Mercedes-Benz Manhattan

Took the pain out of buying a car I had not purchased a new car in a number of years. One of the reasons was the experience always left me feeling used. This time around was differen I had not purchased a new car in a number of years. One of the reasons was the experience always left me feeling used. This time around was different. Anastasia was the reason for that. She was knowledgeable, attentive and allowed me the time I needed to make the final decision. She went above and beyond to ensure I got what I wanted at the best possible price. I love the car and I'm appreciative that Anastasia made the experience so pleasurable. More

Love my Car. Thank you! Thank you Anastasia! I love my new car. It was a pleasure working with you. You were well informed of everything and even my son loved talking to you Thank you Anastasia! I love my new car. It was a pleasure working with you. You were well informed of everything and even my son loved talking to you about F1. You really helped us choose the right car and we are very happy. More

A wonderful experience I rarely enjoy shopping for a new car but Anastasia made the experience comfortable and pleasant. She was well informed about the technology and very I rarely enjoy shopping for a new car but Anastasia made the experience comfortable and pleasant. She was well informed about the technology and very helpful without being pushy. More

Amazing Customer Experience! In the past, I had dreaded when my lease was up and it was time again to shop for new car. However, this time my car buying experience was nothing sho In the past, I had dreaded when my lease was up and it was time again to shop for new car. However, this time my car buying experience was nothing short of amazing! I visited several other Mercedes dealerships in the Tri-state area and none had so many great cars to choose from as MB-Manhattan. Anastasia who was my sales representative made me feel very comfortable and helped ease any anxieties that I might had in the past during my previous car shopping experiences She was very attentive and listened to all my wants and needs. She clarified all my options and she didn't pressure me or rush me through the decision making process. She also kept me updated frequently on the progress of my car. More

Excellent in every aspect (see below to Dr Exler) [email of May 2, 2019] Dear Dr Exler, I write as a follow up to my below emails of February 7, 2019 to Dr Zetsche and you. I wish now to expres [email of May 2, 2019] Dear Dr Exler, I write as a follow up to my below emails of February 7, 2019 to Dr Zetsche and you. I wish now to express my thanks and my renewed confidence in your premier brand of cars, which my family have driven since 1956. Of my seven months ownership, my now replaced car was off the road for seven weeks. We have been through frustration, despair and ultimately fear: for a continuously malfunctioning trunk that would not stay closed, the dangerous broken back door lock and ultimately the power steering failure with my wife driving by herself in isolated country. However, that is behind us. The “substitution" of my old car for the new identical vehicle could not have gone more smoothly. Your MBM team members, well led by Tom Shanley, all showed the most genuine concern and attention to every detail and showed such high touch skills for you to be very proud. I had Patrick Hunter explaining to me the procedure contemplated, with nothing being too difficult, and Nesto Sibilla leading the logistics. Nesto anticipated my every request and executed perfectly and so efficiently without reminder or explanation from me. This was service as good as it gets, but more so - even compared to being in a 5 star hotel, riding on Concorde or dining in the finest restaurants. As always, Adam Havriliak was the stalwart of the service department and Edwin Yanes helped me understand the complexities of the many sophisticated systems in the car! I am very grateful to your team at MBM and I hope you will give each of your fine people due recognition. So thank you for making a bad situation good, I believe in the most honorable and appropriate manner. More

Friendly experience (John) Jahja Ademaj (Sales Consultant) was such a reliable person who would understand the needs of the customer and act accordingly. His very friend (John) Jahja Ademaj (Sales Consultant) was such a reliable person who would understand the needs of the customer and act accordingly. His very friendly way of handling and treating the customer is the reason why I decided to go to Mercedes Manhattan without having second thoughts. I would highly recommend him to anybody who is seeking a great/friendly consultant who would put your needs first and treat you with great respect. Lambert Family More

Great Service!!! Angelo Sanchez in the service department at Mercedes-Benz Manhattan is absolutely outstanding with his kindness, integrity, professionalism and knowle Angelo Sanchez in the service department at Mercedes-Benz Manhattan is absolutely outstanding with his kindness, integrity, professionalism and knowledge. I’ve trusted him for years to keep my car looking and running like new, and he’s always gone “above and beyond”. Knowing that Angelo will be taking care of my car is the biggest reason why I buy my car at MBM and and I service it there as well because I know it will always be done right, and my car will look good and run good not just on the first day I take delivery from the dealership but for many years to come. More

Purchased new 2020 GLE Great dealership! Elaine was very responsive in answering my questions and would recommend her and the dealership to other Benz buyers! Managem Great dealership! Elaine was very responsive in answering my questions and would recommend her and the dealership to other Benz buyers! Management also made going through paperwork very smooth and informative. They were definitely well-prepared. More

A quality dealership. Last week I purchased a new car from Mercedes Benz Manhattan. From setting up my appointment with Haley Paldo to driving out of the showroom with Last week I purchased a new car from Mercedes Benz Manhattan. From setting up my appointment with Haley Paldo to driving out of the showroom with my new car, the experience was memorable. My salesman, Bernie Chesney worked his tail off to get me the car I really wanted. Even-though it is car that sells itself, he went over and above for me. His Manager, Sheik Nabijan is a gentleman and they will both be seeing me again when I replace my other car. I came to them right after I had a sub-par experience with a Mercedes Dealer in LIC. The quality operation in Manhattan quickly removed all the negativity I had with the LIC experience. If you are in the 5 Boros, Mercedes Manhattan is the way to go. It is conveniently located, and it is a 1st class operation. Chesney, Sheik and the rest of the staff there will make your car purchasing experience one to appreciate. More

New car He was amazing start to finish Great deal Great service Really personable We were not going to get a mercedes again and he sold us ! He was amazing start to finish Great deal Great service Really personable We were not going to get a mercedes again and he sold us ! More