We drove over an hour to come to McLaughlin's, rather than look locally. My wife and I were interested in a used Subaru that we heard was available. Kim sent us a video of the car immediately. We asked her to hold the car for us until the next day because we were Very interested. Upon arrival, we were immediately greeted by Brian Cox. We discussed the vehicle, drove it and purchased it! There were a few minor things that needed addressed and every detail was taken care of. When we received the car, it was immaculate! Throughout the entire process, each individual we encountered, Robert in finance and Josh Young, the new car manager, were both efficient, polite and professional. We toured the service department as well, and there is no doubt that We will drive to McLaughlin's for all of our service needs. The team of people at McLaughlin's far exceeded our expectations and we will definitely tell others about our car buying experience!