McLaughlin Subaru

Friendly knowledgeable staff. Made car our purchase a pleasant experience. Would definitely purchase from them again. Made car our purchase a pleasant experience. Would definitely purchase from them again. More

Had service done on my wrx sti when I got it back within 10 miles the check engine light came on called the dealership the first thing the lady says is that nothing they did could of caused it to come on an 10 miles the check engine light came on called the dealership the first thing the lady says is that nothing they did could of caused it to come on and that I would have to wait 2 weeks and pay a diag fee for them to look at it instead I took it to another shop where they discovered it was throwing a code for air fuel mixture come to find out they super master tech from Subaru put my air filter back in incorrect after pulling it out to try to upsell me which I told them to replace it which they didn’t have one so it didn’t get replaced which caused there to be a gap in the air box and the tube from the filter to the engine was loose and not seated properly so ended up having to pay another dealership to fix the problem Mcglauglin created I would highly recommend anyone. Besides this dealership More

Great service great staff kept me informed about the service on my car and even wash the car service on my car and even wash the car More

If you're there to buy, it'll be a great experience. But hopefully you can find somewhere else to service your vehicle, because their service department is horrible. My radio has been acting up in m But hopefully you can find somewhere else to service your vehicle, because their service department is horrible. My radio has been acting up in my 2018 Outback. There was a major issue with the radios in my year/model having issues with them, and a warranty was extended for certain ones for 150,000 miles/8 years. My car is within both, but I wasn't sure if the extended warranty applied for mine. I said I only wanted to set something up if it would be covered under the warranty since obviously I know the radio needs replaced and I don't need a diagnosis. I was told it was covered under the warranty, so I set up an appointment. They told me I'd be charged a diagnostic fee of around $186 only if they couldn't get it to act up in the hour they spent with it. Since it does it SO often, plus the screen delamination is very obvious, I said sure. They sent me a text telling me about the appointment, and I noticed they had it marked as a 2019. I called again to verify because my vehicle isn't a 2019. Turns out they somehow had an entirely separate vehicle in the system with a different VIN under our names, but we've only ever owned our one vehicle. They had both listed. I again verified that it was covered under the warranty since it's a 2018 and was told that it was. This was two separate people that I talked to and verified that it was covered under the warranty extension. We drop it off the night before for a 7:30am appointment, and I get a call at 8:15 this morning. They tell me, yes, I obviously need a new radio, but that it's not covered under the warranty because it's a 2018 and the warranty is expired and a new one would be $2k. However, they will check with Subaru and see what they can do after I explain that I had checked and double checked this with them before bringing it in. He says he will call back. 3 hours later, I haven't heard anything other than getting a video from a tech of all the things they recommend I pay to fix that have nothing to do with my radio, so I go in. They tell me Subaru will give me $500 towards it, and I say no thanks. They tell me ok, they'll have the vehicle washed and bring it around soon. Once they bring it out, I start to get in, and the service advisor stops me and says "woah, you can't leave. You have a diagnostic fee to pay." I explain that, no, I absolutely should not, because this is on them. He tells me he called me this morning at 8:15 and told me there would be a fee.He had said he would check with Subaru and get back to me, and he didn't. Also, how did he know I needed a new radio if it hadn't even been looked at yet (other than the obvious...but if it's so obvious, why do I need a "diagnostic inspection")? He's clearly frustrated with me, doesn't say anything, starts typing, then walks away. He just walks up and says "here is your paperwork" and sends me on my way (and doesn't make me pay, obviously). Let me be clear that I had the utmost patience, even if I was annoyed, until they tried to get me to pay almost $200 for their own doing. We've purchased 3 vehicles over the years at McLaughlin, and I was planning to make that 4 when I upgraded. I understand people make mistakes. This, however, wasn't a mistake. This was basically them trying to screw me over and rip me off. If they had let me drive off without trying to screw me out of almost $200, I would have been annoyed at the time wasted, but moved on with my life. Several months prior, they had my vehicle in for service and told me it would be a day or two. It took over a week. The manager was nice, but everyone else was dismissive and rude and never offered to do anything to help. I was without the car seats for my kids in there for over a week since I thought it would be brief. The communication and customer service at this shop is subpar, to say the least. I won't be back. More

Always delivers a high level of expertise. We always leave feeling confident in the service we receive. We always leave feeling confident in the service we receive. More

Steve Hamand was great as my service advisor. I went for my first service on my fist Subaru. Went on a Saturday for the express service with no appointment. Got in and done within an hour. St I went for my first service on my fist Subaru. Went on a Saturday for the express service with no appointment. Got in and done within an hour. Steve went through the results and the waiting area was clean and comfortable More

I cannot emphasize enough how happy I was to work with Kim Hicks and the team at McLaughlin Motors. I am a young woman and first time buyer, so this experience could have been nerve wracking and stressful Kim Hicks and the team at McLaughlin Motors. I am a young woman and first time buyer, so this experience could have been nerve wracking and stressful, but Kim made me feel so comfortable with the process, confident in my decisions, and reassured that I was in great hands. She took the time to walk me through some of the complexities of car buying that I didn't understand, and she explained very clearly where every $ was going. I would recommend that anyone in search of a Subaru to contact McLaughlin Motors and ask for Kim Hicks for a personal, honest, trustworthy, easy, and overall enjoyable experience. More

I would highly recommend McLaughlin Motors. Clear communication and smooth leasing process and they have great service as well. Clear communication and smooth leasing process and they have great service as well. More

Kim Hicks and the team at McLaughlin Subaru are awesome. Kim especially is very understanding about my situation and her help is appreciated. Thank you. Kim especially is very understanding about my situation and her help is appreciated. Thank you. More

I used this dealership because of all the compliments I heard from friends, and it was true. All were great to work with. Our salesperson went above and beyond. heard from friends, and it was true. All were great to work with. Our salesperson went above and beyond. More