Mel Hambelton Ford

Obi is very knowledgeable, helpful, and totally gets what customer service is supposed to be. This is my second car buying experience with him and third car from the dealership. I think that speaks for its customer service is supposed to be. This is my second car buying experience with him and third car from the dealership. I think that speaks for itself. More

There is one person that is a go to guy, when it comes to car buying, and that person is John Santellan. John works for in connection with every area of the dealership in assistance with your total Ford exp car buying, and that person is John Santellan. John works for in connection with every area of the dealership in assistance with your total Ford experience, to include after the sale. You call John and he assists you with the best of his ability. More

Obi is by far the best to work with at Mel Hambelton Ford. He has gone above and beyond to ensure we have a good experience. Ford. He has gone above and beyond to ensure we have a good experience. More

My experience at Mel Hamilton was very pleasant. Unlike most other dealerships, they were not pushy, listened to exactly what I wanted, and did not waste my time. Because of their patients with us, we were most other dealerships, they were not pushy, listened to exactly what I wanted, and did not waste my time. Because of their patients with us, we were able to get into the vehicle we had been searching for and for the right price! Our salesman, Justin, was very great! More

I been going to Mel hambleton for a long time always good to me I will go back. The service department always good to me Justin my sale man was awesome and help pick the best car for me good to me I will go back. The service department always good to me Justin my sale man was awesome and help pick the best car for me More

Justin Blevins was very efficient and helpful. He knew what we needed and kept everything in the range. Friendly, family oriented and focused on us. what we needed and kept everything in the range. Friendly, family oriented and focused on us. More

Dorian couldn’t have done any better. He was patient, helpful, and also made himself worth buy from him. We will be back with Dorian. helpful, and also made himself worth buy from him. We will be back with Dorian. More

They cared before but not during or after the sale. Acted like I was inconveniencing them but I got the car I wanted. Would not recommend. like I was inconveniencing them but I got the car I wanted. Would not recommend. More

South Broadway Style Sales! Our daughter bought a 2016 CERTIFIED PRE OWNED Hybrid Fusion one evening, paying largely in CASH (!). I attempted to negotiate the price but Tomm Our daughter bought a 2016 CERTIFIED PRE OWNED Hybrid Fusion one evening, paying largely in CASH (!). I attempted to negotiate the price but Tommie assured me he could NOT budge ONE cent on the sale price because of the STRINGENT inspection for CPO. We expected CPO status meant items such as windshields and plastics would be intact, especially with us buying the car in inclement weather which didn't clear for several days. After a few days of babying this car around in bad weather, we set out to detail it and found a rock chip waaay down in the corner of the windshield and a cracked turn-signal plastic on the driver's side mirror. Two items which, to be fair, could easily have been overlooked, even during a so-called "stringent" inspection. Or ignored during one? When I brought these to the attention of MH Ford, they went through the charade of having the car dropped off. The salesman actually had to pay to fix the windshield himself! Then Nolan refused to fix the mirror, essentially calling me a liar and insisting that the damage MUST have occurred under my care, in the 75 or so miles driven, NOT POSSIBLY *AFTER* the inspection by one of their careless car-moving employees or on a test drive or in their CROWDED LOT. SIX WEEKS elapsed between the inspection and purchase date! We didn't even mention the cracked c-pillar moulding. The grubby size 10 finger prints on the headliner were a nice touch too. I suppose we did that as well? The night of the sale? We had just made the deal and noticed NO FLOOR MATS, naturally. So, they found some cheap weathertec mats from another Fusion and put them in. Just like the old days! You buy a used car, get it home, and NO JACK so you go back to the dealer and they take one from another car. It instantly reminded me of SOUTH BROADWAY dealerships. Always at least one car on the lot with a missing jack or something. Since when do CERTIFIED PRE OWNED cars have missing floor mats, broken windshields and plastics? They even dropped the ball shuttling my daughter to and from work. I had to remind them to pick her up since they were TOO CHEAP to give a CPO customer a loaner car for a day. But they had no intention of providing service in the first place, did they? The shuttle driver said this was common at the end of the day. Pivotal moment with MH Ford here. They can fix the mirror, fairly cheaply, or say goodbye to future sales. Oh, and their service drive and lube service too. 3 of our 4 FORDS have warranties. The dollars just keep ADDING UP, don't they? Bottom line: Even CPO cars need thorough, up close visual inspection, inside and out. These people won't budge ONE INCH. Very eager to get you OUT THE DOOR. **UPDATE** MH Ford has agreed to split the difference on wholesale cost of the part. I will install the part myself. Upgrade to 3 stars. Should be free of charge. This car was sold six weeks after it's CPO inspection. Be careful. +++UPDATE+++MH Ford didn't like a 3-star rating and stated that if I didn't remove it, they wouldn't sell me the part for 1/2 price. . Keep your part. Back to one star. If I could give you ZERO, I would. It truly is amazing to me. The kicker is that they NEVER RAN THE CAR THROUGH SERVICE TO SEE WHAT IT WOULD TRULY COST. The turn indicator on the mirror is easily replaced in around 15 minutes for around $78, customer cost at Ford’s part’s counter. We have already negotiated with another dealer, a professional organization, for our Ford needs going forward. More

They told me what everything I wanted to hear to buy the truck i bought the truck and it had nothing but problems before I even got home started to have problem with transmission haven't had it a year been truck i bought the truck and it had nothing but problems before I even got home started to have problem with transmission haven't had it a year been in shop multiple time and the dealership has nothing to say worst vehicle I have ever owned my 2000 Ford is more reliable will not go back there all they care about is sell after sell they don't care More