Mercedes-Benz Of Fredericksburg

STAY AWAY! !!!!! SHADY. STAY AWAY. They lie and sell cars with coolant issues. Was going to buy a Miami Blue BASE 911. Started it up and threw a coolant code. As !!!!! SHADY. STAY AWAY. They lie and sell cars with coolant issues. Was going to buy a Miami Blue BASE 911. Started it up and threw a coolant code. Asked to have it sent to Porsche for PPI. They said it was “ALREADY THERE.” I swung by on a Sunday and SURPRISE IT IS STILL THERE! Stopped by today & they said it “self resolved.” I’ve owned Pcars for 25 years and these people think the consumer is not knowledgable. They had me wait 20 minutes to look at the car for a second time, and this time they didn’t bother to come out and let me start it up. WOW. DO NOT BUY FROM THESE DISINGENUOUS STEALERSHIP. Also, they said they had an appointment for this car at Arlington Porsche, when I called Porsche Arlington they said NO ONE CALLED TO SET UP AN APPOINTMENT! THEY LIE. I am also reporting this experience to the BBB>! More

Stay out of these SCAMMERS! I went to buy a vehicle from this dealership and Thomas Wilson was the sales representative. He and the leadership did everything to conceal the ter I went to buy a vehicle from this dealership and Thomas Wilson was the sales representative. He and the leadership did everything to conceal the terms of the auto loan including the payment terms, APR or interest rate and the true value of the vehicle. Whenever I asked they tell me it will be in the document the bank financing the loan will send me. I made a payment of $500 as a down payment for the deal to be secured. The cost of the vehicle after the down payment was about $27,000. When I received the bank’s document, there was no true in lending statement in that it did state the interest rate or the apr, and also the value financed had shot up to $32000. It was so ridiculous how the bank’s statement looked. I had never seen such a crooked documents before. I sent the vehicle back but they refused to give me my down payment. The sales consultant was Thomas Wilson and the Manager Ryan Brent. These guys are dangerous for real, they will scam you out fir real. More

Agreed on price and date to buy car and dealer backed out of deal the day of, very unprofessional and dishonest , stay away from Abigail Mathewson and managers of deal the day of, very unprofessional and dishonest , stay away from Abigail Mathewson and managers More

We had the worst experience buying a used car. We were lied to over and over again instead of just telling us the truth of why it was taking so long to process. You ordered the wrong part to fix i We were lied to over and over again instead of just telling us the truth of why it was taking so long to process. You ordered the wrong part to fix it. Don’t have us wait forever for the car that was supposed to be ready the day before. And still we had to drive the car back to get the right part put on. The service we were told would take an hour, it actually took over 3 hours and they STILL did NOT replace it!!! The WORST More

My wife and I had a great purchasing experience at this Fredericksburg, VA dealership. Justin did an amazing job to dedicate his full attention and listen to our needs. Highly recommend! Fredericksburg, VA dealership. Justin did an amazing job to dedicate his full attention and listen to our needs. Highly recommend! More

I must say that this was one of the BEST experiences that I've had purchasing a vehicle. Though I came later in the evening, I was very pleasantly greeted. Sales Consultant, Herb Coates was simply the best. I've had purchasing a vehicle. Though I came later in the evening, I was very pleasantly greeted. Sales Consultant, Herb Coates was simply the best. He was very personable, patient, and professional. He took time to talk with me and introduce me to others. When manager, Mickey T. saw me in Herb's area, he came right over, shook my hand, and welcomed me to the establishment while, at the same time, wishing me well and showed care about my experience. Then, Valerie in Financing made me feel good about signing my name...LOL. She took special care in explaining, as well as showed care to me as not only a consumer but also as a person. Though I know everyone, at that time should have been ready to go home, at no time did I feel rushed or pushed to do anything that I didn't or wouldn't have wanted to do. Everything was done very timely and in a pleasantly efficient manner with respect and consideration. This is a TOP-NOTCH location, and they represent the BRAND very well. I have been spreading the word that this is the place to come. Thank you for my experience!!! More

This was my second time purchasing a used car from Mercedes-Benz of Fredericksburg, and once again, the experience was top-notch. Justin Van Hoven went above and beyond to ensure that the car met all Mercedes-Benz of Fredericksburg, and once again, the experience was top-notch. Justin Van Hoven went above and beyond to ensure that the car met all our needs. From the very beginning, he was incredibly responsive to my emails, answering all my questions before we even stepped into the dealership for a test drive. Justin was easy to talk to, relatable, and genuinely invested in making the process as smooth as possible. He stayed late, worked with us to get the car fully detailed, provided a second key, and even made sure we left with a full tank of gas—small but meaningful touches that truly set Justin and this dealership apart. If you're looking for a stress-free car buying experience with a team that truly cares, I highly recommend Mercedes-Benz of Fredericksburg—and definitely ask for Justin! More

Went to Service area Jan 2025 to get help with features of my 2025 GLC300 Coupe. Mohamed did a great job. Also, I needed assistance with the lock on one of the doors. Kasey did an amazing job. He was effic of my 2025 GLC300 Coupe. Mohamed did a great job. Also, I needed assistance with the lock on one of the doors. Kasey did an amazing job. He was efficient and very pleasant. Great job! Jacqueline More

DON'T TAKE YOUR MONEY TO THIS DEALERSHIP! ! THEY ARE RACIAL PREJUDICE!! I bought a C300 from them, but something happened with the payment, instead of them reaching out to discuss the issue. T ! THEY ARE RACIAL PREJUDICE!! I bought a C300 from them, but something happened with the payment, instead of them reaching out to discuss the issue. They sent a vague text message and never expressed the urgency. My car was reported stolen by the dealership. Less than 5 hrs later, I was stopped, and my vehicle was seized. I spent a whole month reaching out to inquire about my vehicle and my property. These people evaded my calls and emails. I had to have a friend pose as a buyer to get someone on the phone. Without any evidence, these people are trying to pursue Felony charges against me. I highly doubt if I were a different race that this would have happened. Not because it's Fredericksburg, VA, but when staff pulls me aside, while at the dealership, and tells me that their colleagues are racially prejudiced there's a problem. So, I want this dealership to think long and hard about how they will proceed. Because I'm not a nobody and I refuse to accept any charges from a vehicle purchase gone bad. You have you vehicle, keep it, but give me my property that was illegally retained More