Melton Sales Ram Chrysler Dodge Jeep

I brought my 2015 Jeep grand Cherokee in for overheating. They tested it on Friday and Saturday, topped it off with coolant and gave me a great rental car during down days - but after testing said that the They tested it on Friday and Saturday, topped it off with coolant and gave me a great rental car during down days - but after testing said that the car was simply just low on coolant… after expressing my concerns of a potential leak they tested it again and reassured no issues other than just low on coolant. I drove it home and the next day, and again - It is leaking coolant. While I greatly appreciate their efforts, The original issue was not fixed. Customer service was great. Communication was great and accommodation was great, but the main issue was to fix my car and unfortunately that just was not done. More

Melton Chrysler Dodge Jeep Ram is our number 1 go to when looking for a quality vehicle at an honest price. looking for a quality vehicle at an honest price. More

We just wanted to thank you guys and Baley for helping us purchase our son Zachary’s first truck!! We will recommend you to anyone looking for a vehicle. The way you conduct business, your friendliness, ever purchase our son Zachary’s first truck!! We will recommend you to anyone looking for a vehicle. The way you conduct business, your friendliness, everything was smooth and upfront. Thank you guys again so much!!!! More

I have had many positive experiences at Melton. Top sales and service departments. Thank you Top sales and service departments. Thank you More

Felt comfortable with Bailey and the VP for the vehicle and the trade. Just what I was looking for. and the trade. Just what I was looking for. More

Heather is absolutely amazing and very knowledgeable also communicates very well. Will not use another dealership from now on. communicates very well. Will not use another dealership from now on. More

My car has been in the shop since April 20th and today is June 18th. The only way I have found out the status of my vehicle is when I called. Initially an email was sent to my husband’s email. Hopefully my c June 18th. The only way I have found out the status of my vehicle is when I called. Initially an email was sent to my husband’s email. Hopefully my car will be ready soon. More

Both of the gentlemen that assisted me were professional, timely, and knowledgeable. They were kind and answered all questions. They provided a wonderful car buying experience. Anita Augustine timely, and knowledgeable. They were kind and answered all questions. They provided a wonderful car buying experience. Anita Augustine More

I have had a lot of issues at Melton mainly with the service department. My first oil change they did not put the oil plug back on all the way and I lost 2 1/2 quarts of oil. So 50% of my oil capacity, service department. My first oil change they did not put the oil plug back on all the way and I lost 2 1/2 quarts of oil. So 50% of my oil capacity, this was when my Gladiator had 500 miles on it. They gave me an extended powertrain warranty but now with 22,000 miles on it the vehicles ticks and knocks like crazy during start up. The next time I brought my Gladiator in I had about 1,000 miles on it and was having an issue in the sun with visibility because of all the bubbles in the windshield. The service department told me it was normal but if it cracked I have a 2 year warranty. Fast forward 1 year it was cold and was warming up my Gladiator in my driveway and turned on defroster and one of the bubbles in the glass caused it to crack. I called Melton and the lady I talked to said they would get it covered so I made an appointment took a vacation day and upon walking into the dealership the lady at the counter told me they would not warranty it and made it a point to put on my open case to stellantis that it was over 12 months old and even though it was a windshield defect her recommendation was not to cover it even though there was not rock chip or pitting. The service lady was Totally rude about the whole deal. I wanted them to replace my Gladiator after there service department almost ran it out of oil while I was driving it but that was a no go. So now I am going to have to deal with engine repairs and a broken windshield that cost over $1,500 to replace. If they want to make it right they would get me out of this one for a new one but guessing that wont happen without a huge loss on me. If they reach out to me to make it right I will update this review otherwise I highly recommend steering way clear of this dealership!! More

Was treated well, everything that needed to be done was explained, and I was kept informed all through the process. explained, and I was kept informed all through the process. More