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Med Center Mazda - Service Center

Pelham, AL

4.6
1,898 Reviews

1,898 Reviews of Med Center Mazda - Service Center

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April 19, 2025

Will is awesome and he made sure to get the used & certified car in tip top shape once we bought it. More

by jwoodvandy
Workmanship
Recommend Dealer
Yes
Employees Worked With
Will Lastrapes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2025

Courtesy, friendly and excellent service. I would recommend anyone needing to buy a car or needing service to visit Med Center Mazda More

by gkenyon1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Stratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2025

Nice facilities. Fast service. Able to get in and get out in a timely manner. More

by Pete M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2025

Service Dept is THE BEST I've used in 50 yrs of car ownership...They even video the work being done explaining all. Nice waiting area...Excellent customer service from the Service Advisor... More

by Cardiacate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DeWayne Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Stratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 16, 2025

It was much better than my last visit. My last visit was HORRIBLE! So much I wish there was another Mazda dealership in town. But this time it was better and I hope moving forward it stays More

by Cherlynette14
Recommend Dealer
Yes
Employees Worked With
James Hobbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Hobbs
April 16, 2025

This was the best routine car service I have ever experienced. This should be the standard! More

by Miniex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Stratton
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 15, 2025

I have taken my car to the dealership every since I purchased it wouldn’t take it to anyone else More

by marguerite mcnamee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 14, 2025

Service took over 2 hours and after they balanced my tires the care developed a shake it didn’t have before. Disappointed More

by zachbrown656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t, Know
Apr 15, 2025 -

Med Center Mazda responded

Hi Zach, Thank you for bringing this to our attention. We’re very sorry to hear that your recent service visit didn’t meet your expectations and that you experienced a new issue after your tire balance. Our goal is always to provide efficient, high-quality service, and we regret the delay as well as any inconveniences. We take feedback like this seriously and would appreciate the opportunity to inspect the vehicle again to make things right. Please email our General Manager, Chris Martin, at cmartin@medcentermazda.com, so we can schedule a time to take another look and ensure everything is resolved to your satisfaction. We truly value your business and hope to restore your confidence in our service team.

April 13, 2025

Pretty good customer service. Love the fact that they send a short video of the work completed by a service technician. More

by mroneal3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Burns
April 12, 2025

It was a positive experience all around. They were very informative and kept me notified every step of the way. The video was unexpected and thorough... And the guy at the desk, Tyler I thin More

by robbyrawls30
Recommend Dealer
Yes
Employees Worked With
Devon Peel
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