McGrath City Hyundai - Service Center

If I could give 0 stars, I would but DO NOT GO TO THIS DEALERSHIP UNLESS YOU WANT TO HAVE THE WORST SERVICE EXPERIENCE POSSIBLE!!! This is NOT the same McGrath experience you would get from the other McG DEALERSHIP UNLESS YOU WANT TO HAVE THE WORST SERVICE EXPERIENCE POSSIBLE!!! This is NOT the same McGrath experience you would get from the other McGrath Dearlerships!!! DO NOT BE FOOLED LIKE I WAS!! First let me say the purchasing of the car was fine and I was very impressed overall with the salesman and the financial process. They are building a new service wing which looks great. Just don’t buy into the free paint touch up and dent repair for the first year as it is all smoke and mirrors. I bought a brand new 2022 in Apr. My service nightmare began in November when my car was brought in for the oil change. Granted this was the old management and old staff which has all been fired so I won’t go into details with that part of the nightmare. The new manager will give you a million excuses on why things are not run smoothly and while it sounds great, they do not have anything together. It takes forever to get through the phone, you can leave messages and emails for days but no one will get back to you. I was there for 3 hours for an oil change, inspection, and a button to be fixed as a waiter which should have been no more than a hour. When I was told that the scratches and minor dents were covered by their first year McGrath experience it was all lies!!! First they told me the loaner that they were going to give me was ready which I had an appointment for, only to take nearly 2 hours to take. I was told 3 to 5 days. After 4 days of no one getting back to me, it took 3 phone calls, 2 emails, and 3 texts to finally get a response that actually, my car was sitting at the dealership for 5 days without even being looked at as they were attempting to get the estimate from their body shop approved. Apparently when I made the appointment and was told everything was good and approved, the estimate from November (yes it took me 4 months to get the touch up done) was not valid. Then on the 8th day, I was told that scratches aren’t covered and 2 minor dings that were barely noticeable are the only things covered and then I could pick up my car on the 9th day. So 9 days without my car for literally nothing. I was lucky to have a courtesy car. But here is where it gets even worse. My car with only 8k on it suddenly started having a squeal/scream every time I had to break with a loud clunking sound and I wanted to get my car checked as this is not normal. I was told to tow my car there and they would LOOK at it in 3 to 5 days and then call me to tell me what is wrong with it and then to do the work. Well after the previous 9 day excursion, I AM DONE. Customer service doesn’t exist. There are REALLY nice people there but all they have are excuses and empty promises. Luckily I found a different Hyundai dealership that can see me tomorrow morning. DO YOURSELF A FAVOR- GO SOME WHERE ELSE. I KNOW FOR A FACT I AM NOT THE ONLY ONE. - More

Randy and Connie are gone and if it wasn’t for David I don’t think I’ll still be going here I drive 45 mins away passing 2 Hyundai dealerships to come her just for david’s great customer service . David i don’t think I’ll still be going here I drive 45 mins away passing 2 Hyundai dealerships to come her just for david’s great customer service . David in the service department always does an amazing job and goes above and beyond for his customers. He doesn’t have an attitude or does not act like he doesn’t want to help you like some of the service employees at this location and David never lets you leave without your concerns being addressed David Make sure the issues are always fixed and you leave happy. Thank you David for going above and beyond. You are truly appreciated. More

Fast and friendly service I received today instructed what they did to my car walk me to my car good customer service what they did to my car walk me to my car good customer service More

Mike is definitely the best worker at McGrath. He wouldn’t let me leave until I found the car I was comfortable with. With the help of Jorgina, they made sure I was good in every way possible with He wouldn’t let me leave until I found the car I was comfortable with. With the help of Jorgina, they made sure I was good in every way possible with my decision. Thanks you guys!!!! More

Always great service! Everybody there is friendly, courteous, and professional. A special thanks to Eddie V. who has never steered me wrong! Everybody there is friendly, courteous, and professional. A special thanks to Eddie V. who has never steered me wrong! More

Christine was welcoming and informative of the process. I can in for a recall and repair on my lift gate. They handled my transportation back and forth and were able to complete everything in a timely man I can in for a recall and repair on my lift gate. They handled my transportation back and forth and were able to complete everything in a timely manner. Very pleased with my experience. More

I had to tow my car here because my engine light was on. Since I knew I didn’t have an appointment, it was going to take a bit longer. My service advisor, Christine, was super helpful and kept me updated as Since I knew I didn’t have an appointment, it was going to take a bit longer. My service advisor, Christine, was super helpful and kept me updated as much as possible. She was amazing and super patient with me. She made herself available to me through phone and text. More

Amazing service. Powerful teamwork. Clean and fast. Love the environment. They give more information and recommendations about what vehicle needs Powerful teamwork. Clean and fast. Love the environment. They give more information and recommendations about what vehicle needs More

Horrible communication, no sense of urgency for the customer, no courtesy of anything from them not sure if they know the sense or meaning. customer, no courtesy of anything from them not sure if they know the sense or meaning. More

This is very frustrating when I drive 45 minutes away to get a service for it not to be done correctly I have a Hyundai dealership 2 minutes away from me but I drive to you all and this is not the first tim get a service for it not to be done correctly I have a Hyundai dealership 2 minutes away from me but I drive to you all and this is not the first time/ I’m frustrated my cover has not been screwed on correctly after a oil change it was suppose to be replaced after it was damaged the first time someone in service did not put it on correctly and David informed me that they ordered the part and said they would call me/ replace it for free and up until this day it still has not been replaced yet. my oil change got done again and my cover is not on and this whole time I was wonder why my car was sounding loud underneath and I’m not able to bend because I’m 7 months pregnant to look underneath my car someone else looked me at work because it was affecting my tire and once again my cover is not on correctly it’s not screwed on they also did not reset the oil change life on my dashboard and I was not given a sticker. I use to love this place since this is the only place I have taken my car to since I move to Illinois 2 year ago but now it’s just going down hill and it makes me not want to return to this location anymore I almost got into a bad accident More