Mears Mazda Volvo
Lubbock, TX
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The people were amazing and helped me 100% if the way. I will be buying/servicing my cars here for the rest of my life! They are one of the last family run dealerships in the area and take pride in there w I will be buying/servicing my cars here for the rest of my life! They are one of the last family run dealerships in the area and take pride in there work. Slaesmen aren't sleepy and the service area is top notch. More
Very good experience Mears was overall a very good experience. Tristan sold me on a car, a cx-5, pretty much immediately. He's very knowledgeable and low pressure, as wel Mears was overall a very good experience. Tristan sold me on a car, a cx-5, pretty much immediately. He's very knowledgeable and low pressure, as well as genuinely friendly, and I appreciate that type of approach a lot with a big purchase like this. My budget was a little restricted in some ways, and both he and Jeremy went above and beyond in figuring out something that would work for me. I feel like I got a very fair deal and will do business with them in the future without reservation. More
40,000 mike service Even though there were several cars waiting in front of me, the service guys got right to work on mine since I had booked an appointment time. In no t Even though there were several cars waiting in front of me, the service guys got right to work on mine since I had booked an appointment time. In no time, my car was ready, washed , and set to go. Thanks guys! More
Excellent dealership! David Hadley, our salesman, was outstanding! He worked extremely hard to get the deal done. I would recommend him to anyone looking for a new or use David Hadley, our salesman, was outstanding! He worked extremely hard to get the deal done. I would recommend him to anyone looking for a new or used vehicle! This was my first experience with Volvo and they did not disappoint! More
Will never use you again My car was in for routine maintenance and a break job in mid June. The check engine light was coming on at that time. I asked you to check it and was My car was in for routine maintenance and a break job in mid June. The check engine light was coming on at that time. I asked you to check it and was told everything was fine. Within 2 days of leaving, it was coming on again. When I brought it back, you now tell me its the catalytic converter. How did that go out I 2 days. Not to mention after you did the break job, a break switch went out, and you left a piece of the undercarriage hanging down. So now have several break light warnings on the dash going off. Just not impressed by the whole experience. Maybe it really is all coincidental, but I have a hard time believing that. It's also hard to get anyone to answer the phone, I got hung up on several times. Meanwhile, I was contacted 3 different times by the sales department about if I wanted to trade my car in. That didn't seem pushy at all! More
Oil change I was surprised that an oil change did not take very long. Jesse was very nice and helpful. The oil change was pretty fast which is what I like. I was surprised that an oil change did not take very long. Jesse was very nice and helpful. The oil change was pretty fast which is what I like. More
Volvo XC90 Just bought vehicle. Have not yet used service center. Sales staff was very friendly and professional. Allowed for an adequate test drive and first pr Just bought vehicle. Have not yet used service center. Sales staff was very friendly and professional. Allowed for an adequate test drive and first price offered was accepted. More
Disorganized, confused and shady There is so much to write I don’t know if I can get it all down. All I needed was my AC fixed. I came to the dealer because I thought they had spec There is so much to write I don’t know if I can get it all down. All I needed was my AC fixed. I came to the dealer because I thought they had special experience and expertise in their particular brand of car and perhaps they do, but it didn’t show. the second I walked in every employee I spoke to looked confused and had to go ask someone else the answer to my questions. First they ordered the wrong part after I clearly told them several times exactly what it was I needed. I also asked for a windshield repair several times and this fell completely on deaf ears until they returned my vehicle to me and blew me off by saying that I could contact a third party. Great. overall their general incompotence put me and my family an entire day behind schedule, and then told me I needed to pay them an additional 1150 to get my ac fixed because the compressor wasn’t getting power from the battery and refused to buy the part back when I told them I didn’t have another day to burn away waiting for something that will probably never happen. This was by far the worst experience I’ve ever had with a mechanic anywhere. More
New Car Tyson and Jeremy were a huge help in the buying process. We came really just to test drive a Volvo XC 90 and see what they had on the lot. We walked a Tyson and Jeremy were a huge help in the buying process. We came really just to test drive a Volvo XC 90 and see what they had on the lot. We walked away with a new Volvo and very satisfied customers. More
Repair I had my passenger air bag replaced and also the lower arms( not sure what that is) but was an excellent job done repairing all that was needing to be I had my passenger air bag replaced and also the lower arms( not sure what that is) but was an excellent job done repairing all that was needing to be repaired More