Mel Hambelton Ford

Very friendly and always willing to go the extra mile. Love the atmosphere and events Lisa has for everyone. Love the atmosphere and events Lisa has for everyone. More

The staff makes this dealership what it is. They are top notch. They are knowledgeable, friendly honest and simple. They are top notch. They are knowledgeable, friendly honest and simple. More

I have been in the market for a new F-150 for nearly two years. I had the privilege of working with Rudy. From the moment I shook his hand on the lot I felt at ease and in no way under any pressure. He was years. I had the privilege of working with Rudy. From the moment I shook his hand on the lot I felt at ease and in no way under any pressure. He was extremely knowledgeable in the process and highly professional from beginning to end. Even though I knew exactly what I wanted, he still took the time to show me two other trucks which offered other options and amenities I never would have considered otherwise. He felt more like an educator rather than a sales representative. He was courteous and in no way pushy. He continuously asked me if I needed anything whether it were snacks or beverages. From start to finish, Rudy demonstrated that he is a true professional and customer oriented leader within this organization. Unfortunately, Rudy was not the only individual I had to deal with the date of my purchase. After the cash deal was made, I was lead to the finance department where I was introduced to James. I have to admit, I am shocked that James has an overall 5 star review on this website. At no point did I feel I was getting even a 1-star level of customer service from him. From the moment I stepped into his office I felt like an inconvenience. On two separate occasions he indicated he wasn't even supposed to be working as late as he was and that he just wanted to go home. This made the entire transaction feel rushed and as if I were just another number to him. When I asked if he had a phone charger I could borrow in order to have enough battery life to download Ford Pass he responded with, "I do, but I'm using it". (This caused me to have to drive all the home just to get my charger then come all the way back to the dealership to have the other staff show me how to install Ford Pass.) Furthermore, when I declined to purchase an extended warranty I felt belittled when he stated in a passive aggressive tone, "It's your money." The final moment of frustration was when I asked for a copy of the Gold Standard Checklist and he refused to provide one and stated, "We will mail it to you with your title and if you need it sooner, you can get it online". Had I not already spent 5 hours at the dealership, I likely would have walked out after my interaction with James. I understand that we all have bad days, however, when you are in a customer-centric line of business where an individual is writing a check for tens of thousands of dollars to your company when the exact vehicle is available 13 miles east, it is important to never show it, especially multiples times over. Having been in customer service for over 15 years, I would be repulsed and beyond embarrassed if I found out one of my employees treated a customer the way James treated me. As much I wanted to leave a 2-star review to emphasize how poorly the final phase of my truck purchase went, I continually remind myself of my experience with Rudy and how enjoyable and professional he was to work with. This is what lead me to leaving the overall 3-star review. It is my hope that James was truly just having a bad day and that his ratings on this site are indicative of his true customer service skills, unfortunately for me, I missed out on those skills the day of my purchase. Ultimately, my next purchase will be from Mel Hambelton, however, I will request to have a different finance department representative to ensure my experience is flawless from beginning to end. More

Had an interesting conversation with Mr. Brogdan, I was a serious qualified buyer until my conversation with Mr. Brodgan who represented himself to be the Sales Manager. After a few conversa Brogdan, I was a serious qualified buyer until my conversation with Mr. Brodgan who represented himself to be the Sales Manager. After a few conversations with him I felt that he was being deceptive in representing the vehicle he was attempting to sell me, As I felt no confidence in his approach I ended the call. I called back and asked to speak with the GM Phil Nightingale the operator ask me to hole. Mr. Brogdan picked up the phone and stated that Mr. Nightingale does not speak to the public and that he handled his business. I asked to leave a message for the GM and again I was informed he does not return calls. Very disappointed in the lack of service. DA More

Obi was awesome and got us in contact with Alex. He was very patient with me while I tried out three trucks and looked at a few others. I made my decision and negotiations and financing went well an He was very patient with me while I tried out three trucks and looked at a few others. I made my decision and negotiations and financing went well and I am proud to say I am an owner of a 2022 F150. Thank you so much to the whole team at Mel Hambleton for making it a smooth ride. I appreciate you all. More

Rudy was very helpful in getting me into a 2023 Maverick. After communicating my wishes, Rudy helped me place an order in a very narrow order window, ensuring my build spot. After a six month wait, he was ab After communicating my wishes, Rudy helped me place an order in a very narrow order window, ensuring my build spot. After a six month wait, he was able to get me into a similar vehicle significantly earlier, and walked me through the process. Rudy was always very fast to communicate, courteous, and respectful. More

Excellent service and amazing sales man. Was so knowledgeable and made sure we were happy with purchase even after the sale. Was so knowledgeable and made sure we were happy with purchase even after the sale. More

Blake was excellent in showing us a few vehicles that I was interested in looking at. He was not pushy in upgrading or showing me anything I did not want. After we chose the vehicle I went home and we work was interested in looking at. He was not pushy in upgrading or showing me anything I did not want. After we chose the vehicle I went home and we worked on the numbers over the phone. The process was easy and fair. This is our 4th vehicle from them and we will continue to in the future. More

Mel Hambleton Ford is great, easy to work with, and they bend over backwards to make the deal. I’ve never had a bad experience at Mel Hambleton Ford. bend over backwards to make the deal. I’ve never had a bad experience at Mel Hambleton Ford. More

Mel Hambleton is great all around. The inventory covers all types of vehicles. The staff is warm and welcoming. And you get your money's worth. The inventory covers all types of vehicles. The staff is warm and welcoming. And you get your money's worth. More