McLarty Daniel Buick GMC
Bentonville, AR
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 1,025 reviews
Mclarty Buick has been a great place to have my car serviced. Tayler the receptionist has always greeted me cheerfully and the service has been prompt. serviced. Tayler the receptionist has always greeted me cheerfully and the service has been prompt. More
Tayler was very pleasant, professional, and helpful. The negative experience is that the shop took 7 days to complete a 2 day job. The negative experience is that the shop took 7 days to complete a 2 day job. More
Sabrina was great to work with as she explained the process to get my battery replaced under warranty process to get my battery replaced under warranty More
Tyler was very nice and very professional. She took down what exactly I said what was going on with my truck. It was fixed and works fine now. Out of my personal rating of 1 to 10 she is a 20. She took down what exactly I said what was going on with my truck. It was fixed and works fine now. Out of my personal rating of 1 to 10 she is a 20. I look forward when we have to work together again. She should get a raise in pay. More
She's very kind she lets you know about your When she knows something nice staff knows something nice staff More
courteous, professional service and a reasonable price while purchasing my mazda. as for scheduled maintenance thus far, i've found the service department personnel equally professional and courteous and while purchasing my mazda. as for scheduled maintenance thus far, i've found the service department personnel equally professional and courteous and scheduled maintenance reasonably priced. More
Toney went out of his way to help us buy our truck! He answered all of sour questions and was helpful! He answered all of sour questions and was helpful! More
I was treated with respect and honest answers. My experience has always Ben pleasant and reassuring. See you next time! My experience has always Ben pleasant and reassuring. See you next time! More
WORST car buying experience ever. We took vacation time to drive down to get a used car and wanted to make sure that it was not leaking anywhere, especially around the power steering We took vacation time to drive down to get a used car and wanted to make sure that it was not leaking anywhere, especially around the power steering rack/boots as this would fail inspection. Richard said they would NOT look at it for us, it was "as is". I then mentioned a full diagnostic pre-purchase service at Toyota was $200, and it was worth it for us to have that done to make sure we weren't wasting our time and gas to drive all that way to get it. Richard said he would have the service team look at it then, and we were told they put it up on the lift and confirmed everything was "bone dry", then he called me and charged us $215. I asked for the full diagnostic and they didn't run one, only looked at it. I mentioned that it was ridiculous to charge someone who is wanting to buy the vehicle for a quick inspection - you literally look in between the 2 front tires for any visible leaks and can see it by taking a knee. We had to pay...but I left a review. He called me furious about the review I left on the situation and said "you know the internet is public, right?". He was extremely rude and lied about saying I was cursing at the service manager, so I stated I was not, and he stated they recorded the calls. I said awesome! Go ahead and pull the call then and let's have the owner listen to it. He then said it would "take them too long" to do that, then he told me he would refund us the money if I took the review down, so I did. Then, we drove all the way down there, and of course Richard didn't meet us, he had another sales guy do that. I immediately looked in between the 2 front tires at the steering rack and boots, and there was some kind of liquid all over them. I took pictures and sent them to our Toyota dealership, and they told us to walk away from the disaster, and that they will tell us "they have people lined up to buy this car" - and sure enough that was exactly what they said!!!!! We asked them why the steering rack and boots were covered in power steering fluid (which will cause the vehicle to fail inspection) and they said "oh, that is an oil leak from a oil line"... Toyota said that based on the pictures we sent, it was a timing valve cover leak and would cost $6,000-7,000 to fix. We took vacation time off work, asked to make sure it had zero leaks, and just was blatantly lied to from the very beginning. I hope someone reads this and never buys that 4runner they have for sale, and I hope they fix the disgrace of a dealership they are running, because this was the absolute worst we have ever experienced. What a waste of time and complete disrespect. More




