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Med Center Mazda - Service Center

Pelham, AL

4.7
1,890 Reviews

1,890 Reviews of Med Center Mazda - Service Center

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February 09, 2022

Lackluster in personality by Service staff, but boy do they want you to do 1000 surveys. Sales and Finance were fantastic and lacking the pressure of other dealers More

by bdefanti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Blackwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Med Center Mazda responded

Thank you for your feedback. We're sorry to hear that your experience wasn't a fully positive one and we try our best to ensure we gather feedback so that we can improve. When convenient, please contact our General Manager, Chris Martin, at cmartin@medcentermazda.com. Thank you for your time.

February 09, 2022

Quick and easy with an appointment. Quick and easy with an appointment. That is all. More

by amerikanpiekg
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2022 -

Med Center Mazda responded

We appreciate the positive feedback. It means a lot. Have a great day!

February 08, 2022

Nice waiting area with drinks and snacks, definitely incentive for me to get my car serviced there since I can wait in comfort. However, price charged on a blown bulb was higher than what I was quoted More

by UAARIEL
Recommend Dealer
Yes
Employees Worked With
James Hobbs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Med Center Mazda responded

Thanks for your feedback. We're sorry that your visit wasn't fully 5-stars. We try to be transparent when performing a service but sometimes costs can be higher than the estimation. We'll gladly go over any concerns and would love to hear more about your situation directly. When convenient, please contact our General Manager, Chris Martin at cmartin@medcentermazda.com.

February 08, 2022

Always courteous and friendly. Do miss having cars in the showroom to look at, though More

by julie.gilliom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Feb 09, 2022 -

Med Center Mazda responded

Thanks for your 5-star review, Julie. We're sorry that we didn't have cars to look at in our showroom but, we are pleased to hear that our team was courteous and friendly. We hope to see you again in the future!

February 08, 2022

Friendly and knowledgeable personnel at the Mazda center. The customer waiting area is comfortable and has snacks . More

by Little
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2022 -

Med Center Mazda responded

Thanks for your 5-star review! We're happy to hear that you had a great experience with us and enjoyed the waiting area. We hope to see you again in the future.

February 07, 2022

They're quick and efficient, the waiting area is nice and comfortable, and I'm always treated well. I especially like and appreciate Mr. Hobbs More

by roseberry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Med Center Mazda responded

We're happy to hear that you enjoyed your visit. We'll share your comments with the team. We look forward to serving you again in the future.

February 07, 2022

Med center Mazda goes above and beyond to meet your expectations. Someone is always available to answer questions or assist. They make me want to choose Mazda forever! More

by hannashelley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Feb 08, 2022 -

Med Center Mazda responded

Hello, that’s wonderful to hear. Thanks so much for leaving us a review. Hope to see you again in the near future!

February 07, 2022

Everyone was very pleasant. My car was serviced quickly. The waiting area was clean and well-stocked with snacks and drinks. Joey, my salesman, checked to make sure I'm still loving my Mazda... I am! The "c More

by maryramsey5628
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Chance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2022 -

Med Center Mazda responded

Hi Mary, we appreciate the positive feedback. It means a lot. See you soon!

February 06, 2022

We use Med Center Mazda for service on both of our Mazda autos. The online scheduling system is easy to use and the work is always completed within a reasonable time. Prices are not inflated like other serv More

by kwhwoodstix2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : New service advisor, Joe. , Bim Songer
Feb 07, 2022 -

Med Center Mazda responded

Thanks for the kind words. Our service technicians work hard to provide a quality customer experience and we're glad to hear they succeeded. Let us know if there is anything else we can do for you. We hope to see you again soon!

February 04, 2022

Always have a great service experience when bringing my car in. I really appreciate the full walk around video and the texting features. More

by Destin Stephens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bim Songer
Feb 07, 2022 -

Med Center Mazda responded

Destin, Thank you for choosing us to service your vehicle! We appreciate your business and look forward to your next visit. Please let us know if there is anything else we can assist you with. Safe travels!

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