
McLarty Daniel Chrysler Dodge Jeep Ram of Bentonville
Bentonville, AR
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Cruz was a great salesman. He approached us on the lot, introduced himself, and left us alone while we were walking the lot. He didn't try selling us anything we didn't want an He approached us on the lot, introduced himself, and left us alone while we were walking the lot. He didn't try selling us anything we didn't want and he didn't pressure us into buying. More
The service department is horrible. I scheduled an appointment for 10:00, showed up at 09:30 and checked in. The advisor informed me it would be 1 hour and 45 minutes to get my vehicle I scheduled an appointment for 10:00, showed up at 09:30 and checked in. The advisor informed me it would be 1 hour and 45 minutes to get my vehicle back. I was there for an oil change and tire rotation. At 12:00, I still havent seen my vehicle and no one came out to talk to me. I went to the service counter and spoke with the advisor to get an update about my vehicle. The advisor went to the shop and came back to tell me it was going to be another 1.5 - 2 hours longer before they could get to my vehicle because they were short handed. I left with my vehicle not being serviced and my entire morning being wasted. Also, all of the advisors have poor customer service skills and act annoyed when someone comes to the counter. More
They aren't pushey, they listen to what you want in a vehicle and they try there best to fit the right vehicle for your need and most of all they are very polite. vehicle and they try there best to fit the right vehicle for your need and most of all they are very polite. More