McLarty Daniel Chrysler Dodge Jeep RAM of Bentonville - Service Center

The service department at this dealership is a complete joke. They have had my truck for 6 weeks. I took it in on 6/15, was told it would be a week for repairs. I called a week later and was told it would joke. They have had my truck for 6 weeks. I took it in on 6/15, was told it would be a week for repairs. I called a week later and was told it would be an additional week as they needed parts by my service advisor. I called a week later with no answers, finally to find out that they haven’t even started the repairs. My service advisor lied during this process. I had to go to the dealership to get answers as no one would answer my calls. Including the service department manager. I asked for updates, please call me with updates during my visit. Left , no updates for over a week. I went back and spoke with the service manager after 4 weeks. My truck had not been touched by anyone. He stated I will give you updates, another week go by and I have to call and they still have not started any work. I call again after a week with no updates, all I asked for was updates and they absolutely refuse. I called again and the service manager stated we are starting on it after another week, I asked why have you not contacted me with updates. I am getting updates after I had come completely unhinged with there process and 6 weeks of my truck sitting there, 2 payments later. The service manager and team gave completely failed at any type of customer support. Stay away from this service department! More

Logan is by far the nicest guy in the service dept. !! Truly enjoy working with him... !! Truly enjoy working with him... More

Awful customer experience. Refused to help and was extremely rude when trying to get a recall done. 0/0 Refused to help and was extremely rude when trying to get a recall done. 0/0 More

It's a nice, clean, place with friendly staff that explained everything in a clear manner and answered any questions we had. explained everything in a clear manner and answered any questions we had. More

My car was there for months waiting on repairs. The warranty company sent multiple requests to the service department over the course of 3 weeks and they were all unanswered. We only received updat The warranty company sent multiple requests to the service department over the course of 3 weeks and they were all unanswered. We only received updates on the status of the repair when we asked. When the parts finally arrived 3 months later, it took the tech 3 more weeks to get to the repair. When we finally picked up the car, the repairs weren't done correctly and we had to return it immediately. We did not get an update for 2 days. We were promised the vehicle would be ready the following day. We checked in that morning to be sure it would be ready later that day and were assured it would. When we arrived at the end of the day, the repair had not been started and we were told to come back the next day. Unfortunately, this isn't our first terrible experience with a McLarty Daniel service department. Customer service is nonexistent and we will not return. More

The buying process was quick and easy with Ben and Alex! They were super helpful and very thorough in their follow up. I’d definitely recommend them! They were super helpful and very thorough in their follow up. I’d definitely recommend them! More

Bought a New truck in February that had the bed camera not working. Have taken it in 3 times for repairs, still not fixed. Also discovered 5 months ago the tires are rubbing the undercarriage and asked not working. Have taken it in 3 times for repairs, still not fixed. Also discovered 5 months ago the tires are rubbing the undercarriage and asked for a set of Factory tires to replace these (safety and wear issue) and have been told they can't do that either. McLarty put a lift-kit and bigger tires on the truck before we ever looked at it or bought it - The Tires are clearly are not up to code and they should be able to take them off. We have been getting the run around for 6 months, the General Manager will not call us back, POOR customer service for the brand new truck. How hard can it be for a dealership to order 4 factory tires - We would put them on ourselves if they would just replace the one that are unsafe. More

Drove over an hour only to be treated poorly. I waited over 10 minutes to be acknowledged by a service advisor when I arrived. I requested a rental car (which is included in my service plan) when I waited over 10 minutes to be acknowledged by a service advisor when I arrived. I requested a rental car (which is included in my service plan) when I made my appointment and when I got here they told me they don’t have any available but never called to make other arrangements. Advisor was very pushy about all the “add-on” options that he recommended. None of which are necessary for the first service appointment or for my truck. He then told me what my cost would be and when I said I had a prepaid plan he got very rude with me. I’m not sure what the point of giving all the information online to book the appointment if they don’t follow any of it when you get there. I feel like I was treated differently when they realized that I did not purchase the truck from here. I will not return here for future service. More

Christina was amazing when she helped me get my oil changed for my ford even though they usually don't service ford at the dodge location. she was sweet and came out to check on me a couple times in th changed for my ford even though they usually don't service ford at the dodge location. she was sweet and came out to check on me a couple times in the lobby. truly great experience. More

Very nice and personable also knowledgeable friendly. If I had a question she would get me the answers I needed If I had a question she would get me the answers I needed More