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Med Center Mazda - Service Center

Pelham, AL

4.6
1,903 Reviews

1,903 Reviews of Med Center Mazda - Service Center

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July 11, 2023

I received a greeting when I got there. d J made sure everything he had on his service log was all I needed done. More

by marguerite mcnamee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DJ
July 09, 2023

Very professional technician explained the issue with clarity so I could understand the cars issue. More

by jacquelynhern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Burns
July 08, 2023

I enjoyed the experience I had at Med Center Mazda. Rubin got mr in and out. Everyone was helpful. I liked the video explaining the brakes and tire rotation. Thank you all for the special treatment More

by elizabethkemmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rubin Lapidus, Barry Burns
July 06, 2023

Everyone at MedCenter Mazda has been so helpful and nice since I first started using the service department in 2010. I highly appreciate all they do and would recommend them. More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2023

Too much turnover, too much handing off to the next person, and too much disorganization. More

by anniebrown214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I’m not rating any individual
Jul 06, 2023 -

Med Center Mazda responded

Thank you for your review, Annie. We're sorry to hear that you recently experienced disorganization when working with our team and for any inconvenience caused. We value your feedback and want to ensure that we provide the best possible service to you and our customers. To address your concerns directly, please contact our General Manager, Chris Martin, at cmartin@medcentermazda.com at your earliest leisure. We look forward to speaking with you and working towards improving your experience with us. Thank you.

July 05, 2023

Great dealership! We have bought two cars here and have had wonderful experiences. My next car will come from Med Center Mazda! More

by lezliwaits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Clarkson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Blackwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Eaves
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry Burns
July 05, 2023

Check in was quick, ongoing status provided, detailed video of service checks and ease of check out More

by hayhurstk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Clarkson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Chance
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Mayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Eaves
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2023

Initial buying experience was good. Service department has been prompt and fairly efficient. No real complaints. More

by fullilove7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2023

The service eas good but the last time and this time i told them the infotainment system just resets/restarts randomly and no one is ever there to look at it More

by Cat car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry Burns
July 02, 2023

Professional ,courteous and fast. Food and drinks provided while I waited!! Wish all retailers were this great !! More

by vczza57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hobbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
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