Mercedes-Benz Manhattan

The dealership is warranted only because of Anastasia's warmth and customer-centric focus. She makes you feel special and took the extra steps of explaining features. She even sent links of "How-To" for warmth and customer-centric focus. She makes you feel special and took the extra steps of explaining features. She even sent links of "How-To" for future reference. More

A real joke.I took my GLS63 for a vibration in the A real joke. I took my GLS63 for a vibration in the steering wheel while braking on a Saturday. On Monday I got an email saying that it was the rear A real joke. I took my GLS63 for a vibration in the steering wheel while braking on a Saturday. On Monday I got an email saying that it was the rear rotors and that I should also perform the service even when it was almost 3 months away. When I complained and asked for the head of the shop to look at the car since it is ridiculous to diagnose rear rotors with a vibration ONLY on the steering wheel, I was given the correct answer: front rotors. And then was told that the service recommendation was only a “FYI”. When repairs were done, the car was returned with a scratch and I was given a song and dance of “it is so small, we can repair it for free even if it wasn’t us (and it was them)”. They never returned my calls after. I was so frustrated that right after they gave me the car (which I bought from their dealership), I went to another MB dealer to trade it in so that I never had to deal with Manhattan again. I would sincerely recommend to go elsewhere if you do have a choice. More

Working with Taran Guinness was one of the most awful experiences I have ever had. He does not listen or communicate with the customer which is most important when working in a Service Department. He is experiences I have ever had. He does not listen or communicate with the customer which is most important when working in a Service Department. He is always unable to get a hold of and did not address all of the issues that we had with our car. I highly recommend selecting another service advisor to work with. The reviews speak for itself. More

So I went to this dealership and met John, told him what I was looking for and he got me what I wanted. He helped me with any questions and was not pressured at all in buying my GLS 450! Really recommend go I was looking for and he got me what I wanted. He helped me with any questions and was not pressured at all in buying my GLS 450! Really recommend going to Mercedes Benz of Manhattan and ask for John! More

Have gotten two vehicles at MB Manhattan. An elegant facility. John Hart is the man. Easy to deal with. Promises a car and a price and delivers. facility. John Hart is the man. Easy to deal with. Promises a car and a price and delivers. More

Anastasia Zbarskaya is amazing! She is very responsive, knowledgeable, and professional. She discussed with me in detail the options on my vehicle and everything related to the transaction. Where she wasn’ knowledgeable, and professional. She discussed with me in detail the options on my vehicle and everything related to the transaction. Where she wasn’t sure about something, she promptly followed-up and got the answer for me. She is a valuable asset to MB of Manhattan. I haven’t seen this level of service at any other MB dealers. It was my pleasure to work with Anastasia and I am looking forward to buy more cars from her. More

I purchased a 2108 GLS450 from the dealership on March 18 2021. I called Lidia Pereyra, the sale consultant, to arrange a test drive for me around noon time and she rushed back to the dealership from her ca 2021. I called Lidia Pereyra, the sale consultant, to arrange a test drive for me around noon time and she rushed back to the dealership from her car delivery to accommodate my request, . She made a copy of my driver license and gave me the key and 45 minutes of test drive period. Lidia has never pressure me in order to sale the car. She helped me negotiate the price with her management, making sure the SUV is cleaned, and delivered the car to my house as planned. The dealership processed my out of state registration and title quickly. I received my license plate, car registration and title within three weeks. This morning I received a refund of the estimated DMV processing. I would be buying from Mercedes-Benz Manhattan and asked for Lidia again. More

This guy would sell his mother to make buck! Be aware! Disgraceful dealing all the way to the top (General Manager at Mercedes-Benz Tom Shanley)! I tired to purchase a SUV and after going back aware! Disgraceful dealing all the way to the top (General Manager at Mercedes-Benz Tom Shanley)! I tired to purchase a SUV and after going back and forth, they did a bait and switch, which I couldn't believe, coming from a MERCEDES BENZ dealership. If you value your sanity, and with to deal with people who have ETHICAL STANDARD, you will not find them at this dealership. DISGRACEFUL TO THE BONE: ALL THE WAY FROM THE TOP More

Elaine is the most conscientious, proactive car salesperson I have every worked with. She was on top of all of the details and drove the process. Most other salespeople are not nearly as helpful. salesperson I have every worked with. She was on top of all of the details and drove the process. Most other salespeople are not nearly as helpful. More

5 stars to Gregory Gazzola. You did a wonder job completing our sale. Your knowledge of product, and your professionalism truly made our experience worthwhile. Due to COVID, not too many vehicles we completing our sale. Your knowledge of product, and your professionalism truly made our experience worthwhile. Due to COVID, not too many vehicles were in stock, let alone the style and color we wanted (2021 AMG GLE Coupe~Mojavie Silver). So thank you Gregory, job well done. More