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Med Center Mazda - Service Center

Pelham, AL

4.7
1,863 Reviews

1,863 Reviews of Med Center Mazda - Service Center

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January 25, 2024

Great experience. Everything was timely and professional. The waiting time was comfortable. Everyone was nice. More

by lawry.ii78
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hobbs
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January 24, 2024

They saw me promptly, everyone was courteous and professional, my options were explained to me, and the maintenance was performed on my car in a timely manner and to my satisfaction. More

by whkennedy23
Recommend Dealer
Yes
Employees Worked With
Tyler
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Jan 24, 2024 -

whkennedy23 responded

They saw me promptly, everyone was courteous and professional, my options were explained to me, and the maintenance was performed on my car in a timely manner and to my satisfaction.

January 24, 2024

Friendly from drop off to pick up. Excellent communication. Fantastic customer service and very welcoming More

by Satzbach82
Recommend Dealer
Yes
Employees Worked With
Dj
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January 24, 2024

They were very thorough with the video description of my car. My work was completed in a timely manner. The staff were pleasant and efficient. More

by candymahaffey1956
Recommend Dealer
Yes
Employees Worked With
Service Department
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January 24, 2024

James Hobbs talks to customers in a snappy, condescending, and uncaring way. His tone makes you feel as if you are in interruption to his job instead of the reason he has a job. More

by rickmclainpersonal
Recommend Dealer
No
Employees Worked With
James Hobbs
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hobbs
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Jan 25, 2024 -

Med Center Mazda responded

Hi Rick, Thank you for sharing your feedback with us. We're sorry to hear about your less than 5-star experience with us. Our customers' satisfaction is of the utmost importance to us, and we want to ensure a positive experience for everyone. We would appreciate the opportunity to speak with you directly to learn more about what happened and address your concerns promptly. Please feel free to contact Chris Martin, General Manager, at cmartin@medcentermazda.com at your earliest convenience. We appreciate your input and hope to have the opportunity to improve your experience in the future.

January 23, 2024

Anthony was my sales person and was great. I would definitely buy another vehicle from here. More

by baughmantyler38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Beaman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 23, 2024

Always kind and personable . Very professional. Showed what they were looking at and verbally explained as videoed. More

by whitejoni
Recommend Dealer
Yes
Employees Worked With
I believe it was Jeremiah
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January 23, 2024

I feel confortable and in great hands They look out for my best interest So happy with the hole service More

by cristiann.ruiz.imt
Recommend Dealer
Yes
Employees Worked With
Chris
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January 22, 2024

G I'll be honest, I wasn't there and they fixed my car which is what I wanted. It was fine More

by jaredmc54
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hobbs
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January 22, 2024

Did a thorough inspection of my vehicle by video which was so helpful and also honored a 3 year warranty on. A battery which I needed More

by peadiddle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
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