McLarty Daniel Ford - Service Center

Joel is an excellent parts Manager. Definitely knows his stuff and is customer service driven,kind and thorough. Goes beyond what you’d expect!! Definitely knows his stuff and is customer service driven,kind and thorough. Goes beyond what you’d expect!! More

Maybe unfair for me to review this dealer, I don't know. But I could not even get a call back. Worse yet, this McLarty initiated an automated text session with me, but didn't even respond to me. Strange, But I could not even get a call back. Worse yet, this McLarty initiated an automated text session with me, but didn't even respond to me. Strange, really, maybe they are just too busy to need my business? More

Absolutely no communication with the service department. Still waiting on my car to be repaired/serviced for over a month. Ridiculous. And, they can't blame it on the text program they use. I have been call Still waiting on my car to be repaired/serviced for over a month. Ridiculous. And, they can't blame it on the text program they use. I have been calling. More

Worst customer service I ever had and it has not got any better, my fiance has bought several vehicles from them and his family..but will not again, he paid lifetime warranty on his truck so he has to go ba better, my fiance has bought several vehicles from them and his family..but will not again, he paid lifetime warranty on his truck so he has to go back in order to keep it, he is currently waiting on service for the 6th time in a row for hrs.which I won't be surprised if they send him home and have him come back next day for the same experience, it doesn't matter who you talk to it hasn't changed, he was sent home after waiting all day 3 of the last 6 times it was serviced and had to come back the next day, we had to wait on a mngr. once to unlock the shop at 9:00 at night cause they forgot to leave it out and still had to bring it back to be serviced but he had to have it for work. Horrible service.. More

Take your vehicle to any other place on the planet. The customer service is the WORST I’ve ever experienced. It’s nonexistent! The really sad part is; the majority of the staff couldn’t care less. The The customer service is the WORST I’ve ever experienced. It’s nonexistent! The really sad part is; the majority of the staff couldn’t care less. The one saving grace is a person named Shelly. If I ever get my car back, which I’m beginning to think might happen, I will NEVER go back. This dealership doesn’t deserve to represent the FORD brand or any automotive brand for that matter. If quality repairs and good customer service are important to you, CHOOSE ANYONE OTHER THAN McLarty Daniel Ford. More

Dropped my truck off for safety recalls on 9-6-2022 and after many failed attempts to reach service or a manager I finally got my truck back on 11-27-2022 after many failed attempts to reach service or a manager I finally got my truck back on 11-27-2022 More

Worked with Tyler on a client that had some issues with the unit he purchased out of State. He made the client feel at home and welcome, and was very easy to work with from another Dealership on this issu the unit he purchased out of State. He made the client feel at home and welcome, and was very easy to work with from another Dealership on this issue. You have a great person in your Service Department and highly recommend him to any person looking for service work! Thanks for your help! More

Shakera was amazing. Dealership needs to work with customers better on pricing. Overall good experience and even after purchasing Shakera has been extremely helpful! Dealership needs to work with customers better on pricing. Overall good experience and even after purchasing Shakera has been extremely helpful! More

Had to call to find the status of my repair. It would have been more comforting to receive an update call from my service writer It would have been more comforting to receive an update call from my service writer More