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McGrath Honda of Elgin
Elgin, IL
2,108 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:00 AM - 7:00 PM
Tuesday 6:00 AM - 7:00 PM
Wednesday 6:00 AM - 7:00 PM
Thursday 6:00 AM - 7:00 PM
Friday 6:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 4:00 PM
Parts
Monday 6:00 AM - 7:00 PM
Tuesday 6:00 AM - 7:00 PM
Wednesday 6:00 AM - 7:00 PM
Thursday 6:00 AM - 7:00 PM
Friday 6:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday 8:00 AM - 4:00 PM
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Showing 2,108 reviews
February 27, 2023
The sales person name Miguel, he is very nice and helpful when I talk and deal with the car i buy. The McGrath Honda people are very nice and friendly. when I talk and deal with the car i buy. The McGrath Honda people are very nice and friendly. More
by Anthony N
Employees Worked With
Miguel Martinez
February 25, 2023
I enjoyed working with my salesperson, the management not so much. Especially Luis Martinez, a finance manager. I purchased a new vehicle outright and he titled my vehicle to the wrong address. Did a poor jo so much. Especially Luis Martinez, a finance manager. I purchased a new vehicle outright and he titled my vehicle to the wrong address. Did a poor job owning up to his mistake, but none the less promised it would be fixed. 4 weeks later, it is still not fixed. He does not respond to messages and follow-up is poor and next to nonexistent. He didn’t even confirm they received my wire transfer for the vehicle like he said he would. Basically, gave me their bank info, I wire the money and you don’t hear back from them. Wow! I had to call my sales person the day after so she could try and confirm. The guy needs to take his job a bit more seriously. I sent an email to Kino, another manager, since their survey email asked if there is an issue to reach out to him. They did title the vehicle wrong and promised to fix it, but what a shocker, I haven’t heard from him either. Must take his attentiveness to his job from Luis Martinez. It is clear to me that I’ll have to try to re-title the car myself and get everything corrected. If they or Luis Martinez paid attention to their customers and followed through on things when they say they will, I wouldn’t be writing this review. I did notify them right away that the title had the wrong address, but they sent in the paperwork to the state anyway. All because of Luis Martinez, if he were to check his messages or follow up with customers, this could have been prevented. Thank you McGrath Honda of Elgin management for making a simple full cash purchase experience of a new civic very difficult. Do yourself a favor, especially if you’re a cash buyer, go elsewhere. Thank me later. Best of luck More
by ilian.stefanov
February 24, 2023
Sales representative helped us to make process simple and easy, great service and great experience. easy, great service and great experience. More
by Jose A Lopez
February 19, 2023
Syed was very helpful and kind throughout the whole process! He updated me with the newest cars you guys were getting. Until I found the perfect one for me! process! He updated me with the newest cars you guys were getting. Until I found the perfect one for me! More
by Inocencio
Employees Worked With
Syed A, Danny Colon
February 18, 2023
I worked with Angel, Zane and Luis. I needed a new car due to having had a car accident and this team helped me purchased a vehicle that was best and affordable for me. I needed a new car due to having had a car accident and this team helped me purchased a vehicle that was best and affordable for me. More
by Lindamcd2
Employees Worked With
Angel, Zane, Luis
February 14, 2023
We had a very good experience here. Everyone was very friendly and James R and Kino were great to work with. Everyone was very friendly and James R and Kino were great to work with. More
by tomsego66
