was the first sign that this dealership isn't doing something right. 3) They told me the vehicle I was interested in had been damaged during transit and the front bumper was scratched and they were working to get it repaired. I didn't think it was a big deal, but on 2nd thought on my drive home I started wondering how the front bumper would get damaged during transit when there's a protective plastic covering on the front bumper of most new vehicles during transit. Be it a Chevy or a Range Rover. If I called up Acura Customer relations to inquire how this could have happened I'd love to hear what they'd have to say. 4) I had them appraise my CR-V which is in excellent condition with about 8,000 miles on it. They took the VIN# for my Pilot so they could give me an approximate appraisal value for it. I let them know my wife would bring my Pilot to the dealership for an actual appraisal once we were close to a deal. This is where the normalcy of the interactions ended and the shadiness and unpleasantness began.... (and I have a strong feeling they do this to lots of potential buyers who walk away feeling as disgusted as I did). Few minutes later one of the sales managers, Ronnie, comes to me with a sheet that shows the MSRP of the Acura MDX, and a selling price of $10,000 HIGHER than MSRP. He also shows approximately $2,500 of bogus add-ons (free car washes, 2x free oil changes per year, free minor dent repairs, all-weather floormats etc etc). Then he shows me a price sheet with a monthly lease payment of $1,250 per month even WITH MY TRADE INS!!! LOL. And he used the wrong residual % to calculate his lease figures. But this guy Ronnie tried using the semiconductor chip shortage as a ploy for trying to lease me an Acura for about what it costs to lease a BMW X7 or Escalade even now. LOL. And speaking of trade-ins, they lowballed me on the appraisal of BOTH my cars. Offered me $25k for a 2021 CR-V EX with 8,000 miles on it and $34k for a 2020 Pilot Elite trim with 17,800 miles on it. I was looking to net approx $4,000 positive equity -a very reasonable figure) and told them I'd put an additional $800 down to cover 1st months payment, plates and doc fee. Even with $4,800 dollars applied as cap cost reduction they refused to budge. After not having any success trying to get me to agree on the $1,250 per month number he came down to $800 per month and I said no thanks and politely walked out. In summary: 1) Tried selling a MDX at $10,000 above MSRP. 2) Tried adding in $2,500 of accessories/add-ons to drive up the cost. 3) Low-balled me on the appraisal of 2 low mileage, excellent condition Honda vehicles that are themselves selling at a premium right now. 4) The brand new vehicle I was interested in had a front bumper that was "damaged in transit". 5) Not one person I met at the dealerhip even had a business card to give me. More