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Med Center Mazda

Pelham, AL

Overview
Employees
Reviews
Vehicles
4.8
3,161 Reviews
At Med Center Mazda, we look forward to assisting you in the car-buying process. We understand that you have many options when it comes to dealerships. That’s why we take care of our customers by providing numerous specials and offering a top-notch service center. At our dealership, we put customers first. We are conveniently located at 80 Drivers Way, Pelham, AL, 35124. For residents of Hoover, Bessemer, and Calera, we’re only a short drive away. Visit us today for a memorable experience at our dealership. We look forward to putting you behind the wheel of your dream vehicle!
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80 Drivers Mart Way

Pelham, AL

35124

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Showing 3,161 reviews

May 02, 2025

Great Customer Services The customer service experience was exceptional, marked by friendly and attentive staff who went above and beyond to address my needs. They were prompt in responding to my inquiries More

by Marcusj.leonard
Recommend Dealer
Yes
Employees Worked With
Tyler Alldredge
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May 02, 2025

Was my first experience here, but was very well pleased with the professional service there. More

by rodneywillif0rd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Farmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025

Very professional and answered all my questions. I would be happy to recommend this dealership to friends More

by N Coxwell
Recommend Dealer
Yes
Employees Worked With
Tony Blackwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Blackwell
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May 01, 2025

Honestly, I've never been to a dealership service department where no one comes out to help you. Every other service department has someone that actually comes out to introduce themselves and ask how More

by jdbackus1
Recommend Dealer
Yes
Employees Worked With
Someone in the service department.
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May 02, 2025 -

Med Center Mazda responded

Hi there, Thank you for taking the time to share your experience. We’re very sorry to hear that your visit didn’t meet expectations, especially when it comes to the level of customer service you received. What you described is not the standard we strive for, and we take your feedback seriously. Please know that we'll be addressing this with our service team immediately to ensure better consistency in how we welcome and assist our customers. In the meantime, we’d love a chance to make this right. If you're open to it, reach out to our GM, Chris Martin, at cmartin@medcentermazda.com, so we can learn more and try to turn this experience around for you.

April 30, 2025

Nice, trustworthy I trust what they tell me about what my car needs Friendly atmosphere More

by TERRIEWATTS
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hobbs
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April 29, 2025

Best collision center I’ve experienced in my nearly 70 years. Knowledgeable and friendly staff, good work and clean suv when I picked it up. Would use again if ever the need arises again. More

by DEE.RDB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 29, 2025

It was a great experience. Tony worked with me to get me my dream car. More

by ebonyhmadison
Recommend Dealer
Yes
Employees Worked With
Tony Blackwell
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April 28, 2025

My technician went above and beyond to help me. He was easy to work with and answered all my questions thoroughly and promptly More

by lindaearlene
Recommend Dealer
Yes
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April 28, 2025

It is our second Mazda that we purchased from Med Center in the last two years, and both times we had great experience. I rate Mark Cooley 10 out of 10. More

by DG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Clarkson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 28, 2025

Wait was too long but the service was good. I waited over two hours for an oil change that was a scheduled event. More

by Mollymphoto
Recommend Dealer
No
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hobbs
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May 01, 2025 -

Med Center Mazda responded

Thank you for your feedback—we’re glad to hear you were satisfied with the service overall. That said, we understand how frustrating it can be to wait longer than expected for a scheduled oil change, and we apologize for the delay. Our team is continually working to improve efficiency without compromising the quality of care our customers deserve. Feedback like yours is invaluable in helping us identify where we can do better, and we’ll be reviewing this experience to help ensure smoother visits moving forward. If you’d like to discuss your concerns further, please feel free to reach out to our General Manager, Chris Martin, at cmartin@medcentermazda.com. We appreciate you bringing this to our attention and look forward to providing a better experience next time.

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