Mears Mazda Volvo
Lubbock, TX
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Sales Tristan was great got me exactly what I wanted and we did it for a great price point! Would recommend. Everyone I’ve dealt with was great Tristan was great got me exactly what I wanted and we did it for a great price point! Would recommend. Everyone I’ve dealt with was great More
Great jod When we bought the car great job very fast a quick. Excellent sale job only negative when we brought car back to service and detail I waited 45 min be When we bought the car great job very fast a quick. Excellent sale job only negative when we brought car back to service and detail I waited 45 min before someone help me More
Customer centered The service department was professional, courteous and efficient. They went beyond expectations. Management listened to customer concerns and fulfille The service department was professional, courteous and efficient. They went beyond expectations. Management listened to customer concerns and fulfilled requests with courtesy and satisfaction. This was my best-ever experience at Mears. More
Back up to excellent service! Some employee turnover in the service department left me feeling that I did not receive the usual excellent service. I do not like to complain, but we Some employee turnover in the service department left me feeling that I did not receive the usual excellent service. I do not like to complain, but went to a manager to discuss my concerns. Apparently they gave some customer service lessons to the newbies, because I see a return to the gold standard for Mazda. Thank you! More
service department I have a recall on my Mazda for the pistons for my back lift door. I made an appointment with Mears service dept. to have them replaced. I live abou I have a recall on my Mazda for the pistons for my back lift door. I made an appointment with Mears service dept. to have them replaced. I live about 190 miles away from this dealer and if I didn't get caught in a traffic delay, I would have driven all the way for NOTHING. I called them when I was waiting in traffic to let them know I may be a little late because of the road construction. The service guy I talked to on the phone said that they didn't even have my parts in stock. I thank God that I got stuck in traffic and made that phone call, I would have been a very mad person if I drove the rest of the way. They didn't even have the courtesy to call and let me know before I left. More
Mears Volvo Cameron went out of his way to make sure all my service work was taken care of. We had a few miscommunication issues in the beginning but once we we' Cameron went out of his way to make sure all my service work was taken care of. We had a few miscommunication issues in the beginning but once we we're all on the same page everything was smooth sailing. I thank Cameron and the service guys for taking good care of me and my car. More
Great experience Everything was good and they worked very fast. Very friendly and did everything they could to get you what you wanted I would definitely go back to pu Everything was good and they worked very fast. Very friendly and did everything they could to get you what you wanted I would definitely go back to purchase another vehicle More
Mazda 3 service Joe & his stafff are very professional & helpful They made an appointment for me & finished the work in a timely manner. They also dropped me off & p Joe & his stafff are very professional & helpful They made an appointment for me & finished the work in a timely manner. They also dropped me off & picked me up when they were finished. More
Rapid!! Dropped my car off for appointment to get rear pads. They called me about 2 hrs later saying I was done! These people will do you right 👍 Dropped my car off for appointment to get rear pads. They called me about 2 hrs later saying I was done! These people will do you right 👍 More
EFFICIENT SERVICE WHEN WE PURCHASED OUR 2018 XC90, WE WERE TOLD TO EXPECT VERY EFFICIENT AND PERSONAL SERVICE. WE HAD A MINOR PROBLEM WITH A RATTLE IN THE HEADLINER. TH WHEN WE PURCHASED OUR 2018 XC90, WE WERE TOLD TO EXPECT VERY EFFICIENT AND PERSONAL SERVICE. WE HAD A MINOR PROBLEM WITH A RATTLE IN THE HEADLINER. THE PROBLEM WAS DIAGNOSED AND VOLVO HAD A FIX FOR IT. WE SCHEDULED A REPAIR DATE AND ASK THAT A LONER CAR BE AVAILABLE—IT WAS! REPAIR IS SATISFACTORY... WHAT MAKES THIS IMPORTANT TO US IS THAT WE LIVE 115 MILES AWAY!!!! More